Customer Reviews of AutoNation Volkswagen Columbus
Review type:
Amazing service!
Service VW Atlas
by JulieSW on 05/08/2023Expensive- great serviceHello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very Misleading
by Quiet Storm on 05/05/2023On April 5, 2023 I visited the service center to get my Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis and an appointment was made for the… following day. On April 6, 2023, I was told the vehicle was serviced. At this point, I was told EVERYTHING was fine and I was "good to go". On 4/23/2023, I was at a red light and my vehicle cut off. I had it towed to the same Volkswagen, and was told I needed a battery and brakes. At this point I was a little defensive as my car had just been "allegedly serviced". My reply was, "if I need brakes now, then I needed them 2 weeks ago when my car was serviced". I purchased the battery ( to find out later, I did not need to), and exactly 4 days after, my car stopped at another red light and would not restart. My vehicle was towed back to the same Volkswagen. I received a call and was told My car would not start, they tried to jump it, they did not know what was wrong with it, and they did not have the capability to run a diagnostic. At this point, I was even more confused as I had just had my car serviced and was told EVERYTHING was fine! I disconnected the call, as I needed face to face interaction. I arrived at Volkswagen, and was greeted as the lady who drives the Black Audi. I spoke with the employee at the front desk and was informed that they did not know what was wrong with my vehicle, as they were not able to run diagnostic. I was confused and informed him they just serviced my car, and everything was fine. I was told, they do not service Audi's and he did not know why I was told that. This left me feeling violated and confused. Keep in mind as I was there, I saw 2 Audi's pull up to get serviced. After this point, I asked for my keys and had my vehicle towed to another servicing location. where they were easily able to diagnose my vehicle and I was told I needed a starter. After being scammed and having my time wasted I will not be using this shop ever again. Nor will I be recommending them to anyone in the future. I DID NOT NEED A BATTERY. I learned MY CAR WILL TELL ME WHEN A BATTERY IS NEEDED!!!!! 1500 dollars later to fix what VOLKSWAGEN BROKE!Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (706) 522-2148 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Experience!!!!
by Kmencer on 05/03/2023The people at AutoNation made buying my new car very easy. It was a great experience.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car buying experience
by T.Horne on 04/25/2023Quick and efficient car buying experience. Very friendly and professional help as well.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
service
by sherwin on 04/24/2023got the tire replaced, communication and update was excellwntHi Sherwin, thank you so much for your positive comments about AutoNation Volkswagen Columbus! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great servicw
by Some guy on 04/06/2023Easily set up appointment online. Vehicle was completed much sooner than I expected.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience
by Gigi1067 on 03/30/2023Always have a pleasant experience when I take my car in to be serviced. Very professional and get me in and out as quickly as possible. Have really enjoyed my VWHi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Great buying experience!
by AtticusAlan on 03/17/2023Looking for a car for our daughter, we had a great experience. From the assistance to select, the drive, and the purchase, everyone was great and easy to work with.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Feelingloved on 03/01/2023I have been so pleased with the service and help that I have received purchasing my vehicle from waiting for me to get off and meeting me to sign all the papers to just the excellent service that was given by your staffHello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service!
by V7568NT on 01/23/2023The service department of AutoNation Volkswagen-Columbus, GA was terrific in every way. I appreciated Matthew's knowledgeable help and patience. The service crew who performed my 40, 000 mile service did a thorough inspection and even did… a courtesy car wash! Thanks, I will be coming back.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
VW Service
by Kevil Arnold on 01/20/2023It was amazing service done in a timely and professional manner.Hello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
My experience with Sales at Autonation Volkswagen of Columbus
by R. Lamb on 01/13/2023On Saturday January the 7th. I make my way to Autonation Volkswagen of Columbus. I arrive and proceed on through the parking lot. I park and was immediately greeted by salesman Terry Browning. Terry didn't greet me with a salesman attitude.… He greeted me like a old friend who known me for years. Which made me feel right at home. Terry asked me what I had in mind which was the Atlas Cross Sport. I test drove it. Then after went in to talk numbers. Those numbers wasn't in my comfort zone. So Terry showed me another Atlas Cross Sport and a Tiguan. Test drove both of them and was happy with the Tiguan. Terry also introduced me to the finance manager David Kelley. David like Terry was like talking to a old friend. David welcomed me as such as a old friend. Terry and David made sure I was taken care of and made sure I was done fairly. Everything was showed and explained to me. I was totally impressed by Terry and David service. I know I have a friend in Terry and David. So when I'm in the market for a vehicle again. I will definitely be paying Terry and David a visit at Autonation Volkswagen of Columbus. My name is Reginald Lamb and I approve this message.Hello Lamb, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Volkswagen Columbus. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care! Drive safe, and we'll see you on the road.
Review of fault message, fuse replaced
by DCSnell on 12/09/2022Good and quick service, Good explanation of what was done.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Fast and easy process getting 2022 VW Atlas CROSS SPORT
by Tom on 11/12/2022Very friendly staff and very easy process buying new car. My sale associate Sidney was on point and answered all my questions and the CFS Manager David knew how to work the numbersHello Tom! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Manager needs more classes on how to treat people
by Leonard S Wood on 11/05/2022I think that Frankie was the absolute WORST "customer" service person I have ever dealt with. He did not want to solve the problem, he wanted to argue about it. He made it seem as though he wanted to tell me what "he" said should've been… used in the Bible for all AutoNation locations. He was VERY condescending, big headed, arrogant and useless as an overall person. If this is the way that this service department is going to treat customers, Frankie is going to be without a job before long because people are going to take their business elsewhere.Hi Leonard, we are deeply disappointed by your experience at AutoNation Volkswagen Columbus. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (706) 522-2148. We hope to hear from you.
Sure
by T on 11/02/2022The car buying experience sucks big time, but Nick, my sales guy, was awesome. He's was very nice and knowledgeable when it came to selling the vehicle I purchased.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Great service as always
by Leowood on 08/31/2022Matthew is the absolute best service contact I have ever had in my entire life. He kept me informed and was very knowledgeable about the service pairs made to the vehicle.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Columbus! Feel free to stop by if you ever need any more help.
VW
by Matthew on 06/18/2022Nice folks, did a good job.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible Experience
by Randy G on 05/20/2022Terrible experience with the GM, Laurin Hanna. I worked with Ben, a salesman on an incoming Golf R and Richard Stodhill, Sales Manager. Ben said they were selling $5k over sticker when I called. I told him I'd think about it. A couple… hours later I received a written quote from the Richard, the Sales Manager. Some expensive "packs" were added. I assumed that to be the mark-up rather than $5k. Shortly afterwards, Richard called and apologized. He said to compensate for the hassle he'd reduce the mark-up to $3,000. I said ok and paid a deposit. Today, Richard called at 7 am! I was asleep. He left no message. He called again stating the Ms. Hanna refused to honor the agreement! So unprofessional and disrepectful. What crappy customer service! I told them to keep it. I'm upset and have never been treated like this at any dealership - and I've purchased many new cars over the years. I do NOT recommend AutoNation VW Columbus GA!Hi Randy, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (706) 522-2148 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Run. Run fast, run far.
by A Steeves on 05/02/2022Run. Run far, run fast. I don't even know where to begin on how horrendous my experiences with AutoNation VW of Columbus have been. I have purchased over 160 cars so far in my 45 years of driving. Never have I been subject to worse… customer service (on the sales side, mind you, the service side, though the visits excessive, was great). This was the worst car buying experience of my lifetime. In late December 2021, I purchased a very sharp-looking, clean 2017 Tiguan. It was exactly what I wanted. A small SUV with a panoramic sunroof, Apple Car Play, and all-wheel drive. And the price was very reasonable. Within 100 miles - about 2 weeks later (I have a 1 mile commute) I noticed some oil drops on the garage floor, so I took it to the service department. Within an hour I got a call from sales asking me if I'd given any thought to trading it. Really? Then service called and said they found the leak, a seal on a turbo wastegate valve, and they would repair it for only $1600.00. Nay, nay said I. You sold me this as a "Certified" pre-owned with a 4-month warranty. "Well, it's not in the system". So of course the warranty company pushed back on the claim, as the policy for the warranty wasn't activated. After a little over a week and a visit from the insurance adjuster, they were able to put me into the first of 4 loaner cars. 2 days later, that car was sold and they put me in a new Passat. At least they were providing a loaner. When the Tiguan came home, within 24 hours there was not a drip but a puddle of oil on my garage floor. This process was repeated more times than I can say. At least 5 more. In the next several weeks they replaced the turbocharger. The upper and lower timing chain covers and seals. Then they said they had to re-seal the upper half of the motor to the lower half. Leak, leak, leak. I got nowhere trying to get sales to return this "Certified" disaster and even opened a case with corporate. They said they would look into it, and that was about 6 weeks ago. I have heard nothing. They left me no option but to work with sales on their terms, having to trade it in like I just walked in off the street about 300 miles after purchase. Took days to find anything affordable. Most cars on the website were not for retail sale which is how they make inventory look stronger. Wound up having to spend well over $6000 more on a sedan like the one my wife already has. Same make and model. No SUV. And forget about new - that inventory situation is even worse. At one point they had 2 new cars in stock. Just the worst of the worst. You're better off on Craigslist or Gil's or even Drivetime. At every opportunity, they hid behind "policy" as to what prevented them from doing the right thing. Oh, and I'm told they wholesaled the Tiguan. Easier than fixing it I guess.Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, AutoNation Volkswagen Columbus (706) 522-2148
Great service experience
by Bug one on 04/26/2022From the start of the visit until picking up my Beetle it turned out like I expected.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Atlas Cross Sport
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Paulina, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Paige Phillips on 11/09/2023