Customer Reviews of AutoNation Volkswagen Mall Of Georgia
Review type:
Top shelf customer service
by Esteban on 09/22/2024We were in the dealership for several hours, eventually buying a car. Each person in the dealership would stop and ask if we were being taken care of. One gentlemen paused his lunch to check on us. Friendly and courteous and every… opportunity.Very Helpful
by Mary Harding on 07/18/2024He was very patient with my during my first car purchasing experience!Hi Mary, thank you for taking the time to leave a review for us at AutoNation Volkswagen Mall of Georgia. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by MarcusB on 07/11/2024Our sales consultant, Christopher Rozier, was very professional, knowledgeable and made the painful experience of buying a car much more pleasant than it usually is. He took a lot of time to not only find a model that had all the features… my wife was looking for but he made sure my wife knew how to work all the technology in the Atlas Cross Sport and get her comfortable with the car. I wasn't looking to trade our car but the Sales Manager worked out a good deal.I would highly recommend this dealership to anyone.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great dealership and friend staff
by rrahman on 05/31/2024It was an overall smooth and pleasant experience for me. Thanks to Sami (sales consultant) and Katerina (finance manager). We definitely recommend anyone who's looking for a new car. I bought VW Taos 2024 and I am loving it so far.Hi Rrahman, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Mall of Georgia! If you ever need help, just give us a call. Happy motoring!
Doesn't follow up after the sale
by Rebecca Seitz on 03/19/2024I bought a 2024 VW Atlas February 10th, 2024. The purchase went smoothly and I was very happy with the service I received at the time. I even left a great review! At signing, I was given a "we owe you" sheet of paper for a bubble in the… tint on my driver's side window. I was promised by Amir that I could come in the following Friday for a 1:00 pm appointment with the window tinting guy and have it fixed. I showed up and no appointment was made like I was told it was and the window tinting guy was not there. The following week, Amir was on paternity leave. I was given Phil's contact information to email to set another appointment up to fix my window tint and he never responded to my email. I waited till the next week to try and contact him again; Phil did email me back saying he would make sure 100% that he would get it set up for that Friday. Tuesday of that week I called and emailed to try and verify my appointment and no word back from Phil. I went to the dealership again Friday March 8th at 9:00 am, to see if I could get this resolved and talked with Irnes. He told me the window tinting guy was not there again and that he would personally take care of this and would call me back. Here we are 3/19/2024 and I haven't heard from Irnes, Phil or Amir and my window is still not fixed. After many emails, phone calls, and going to the dealership with no resolve, I have come to the conclusion that this dealership is all about making the sale but could care less about their promises given after the sale is complete. I would be very hesitant to accept a "we owe you" from this dealership as they have proven that they do not stand by their word. I am very disappointed as the sales transaction went very smoothly, but the follow up is hardly to be desired, and could even qualify as fraud. Unhappy Customer, Rebecca SeitzHi Rebecca, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Bought an ID.4
by Preston on 02/16/2024This is my second vehicle purchase from the dealership. I would not have returned if the first purchase, a VW GTI, wasn’t good. This was another good experience. Knowledgeable sales staff and quick processing.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Buying experience 2024 VW Jetta
by Lunchbox on 02/15/2024From beginning to the delivery of my new car was outstanding! Sami my salesman was outstanding in every way. Highly recommend this VW Dealership to anybody!!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Austin Parsons
by Mike-79 on 02/10/2024I bought a car remotely without ever having visited the dealership. Austin Parsons made all parts of this easy. He quickly built trust with continued honest feedback which is something I never experienced before with salespersons. It was… clear I would buy the car after he and I established this trust.Hi Mike, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Worst Car buying experience of my life
by MrEngineer on 01/23/2024I have no complaints with the sales person and the initial purchase experience, but it quickly went down hill from there. A few days after purchasing the car I was able to see the loan under my bank account and noticed that my down payment… had not been included (which was a significant amount). In essence the dealership received a check from the bank for the amount before my down payment. I immediately called the dealership and was promised it would be taken care of within a few days. Long story short, after many phone calls to the financial manager and the general manager, lots of lip service and straight up lies, it took 45 days to resolve. Here is the second part to this story which unfortunately is all true. Part of the purchase agreement was to repair three small punctures in the driver’s seat cushion. The car has been taken in twice to get this repaired and each time only after a few days the repair product has rubbed off on my clothing exposing the punctures. This was never resolved. Another issue was my registration was not transferred to the state. I called the county after 30 days and they had not received anything from the dealership. I called the dealership and they said it was overlooked. It took them another two weeks to call me back regarding the registration.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (678) 807-4171 to discuss what we can do to help.
Glenn Zakany
by Nothappy on 01/14/2024I have never had such a hard time paying full list for a car in my life! No good communication, no wire instructions, no overnight of docs to sign. I paid for delivery by truck and it was drove delivered. Came with bed cover that was not… installed. It was supposed to have cover for removeable tops that did not arrive with car and were not part of the deal apparently.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (678) 807-4171 to discuss what we can do to help.
Thumbs-up for Ena Adabamu
by Hongbin Wang on 12/27/2023I wanted to purchase a 2023 TAOS to replace my wife's damaged Toyota RAV4 but could not find a suitable one. Ena showed a good understanding on our purpose and introduced a 2022 one which we loved at the first sight. So far, we are happy… with this vehicle and the deal with Auto Nation.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Dom Martelli
by Dom Martelli on 12/05/2023Everything was great from Sales to finance to education to pick upHi Dom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
2024 Jetta
by New Customer on 11/29/2023The sales team answered our question and worked closely with us to arrive on a good deal. The salesman was professional even when I may not have been at times.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Mall of Georgia. If you ever need help, just give us a call. Happy motoring!
VW Atlas Purchase not easy
by MBrooks on 11/15/2023Saw a VW Atlas on dealer website and clicked on it to get price. Was contacted by a Sales agent who set up a time for me to come see the car. When I arrived at that appointment, I was told the car I came to see had been sold. No one… contacted me to tell me that before making the 45-minute drive to the dealership. I found another car of interest that was not listed in the dealer inventory and took the test drive. The car drove great but smelled terrible! I asked to see the Carfax report to see what the history was but was given a sheet saying everything was checked out and certified. Run around - I should have walked away, but I really liked the car and knew from my internet search that the 2023 Navy Blue VW Atlas was very hard to find. I was told it would be detailed and ionized to remove the smell while I left to go to the bank to get the money. I returned 3 hours later and spent close to an hour waiting on the finance person to finalize the paperwork. Finance person was young and unprofessional with pants below his waist, talked on the phone while I signed papers, etc. Finally got the paperwork done and went to get my car, and it had not been cleaned at all or ionized for the smell. I told the salesperson who said she was sorry and would take it back, but I would have to wait. I agreed to wait. About 30 minutes later she comes back, and she had personally wiped down one surface I mentioned, but it was not detailed or ionized. After 5 hours, I left unhappy. I called and was told the reason for the dirty car was that the detail manager wasn't in. Why I wasn't told that upfront, I don't know. Had to bring the car back for the detailing and ionization process. Was told they wanted to make it right, but when the dealership is so far away - what a pain to go again! Love my VW Atlas but was not impressed with the level of professionalism I experienced. I had purchased another VW from the same dealership in 2013, so was expecting much more.Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (678) 807-4171 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Volkswagen Atlas
by Sade parker on 10/09/2023Great experience! I got the vehicle I wanted with more than I expected. Everyone was so helpful and patient within the buying process.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Mrs. Daniels on 10/04/2023My husband and I came in already knowing what we were looking for. We were teamed up with Matthew and he not only showed us what was on the lot but vehicles that were preparing to be placed on the lot. Matthew was great in hearing what our… desires were for my vehicle and put the best people at the table to help work a good deal. I left with my vehicle the same day!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Calle salesman C.Rozier
by Erline33 on 10/03/2023Greatest experience with purchasing a car staff was patient and thoroughHi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Meghan McNail
by Meg McNail on 09/29/2023The experience of buying a new car at this VW dealership was amazing. Edin is awesome and knew everything about the car. I was very pleaswd.Hello Meg, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2023 VW Jetta
by Mike Mo on 09/28/2023I have been buying VW’s for years and this dealer and Aleksandr, my sales associate made this process as easy and transparent as it could be. I will definitely purchase my next VW from them and will refer the as well.Hi Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Flawless buying experience
by Evan H. on 09/18/2023Great experience working with Shawn Yim, he did an excellent job showing me all options based on my criteria, made the delivery process smooth and quick, and was friendly and transparent every step of the way.Hi Evan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
ID.4 AWD Pro S
by Wayne_W on 09/12/2023Mason Reynolds was a professional! He made the process very smooth and answered all of our questions. I would recommend Mason to anyone looking to purchase a vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagen Atlas
Volkswagen Taos
Volkswagen Jetta
Volkswagen Tiguan
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 09/24/2024