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Troncalli Chrysler Dodge Jeep Ram


818 Atlanta Rd, Cumming, GA 30040 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Crooked Financing
Written by JMH on 10/11/2019

I have excellent credit. I don't have any debt nor have I ever had bad credit in my 45 years. Before choosing to do business with this dealership I went ahead and approved for financing from my bank and from Chrysler Financial. I had no trouble doing that and received a loan at 2.99%. The vehicle I was looking at had incentives from the manufacturer totaling $5350 but according to the internet sales rep(James Segnitz), the only way I could receive those incentives was if I financed through the dealership. Chrysler Financial wasn't even an option. This was a red flag in my mind but I figured I'd still get a fair rate with my credit so I applied. James came back with a 5.79% rate which was nearly 3% higher than what I could get on my own and added 4k to the price of the vehicle. This rate was obviously hiked up in order to milk more profit. I said that wasn't acceptable considering my credit and James acted as if the fact that the price of the vehicle was so heavily discounted that it justified the interest rate. He then said I could use my own financing but he would have to raise the price. I said I wasn't interested and that I didn't wish to do business with him. His final response to me through email was "Have a great day! go to the next dealership and beat them up!" This behavior directly contradicts the dealer message posted on this site in all caps from Troncalli stating: "Real Transparent Pricing Mission: Our Dealership Will Not Engage In False Pricing Or Pricing That Is Subject To You Being A Real Estate Agent, Lease Incentives That Cannot Be Combined, Military Person, USAA Certificate, Business Owner, Or Have Bad Credit Rebates" I honestly don't know if everyone at this dealership is bad or if it was just the one person I've dealt with but I don't really care enough to find out.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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