Ed Voyles Acura
Customer Reviews of Ed Voyles Acura
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Worst customer service ever
by Worst Customer Service Evee on 01/01/2021This is one of the worst dealerships in Atlanta. We worked with an amazing salesman, Jeffrey Kindel, who was so efficient and cooperative. Then when came time to finalize the deal, they made us wait 2 hours to meet with the finance guy. The… inefficiencies really started to show when it became apparent that they were understaffed and also unprepared for the end of the year rush. The manager kept checking up on what was taking the finance guy, Glenn Stevenson, so long because it was obvious that this finance guy, Glenn Stevenson, was twiddling his thumbs in his office since we were watching him the whole time. When they finally brought us back to see Glenn, [non-permissible content removed], he immediately gave us a horrible attitude and felt the need to remind us of how we did not understand how much they have to do in a day which we found so rude as we had waited almost two hours to finish this process. The finance guy, Glenn Stevenson, was clearly miserable with his life and continued to talk to us, the customers, in a condescending way until we decided to just walk out on the deal. He even threw our paperwork on the desk saying he will not finish the process for us. And to make matters worse, GLENN took his mask off while we were in his office during a pandemic as if he had no respect for the well-being and health of customers. I have never been so disrespected at a car dealership. Acura, you need to modernize and optimize so that you are not wasting your customers’ time. People are spending a lot of money so this is highly upsetting. Please respect people’s time and fire that inconsiderate [non-permissible content removed] Glenn Stevenson that you have hired to interface with your customers. How disappointing!Sales refuse test drive request
by chjvc1026 on 10/22/2016On Saturday (October 22nd) I went in to the Ed Voyles Acura (at 5700 Peachtree Industrial Blvd Atlanta, GA 30341) with my families who are thinking about getting a new SUV. While I am not the primary shopper but I have also been actively… looking for new cars so all three of us decided to request a test drive. However when I ask for a test drive the sales Lloyd Johnson refused and said "If you are not buying a car then you can't test drive." Extremely disappoint in such service and discrimination. If that's the way Acura train its dealer and sales then I can honestly say I would not recommend this brand anymore."I'd give 1/2 star, if I could...military customers stay away"
by miketuraso on 04/30/2016Took 3 tries, YES! 3 times emailing and calling to get someone who would work with us. At first very polite and confirmed they would honor USAA pricing and even give a military discount. However, they absolutely rip of on trade in. I am… glad I never mentioned over 10k downpayment, prob would have ripped me off even more. Salesman was down right rude when I tried negotiating the $ of the trade. For an Atlanta size city, Voyles is definitely not competitive or understands what customers expect from a premium brand dealership. Regardless, went to another voulme sale dealer and received a much better deal, hint: they are the largest dealer in Atanta for Acura.We appreciate you taking the time to share your feedback with us, Mike. Our team works hard to ensure that you receive a quality experience when you visit our dealership. We understand your frustration with the negotiation process on the value of your trade, and work as best we can at our dealership to offer you our best rate. It is unfortunate that we were unable to come to an agreement that we were both happy on, and wish you the best of luck with your new vehicle. If you would like the opportunity to speak with us in greater detail, we would love to talk with you. At your earliest convenience, please reach out to Marc Burrell, our General Sales Manager, at 770-452-8800. We hope to have the chance to hear from you, and hope you are enjoying your new vehicle.
No haggle price and great service
by amivir11 on 08/04/2015updated 08/14/2015The process was very smooth with both Chad and Bryan. Chad and I had quite a few conversations (phone & emails) before visiting the dealership as I didn't want to waste my time. My two visits to the dealership was very quick and we finished… the entire process in a very pleasant way. I would recommend this dealership to my friends and family. I am planning to bring my new vehicle, MDX and other Acura for service to this dealership going forward.TLX 2015
by scudiebatl on 08/02/2015The sales staff were all great from the salesperson to the sales manager to the finance manager. It was a every good experience and I purchase all of my Acura cars from Ed Voyles Acura.my highest recommendation
by isthisall on 07/15/2010Have you ever tried to get a "drive out price" from a dealer only to see an extra $500 "dealer prep" or "dealer service" fee, or $900 "destination fee on the final contract? Have you ever been told, "that car does not come with 6… cylinders" when you know it does? Did the finance manager ever sell you a warranty package and you found out later the car already had a 7 year warranty included? If any of these or other pet peeves have driven you to distraction at local area car dealers in Atlanta, I suggest you try Ed Voyles Acura. I have been so satisfied, and yet am still so cynical after dealing with so many others here, that I still can hardly believe what an excellent experience we just had buying a new car. We wanted a color and engine combination not on the lot. No problem, they called all around the southeast to find what we wanted, and trucked it in at no extra cost. The salesman spent all the time we needed to explain the many high tech features on the car (actually it was all standard equipment), Michelin tires were standard, it had the highest possible safety and reliability ratings, (much better than BMW for example, and cost less and looks better). He showed us the sticker price and told us up front what he could afford to sell it for and at signing time there were no surprises, except for the fact that there were no surprises. This is the first good car buying experience for me in Atlanta since the day before Chris BMW in Decatur sold out to " Nalley". By the way, Mr. Nalley is apparently a nice man and not associated with "Nalley" dealers which bought his formerly good name.Certified Used Car Experience Ed Voyles Acura
by jesusrios on 03/16/2008I have been shopping around now for a Certified Acura RL for about two months. And I have to give a big thank you to the team of professionals that has helped me at Ed Voyles Acura. I did plenty of online research and saw all kinds of… reviews on dealerships. I know from the time that I arrived at the dealership to when I left everything was going to be taken care of. Bill and Paul have been great and let me take my time. I even had a last minute change in cars and the team at Ed Voyles made it happen. It has been a great experience, and I recommend Ed Voyles Acura. Thanks!Ed Voyles Acura - The Best
by 20something on 11/26/2007Not sure what kojune is on but Ed Voyles Acura is the best dealership in the Atlanta area. No pressure, accomodating, honest and helpful. I have been there several times and have always had nice, personable interactions with the sales… staff.BAD Customer Service and Over price their vericles
by kojune on 10/08/2007I found Ed Voyles Acura to be very unprofessional. They dont give you the best price. First, they tried to sale me the car above MSRP and then tried to add $1000.00 for protection package. Do not I repeat do not buy from ED or Nalley… Acura in Atlanta. I purchase my 2008 RDX W/TECH (Black on Taupe) from Baranco (Son Acura) Acura for 34,400.00 price included the $670 destination and protection package. This was 4.000 more then what ED wanted to charge me. Todd Phipps was my sales representative and he was very, very professional. I would definitely recommend anyone buying an Acura to go to Son Acura in Atlanta or even Sutton in Macon Reggie was awesome also. Claire in AtlantaI am an employee at Ed Voyles Acura, and I can say emphatically that we have never charged our customers for a "protection package." In fact, we include the protection package in the selling price of our vehicles for no additional charge. That is why the above review is so damaging because it is 100% not true. Our inventory of new cars does not have a single addendum added to them. Furthermore, we have NEVER asked our customer to pay over MSRP. If Atlanta comsumers want the truth, please call all the Acura dealerships in the metro area and ask whether they charge for a "protection package" or not. Unequivocally, Ed Voyles Acura has never charged for a protection package.
Very easy process
by rdxdriver on 12/08/2012updated 06/01/2025Very easy process. Was the shortest time taking care of paperwork than any of my previous car purchases. Everything was as agreed and no surprises.Best car buying experience I ever had
by DrJohnT on 06/29/2013updated 06/01/2025Bought my first car in 1970 and many cars since then. Usually felt that I had to wash my hands over and over again at the conclusion of the experience. Not so with Ed Voyles Acura. I liked the salesman, Lloyd J., with whom I first… talked. That had never happened before. Eventually drove out of the dealership with a 2014 RDX. I felt that the price was fair and they threw in some extras including a full tank of premium gas. If you live in the area and want an Acura, go see them.AMAZING EXPERIENCE
by chunara91 on 03/08/2012updated 06/01/2025I had a phenomenal experience at this dealership and my sales person was great. Antonio made himself availabe whenever necessary, and it was an absolute pleasure dealing with the General Manager. I would gladly give them my business in the… future, and I strongly recommend them. My sales person even gave me tickets to the auto show on my way out and I wasn't even expecting it!!! Cant wait to be back for service hereAbraham was GREAT!
by new2acura on 03/04/2011updated 06/01/2025Emailed him to ask for quote. He came back with a fair quote, but using Truecar and Edmunds, I countered with a much lower quote and they accepted. The process was awesome from start to finish. I got .9% financing and couldn't be happier! I… highly recommend Abraham and the internet sales team.Ensure you have everything in writing
by msaskew on 05/12/2011updated 06/01/2025My initial thoughts of this dealership were exceptional. Prior to me purchasing the vehicle they were very kind, answer all my questions, and went out of their way to ensure I was happy. However, after I committed to purchasing the vehicle… by signing all my paper work my customer service experience went DOWN hill. My car wasn't detailed to my expectations (didn't even appear to be detailed) sales Rhon promised to have it detailed when I brought my car back in to get the body side molding put on (which he did not), then the trimming in my car was broken I had to take car to service department to order a replacement, next my tires were over inflated to 51lbs when it should have been 33, and I had to get new windshield wipers. Rhon(salesman) nor Tom (sales manager) were able to assist in getting the detail that was promised to me. Next time I will get it in writing. It's a shame that once you've completed their customer service survey that their customer service change! I wish I had known then what I know now...however, I did contact acura's relation care about this matter regarding the many issues I've experience and I've only had my car for 2 weeks.I am so sorry to have put you through that experience. We completely dropped the ball and even worse, failed to correct the situation when given the opportunity to do so. I can assure that everyone will improve in this area and not have an issue of this kind going forward. Please reference our initial response on 5/20/2011: Thank you Ms. Askew for bringing this to our attention. Ed Voyles strives to exceed our customer's expectations not fall short of them. I am sorry the detail to your car was not acceptable. Thank you for speaking with me today. WE will be out to pick up your car and give it the detail you were expecting and return it he same day. We will also leave you a car to drive so that you will not be inconvenienced. Thank you for giving us the opportunity to make things right. Sincerely, Bill Stout
About our dealership
Thank you for taking the time to share your feedback with our team, Jonathan. Our top priority is the satisfaction of our customers, and understand you had some concerns regarding the level of customer service you received. We work hard to provide a welcoming environment for any and all customers, and apologize for any miscommunication on our part with you during your visit with your family. We appreciate your willingness to speak to us over the phone to work and make things right this past weekend. We wish you the best, and thank you for your time.
by voylesacura on 10/26/2016