AutoNation Volkswagen Columbus
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Service Manager needs more classes on how to treat people
Written byon 11/05/2022
I think that Frankie was the absolute WORST "customer" service person I have ever dealt with. He did not want to solve the problem, he wanted to argue about it. He made it seem as though he wanted to tell me what "he" said should've been used in the Bible for all AutoNation locations. He was VERY condescending, big headed, arrogant and useless as an overall person. If this is the way that this service department is going to treat customers, Frankie is going to be without a job before long because people are going to take their business elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Shane Kelly on 11/14/2022
Dealer Response
Hi Leonard, we are deeply disappointed by your experience at AutoNation Volkswagen Columbus. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (706) 522-2148. We hope to hear from you.
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