Customer Reviews of Troncalli Chrysler Dodge Jeep Ram
Review type:
Third Ram, New 2025 Ram Tungsten
by Ray Robinson on 09/25/2024
I'm a Troncalli fan and just purchased my 3rd truck from Tyler Grant. There were all new Ram 1500's. Tyler is very analytical, knows the vehicles inside and out and makes excellent recommendations as to options, etc. When we do the… pricing he's patient and looks for possible discount programs that are available. He never pressures me and I feel like he's always looking for the win/win. Tyler Grant is by far the best Sales person I've ever worked with.
After the sale , the service is excellent. Christian Bird is excellent and always follows up on any items you ask. There are a lot of dealers around, but Troncalli is the best by far in my opinion.
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Great Service is so nice to find!!
by Ray Robinson on 09/25/2024updated 10/02/2024I've had all of my truck work done at Troncalli for the last five years. They are excellent. Christian Bird is an outstanding Service Manager. He has great communication skills, cares about your opinion and follows up 100% of the time.Hi Ray, we're happy you found our staff to be so supportive during your experience here at Troncalli CDJR. We hope you have a great day!
Third Ram, New 2025 Ram Tungsten
by Ray Robinson on 09/25/2024I'm a Troncalli fan and just purchased my 3rd truck from Tyler Grant. There were all new Ram 1500's. Tyler is very analytical, knows the vehicles inside and out and makes excellent recommendations as to options, etc. When we do the… pricing he's patient and looks for possible discount programs that are available. He never pressures me and I feel like he's always looking for the win/win. Tyler Grant is by far the best Sales person I've ever worked with. After the sale , the service is excellent. Christian Bird is excellent and always follows up on any items you ask. There are a lot of dealers around, but Troncalli is the best by far in my opinion.Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Troncalli CDJR! We hope you have a great day!
Make 1 Call to Troncalli to Get Vehicle That Meets Your Needs
by Kayla Bergeron on 09/14/2024The mark of a great business is made by leadership working in tandem with its team towards providing the best products and the highest customer service. Such was my experience working with General Manager Clifford Rudd and Troncalli CDJR… staff of Keith McCaleb, D.J.Welks, and Madison Worley. They were professional, and it was a seamless process. Troncalli's team heard and matched my needs and financial budget. Also, as a 9/11 survivor recently diagnosed with cancer from the toxic dust cloud at Ground Zero, they were sensitive and kind. Need a car or truck, new or used? Call Troncalli, you'll be in the company of family and friends, with the utmost care. Thank you, Troncalli! In gratitude. Kayla BergeronHi Kayla, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service
by Paul and Sue Gerrits on 03/12/2024We worked with Tyler Grant to purchase the Pacifica. He was very informative about the Pacifica features, showed us options by model and answered all our questions. He was very patient, knowledgeable and made the buying process very easy.Hi Paul, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience and customer service!
by Kelly on 08/31/2023We had a wonderful experience yesterday with Troncalli DCJR! What started as an early morning drop off of my husband's Ram for normal servicing and recall repair, turned into a test drive of my dream Grand Cherokee 4XE that we had been… shopping for off and on for months. James Segnitz was truly impressive with his knowledge of the various models and options available as well on the new hybrid technology. We appreciated the attention and time he gave us without any rush or pressure whatsoever. My husband also was very pleased with the personal service in the repair department and the sincerity of them wanting him to walk away pleased with his experience. It was much improved from the other 2 Ram locations we had previously been going too and always left feeling underwhelming. A refreshing change! By the end of the day, I had traded in my car, purchased a new beautiful vehicle, financed through them, and my husband was back in his RAM with all service and recalls completed. We will be back to shop for our son next year and plan to bring both vehicles to them for maintenance going forward! Thanks for a great experience!Hi Kelly, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Smooth buying experience
by Greg Rocco on 05/08/2023Purchased a 22 Jeep Grand Cherokee 4xE in early May. Worked with Trevor Anglin and Thomas Riggs who were fantastic. Professional, transparent, collaborative and friendly. Purchase only took and hour and a half. They had us in and out of… dealership quickly and had car ready and detailed when we arrived to sign the deal. Highly recommended!Garbage Service
by Nick on 02/12/2023updated 02/21/2023Service department doesn’t care about customers and claim expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a check engine light and $1300… repair at another shop. Do not trust their advice. Service rep Christian Bird pretends he cares, but like their service mgr both are clueless. Brought 3 cars there for many years, never again.Do not honor their word
by Dave Coughlin on 06/26/2021My relationship with Troncalli Jeep started out well. On New Year’s Eve 2020 I came in to look at a new Jeep Wrangler Unlimited Rubicon. By the end of the evening, I drove out in a 2021 Wrangler Unlimited Rubicon at 10% under sticker,… which seemed fair enough at the time. To get that price, I had to finance it with them and also buy a service contract from Mopar. Understanding the business and having no objection to their need to make a profit, I complied. Kash, the brand new Finance Manager (new to the dealership not the industry) specifically asked that I keep the loan and the service contract for at least 4 payments so the dealership didn’t get charged back. I joyfully complied. In the end of May I came in to cancel the service contract. Kash calculated a pro-rated refund percentage and quoted me a refund amount that would be paid to my finance company. Today, I learned that the amount Kash quoted was not accurate. After Mopar’s cancellation fee, my refund was 10% less. I came into the dealership and spoke with Kash about the difference. He understood my position and said he needed his boss’ approval to refund the amount. Kash met with Eric Brinkman, the dealership’s General Sales Manager. Eric came out to meet with me and said they do not have the money to refund that amount. He danced his dance and sang his cheesy car dealer song about how he didn’t make enough money on my loan because they gave me such a great rate….. It’s not about the money. It’s about a car dealer who misleads. Kash claims he didn’t know there was a cancellation fee…seems like something he should know if he’s in this business. Well now he does. As for the GSM, who can’t afford to stand behind his employee’s promise for a specific refund, there’s no fixing that. Fortunately I can afford the lesson . I now know the tone of the dealership, where profit is protected even at the expense of their word. As a guy with a car affliction and a hankering for Jeeps, it’s a small price to pay to learn where not to do business.Fantastic Experience
by chadstephens25 on 09/24/2020We really appreciate Sydney, Greg, Kash and the team at Troncalli. Their no-hassle pricing and low dealer fees combined with the great staff make this the place to begin and end your car buying search.Great experience
by James on 08/06/2020We bought a new Pacifica and could not be happier with our car-buying experience; it was stress-free and easy. We worked with Bruce from sales and he was great. We did a lot of the initial communications from a distance, and Bruce did a… great job ensuring we had all the information we needed prior to arriving to purchase. Financing was also great to work with, Kash made sure we understood everything/was patient with our numerous questions. Highly recommend Troncalli.Outstanding Customer Experience
by rrobinson on 03/27/2020I ordered a 2020 Ram 1500 from Tyler Grant at Troncoli and the whole experience was flawless. He was thorough, patient and has great attention to detail. The truck came in and it was exactly what I had ordered, and the closing process was… handled very proficiently. Eric Brinkman was also involved when Tyler was off, and his responses were almost instantaneous. Overall, a great experience and one focused on the customer!Crooked Financing
by JMH on 10/11/2019I have excellent credit. I don't have any debt nor have I ever had bad credit in my 45 years. Before choosing to do business with this dealership I went ahead and approved for financing from my bank and from Chrysler Financial. I had no… trouble doing that and received a loan at 2.99%. The vehicle I was looking at had incentives from the manufacturer totaling $5350 but according to the internet sales rep(James Segnitz), the only way I could receive those incentives was if I financed through the dealership. Chrysler Financial wasn't even an option. This was a red flag in my mind but I figured I'd still get a fair rate with my credit so I applied. James came back with a 5.79% rate which was nearly 3% higher than what I could get on my own and added 4k to the price of the vehicle. This rate was obviously hiked up in order to milk more profit. I said that wasn't acceptable considering my credit and James acted as if the fact that the price of the vehicle was so heavily discounted that it justified the interest rate. He then said I could use my own financing but he would have to raise the price. I said I wasn't interested and that I didn't wish to do business with him. His final response to me through email was "Have a great day! go to the next dealership and beat them up!" This behavior directly contradicts the dealer message posted on this site in all caps from Troncalli stating: "Real Transparent Pricing Mission: Our Dealership Will Not Engage In False Pricing Or Pricing That Is Subject To You Being A Real Estate Agent, Lease Incentives That Cannot Be Combined, Military Person, USAA Certificate, Business Owner, Or Have Bad Credit Rebates" I honestly don't know if everyone at this dealership is bad or if it was just the one person I've dealt with but I don't really care enough to find out.Good Experience
by Very professional on 09/28/2019updated 10/04/2019Fair Price. Great experience and very professionalVery Professional + straight forward / no surprise$ transaction !
by CF on 06/15/2019Very Professional + straight forward / no surprise$ transaction on a new vehicle actually brought in from another state per the specific model and trim level I needed . Great communications with Eric , Reed, and Glen to conclude after… discussing by email and phone in advance. Good inventory on lot at a pleasant north Atlanta Metro location + Well organized operation ... I was Impressed and certainly Will refer others to this dealership.Amazing
by MikWolf20 on 02/10/2019can't say enough good things about my experience with Troncalli Dealership and the professionals I had the honor of doing business with. First off, Tyler Grant was awesome from the start. I explained that we would be coming in from out of… town and asked him to describe the overall condition of the car to me before making the 2.5 hour trip. He took the time to jump in the car, drive it around and take a video of the walk around describing the car as it truly existed. The video included the high points as well as the low points of the car. Once we began discussing price, he did not harangue me about coming into the dealership to get the best price on the vehicle as some other dealerships have done in my past car shopping; he simply took the time and put together a package for me to review that clearly depicted the cars true representation and value and did not proceed to harass me. In my professional car buyers experience, it doesn't get any better! #TGrantDealsWheelsHello, we are so happy to read such a great review about Troncalli Chrysler Jeep Dodge Ram! We look forward to your next visit! Take care!
Great price and service!
by Cathryn on 03/19/2018I bought a used car from Bruce at Troncalli and am completely happy with the entire experience. Got a great car at a great price and received excellent customer service.Thanks, Bruce works hard for his customers. SOrry for the delay in responding.
Extremely happy
by scmruby on 12/07/2017Purchasing my 2018 Pacifica went very smoothly. All sales personnel especially my sales associate Doug were professional and accommodating throughout the process. So far I am very happy with my new vehicle.2018 Ram 2500 purchase
by Garyeee on 10/05/2017We needed to replace our 2004 GMC 2500 with a new 2500 so we could tow a 12,000 pound 5th wheel. I researched the GM, Ford and Ram 3/4 ton diesel trucks and decided on a new Ram 2500 Laramie extended cab. Our second visit was to… Troncalli Chrysler, Jeep, Dodge, Ram, and we were lucky enough to meet Salesman Will Jenkins. We explained to Will the options we wanted and he helped us option out the exact Ram truck to fit our wants and needs. He searched other dealerships and could not locate an exact match for the color and options we wanted. Will told us it would take about 6 weeks, but he could order us the exact truck we wanted. We weren't in a hurry, so we agreed to order our perfect truck. We negotiated a price, which we were very happy with, and Will placed the order. Will kept us updated during the build and shipping process, and he called us the morning our truck came in. Will is very professional, yet personable and easy to talk to. He even gave us his cell phone number and told us to call or text him anytime we wanted an update or had any questions or concerns. Don't go anywhere else for your new or used car search until you first visit or call Troncalli and ask for Will Jenkins.Amazing service!
by Carolyn125 on 09/25/2017My husband and I went in to look at a possible SUV or van, we didn’t really have a specific one in mind nor did we actually need one, but with having three children it would’ve been nice to have a bigger vehicle. Bruce was extremely… helpful in finding us an SUV that we really liked, and in the price range that would work for us. We looked at a few other dealerships to shop around price wise, as we weren’t in a rush, but ultimately ended up coming back to Troncalli as they weren’t pushy at all like other dealerships. They worked extremely hard to get us an amazing deal on the SUV and to get one there that day in the color we wanted. We would definitely recommend them to anyone looking to get a new car!Excellent Service!
by Hutchins on 09/02/2017Elaine K De Pinto far exceeded the expectations I had walking into the dealership. Before walking into the dealership, I had visited multiple other dealerships not limited to Chrysler, Jeep, and Dodge. From other dealerships, I received… multiple sales representatives call me consistently which became kind of bothersome. Even today, after buying my new Ram 1500, I am receiving phone calls from other dealerships. However, to Elaine, it was not just another car sale and she sincerely wanted to meet the needs of the customer. Troncalli as a whole was very accommodating to my needs and gave me a much better price than I previously received at other dealerships. Even after purchasing my vehicle, I received a phone call from James (finance services) stating that he thinks he has found a bank to give me even a lower interest rate. Thus, Troncalli still works for you long after the initial sale. I would highly recommend this dealership to anyone pursuing the purchase of a new vehicle.2017 Jeep Wrangler Purchase
by Ksmith2205 on 05/19/2017I had been looking for over a year for exactly what I wanted - I had been to several different dealerships already, but Elaine went above and beyond to help me find exactly what I wanted. Troncalli gave me more than anyone else had offered… on my trade, and Elaine was attentive every step of the way. This was by far the best car-buying experience I've ever had.We appreciate your purchase experience review and compliments about how Elaine handled everything for you - thanks for posting!
About our dealership
Serving your automotive needs since 1951! We continue to help our customers find the best selection of new Jeep, Ram, Dodge, Chrysler, and Subaru inventory and pre-owned models, plus several automotive services that keep you moving forward through your busy life.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Troncalli CDJR! We hope you have a great day!
by Destiny Jarvis on 09/27/2024