Ed Voyles Acura
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sales Rating
"I'd give 1/2 star, if I could...military customers stay away"
Written byon 04/30/2016
Took 3 tries, YES! 3 times emailing and calling to get someone who would work with us. At first very polite and confirmed they would honor USAA pricing and even give a military discount. However, they absolutely rip of on trade in. I am glad I never mentioned over 10k downpayment, prob would have ripped me off even more. Salesman was down right rude when I tried negotiating the $ of the trade. For an Atlanta size city, Voyles is definitely not competitive or understands what customers expect from a premium brand dealership. Regardless, went to another voulme sale dealer and received a much better deal, hint: they are the largest dealer in Atanta for Acura.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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voylesacura on 05/05/2016
Dealer Response
We appreciate you taking the time to share your feedback with us, Mike. Our team works hard to ensure that you receive a quality experience when you visit our dealership. We understand your frustration with the negotiation process on the value of your trade, and work as best we can at our dealership to offer you our best rate. It is unfortunate that we were unable to come to an agreement that we were both happy on, and wish you the best of luck with your new vehicle. If you would like the opportunity to speak with us in greater detail, we would love to talk with you. At your earliest convenience, please reach out to Marc Burrell, our General Sales Manager, at 770-452-8800. We hope to have the chance to hear from you, and hope you are enjoying your new vehicle.
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