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Napleton's Palm Beach Acura


6870 Okeechobee Blvd, West Palm Beach, FL 33411 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

2.7 out of 5 starssales Rating
I purchased a new 2007 Acura TL from Palm Beach Acura that was a mistake.
Written by deprima2000 on 03/04/2008

1) The car had ding damage that should have been corrected before being sold, that indicates poor quality control. This required two trips to the dealership to have them correct the dings. 2) A problem was brought to the New Car Sales Manager and General Managers attention. They both ignored phone messages that required me to make two special trips to the dealership to try to resolve a dealership error in the tittling of the car. We could not come to an agreement so a letter was sent to Acura and a complaint went to the Better Business Bureau. Eventually the title was corrected but I still have concerns as to how they handle new transaction procedures. The Better Business Bureau has given the rating of "F" the lowest possible ranking that can be given to a company. I recommend that you go to the BBB website before doing any business with Palm Beach Acura.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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npbacuragm on 12/06/2010
I am sorry that you had a negative experience but we are trying to create a better car buying experience at Napleton's Palm Beach Acura. Please stop by and see me to compare your experience with me as opposed to what happened to you under the former owner. We want to be your favorite dealer. Terry Leeder General Manager Napleton's Palm beach Acura
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