Napleton's Palm Beach Acura

I started off inquiring about a new ILX online, received a response from the internet manager Melinda C. After some e-mail correspondence we made an appointment to visit the dealership, upon our arrival, there was no receptionist, no one on the sales floor so we wandered back to the service department cashier who paged Melinda. She then apologized that all the sales people (2) were busy, she did not attempt to help us, if there was no salesperson available as she said, he was tied up an hour earlier, we could have been called to come in later or reschedule but got a used car salesman, Barry M to come over to the showroom. They couldn't find the key to the cars key box, when the finally did, they brought a car over that couldn't be road tested as it had not been through service inspection and was still covered in plastic. They then brought a car that could be road tested and we went off with Barry, as a used car salesman, he couldn't answer any questions about the car but was refreshingly honest about his lack of knowledge about new Acura's. After our road test, we sat down at a desk, they were unable to log on to the computers so nothing else could be accomplished that night, there was no computer problem, they didn't know the password. We left with a promise that the general manager, Terry would make sure we would get an incredible deal deal as we had been put through such an unprofessional experience. The next day Melinda called and pressed me for the monthly payment on our current lease, I hesitated to provide that information but in the end I relented. We have three months remaining and I told Melinda that if it was going to affect the payment we could wait until our lease ended, she informed me they may want to buy our leased car outright as it had only 19,000 miles on it. She called me and spent a lot of time telling me how she was shocked at the fantastic deal Terry had worked up for us. He was going to give us a check for our three remaining payments and a monthly lease of less that one dollar of our current payment. We had been quoted a monthly payment $81 per month less in writing from another Acura dealer, same model car! When I told her that was unacceptable, she told me I had been abusive throughout our communications. I told her that I was suspicious of all the promises she had made during our e-mails, personal visit and phone conversations and she lived up to my concerns. The treatment we received from a near luxury dealership is an embarrassment to the Napleton brand. There is absolutely no reason for anyone to ever do business at this dealership.