Customer Reviews of AutoNation Volkswagen Columbus
Review type:
Amazing service!
Ripped Off
by Unsatisfied Customer on 08/18/2021My service visit was unsatisfactory and I won’t be returning to AutoNation for future needs. I went in for an oil change and tire rotation and left paying more than $300. The service tech indicated they would be addressing a recall for my… 2019 Volkswagen Atlas and checking other fluids; however, no approval to move forward was granted by me. My fault for dropping off my vehicle and I learned an expensive lesson. Watch out!Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (706) 522-2148 to discuss what we can do to help.
Extremely happy customer
by Breyunnah on 06/02/2021David was my sales guy and he was absolutely awesome!! Lance was awesome as well!!Breyunnah, thank you for your kind review; we are happy to pass along your comments to David here at AutoNation Volkswagen Columbus! If you have any further questions, please give us a call. We're always happy to help!
Great Experience.
by Brittany on 04/06/2021Robbie was great! He answered any questions I had!Brittany, thank you for your kind review; we are happy to pass along your comments to Robbie here at AutoNation Volkswagen Columbus! If you have any further questions, please give us a call. We're always happy to help!
All the way from Dothan Al
by Benjamin BEN on 02/04/2021had a great experience with Volkswagen in Columbus Ga. "Auto Nation". Ben was persistent and glad he was . He didn't have what i came for ,but he found the closest thing to it.The price was comparable to others i had looked at, but he… worked harder to find just what i wanted. he really wanted to change my choice by showing me other things . But very patient when i said NO.They made the buying very easy..... i will go back and i love my car so far. Just need my owners manual? Thanks Benjamin!!!!Hello Benjamin, it means so much to us that you chose our dealership! We can't wait to see you again, have a great day.
So disappointed
by Emily on 12/03/2019The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally… booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...Emily, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (706) 522-2148. We'd appreciate the chance to make your experience a positive one.
Thank you very much for sharing these comments, Emily. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2148 -- we hope to hear from you soon.
Wonderful service
by Sally12 on 09/16/2019updated 09/23/2019The service provided was quick and extremely professional.Hi there, it is great to read such wonderful comments about your recent experience with us! Thank you for being one of our valued guests and we look forward to your next visit!
Oil Change
by Kingsley46 on 06/25/2018Good service, my second visitVW Service
by Kingsley46 on 05/16/2018updated 05/24/2018Fast honest serviceAfter the sale
by Bobo404 on 02/03/2017Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no… help. Buy here if you want to pay them to handle your tags but want to really do it yourselfThanks for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (706) 243-3901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Gas and Friendly Service
by Bm090930 on 07/20/2016Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.Great buying experience!
by GoDawgs4Ever on 07/16/2016The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!Quick service without an appointment on Memorial Day weekend
by DNunn2016 on 06/01/2016Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend90,000 mile service
by Everitt50 on 05/23/2016These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would… need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.Easy truck purchasr
by edfisher118 on 03/31/2016Easy day. 1 hour. Great people. Perfect truck. EXLNT price. Sim was awesomeLove the car
by annieliz4468 on 03/23/2016The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.VW Beetle Convertible
by brewer259 on 03/06/2016Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.Great Sales Experience
by jason167 on 03/05/2016We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Atlas Cross Sport
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Paulina, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Paige Phillips on 11/09/2023