Acura of Columbus
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Customer Reviews of Acura of Columbus
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30 service reviews
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Exceptional service
by Renee Williams on 06/03/2025My service advisor Woo Lee was very professional and very knowledgeable.. his personality is awesome, very friendly.. I will definitely be back for service.Outstanding Customer Service
by Shirneise on 03/04/2025Woo was very helpful. He explained everything that needed to be done for my service appointment.Long Wait but Wonderful Service
by Sarah J on 02/09/2025My appointment was at 1030, I was a little late due to traffic. They took me on in but I was finally finished at around 1430. No Loaner Cars available.best ever service dept
by brotherdano on 01/19/2025just another great visit... fast, professional folks, never crowded, never rushedService
by Baron on 01/18/2025Long after the sell (well beyond warranty) the quality of service-promptness and loaner cars esp.- continues to excell. When the service required an extra day they provided a loaner to help us out. Bret and others were a pleasure to work… with.Outstanding
by James on 12/14/2024From the call the day prior to verify my visit and ensure the proper service was scheduled to the immediate greeting and explanation of services the day of my appointment to the explanation of services completed, I could not be happier.Service Department: Lex
by Joe Joe Petrone on 12/09/2024Excellent ServiceAwesome Customer Service
by 2021RDX Service on 11/14/2024I took my RDX in for new tires and scheduled maintenance. The price that they had quoted me for my new tires was very competitive relative to non-dealership prices. I also had several scheduled routine maintenance items completed. Alexa… (Lex) Harris was my Service Advisory and she thoroughly explained to me exactly what they were going to do and exactly how much it was going to cost. Lex was great and exemplified what a Service Adviser should be. This is the 3rd RDX that I have purchased from this dealership and I couldn't be happier. I have never taken my cars anywhere else for service!Great Experience!
by Beverly Weaver on 10/17/2024updated 10/24/2024I was very pleased with my service. The employee were professional and friendly. My car was cleaned and smelled wonderful.Acura of Columbus
by Acura of Columbus on 09/19/2024Service was easy to schedule with service advisor Brett New. He greeted me professionally by my name at the scheduled appointment time. Work was completed as promised within the price quote and timeframe promised. My car was returned… clean and washed with a cold bottle of water in the console. I love my Acura TLX!service
by Kimberly Lowe on 08/22/2024updated 08/29/2024Service was efficient Brett got me a loaner and supplied with updates on my vehicle.Acura TL
by Dee Sanders on 08/24/2024Service department was very professional in servicing my vehicle.Battery check
by Donna Thomas on 08/09/2024Very satisfied with service.Professional Service
by Karl on 08/04/2024Much improved over my last visit. Service was performed, explained nicely and the car cleaned. much better, ThanksService
by Chris Arevalo on 07/27/2024Great service by Brett, kept me informed the entire time.B17 / Tires / Alignment
by James on 06/02/2024Services, and work done when it was scheduled and in a timely manner. I was kept abreast of everything and the service technician ensured all maintenance/warranty contracts were honoredExcellent
by dan mckeever on 05/23/2024Fast, professional... one of the bestGreat Service and Quality Work
by Kathleen B on 05/21/2024The service agent, Robert Connor, was very helpful on what he felt my issue was. He explained what needed to be done and the cost. He answered all of my questions. Upon receiving my bill he reviewed line items that I had questioned.Great Customer Service
by Teresa on 03/21/2024Thank you so much for timely care care and the great customer service.On time and as quoted
by CC on 02/25/2024I drive 45 minutes to get my Acura serviced in Columbus. The team is good to keep me updated and not over promise.
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