Customer Reviews of Lexus of Palm Beach
Review type:
Salesman
Lexus 250NX
by dbackus on 01/05/2024Service was great. Dealership is set up great. You are greeted promptly and everyone is smiling and friendlyHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Servicing up for the New Year
by Geral on 12/21/2023They are friendly and makes sure you understand what they need to do to your vehicle to give you the best service.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Car Service
by Cindyscm on 12/14/2023Service for my car was done quickly and Brian was very friendly and communicative.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Nice Experience
by Lucy410 on 12/13/2023Was trading in my Lease, for another car. Was not sure what I wanted to do. Peter Kirschner was very thorough in explaining all of our different options and was so patient with my many questions, and not being able to make up my mind at… first. We love going to this dealership for sales and for service. Never had a bad experience so far.Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. If you ever need help, just give us a call. Happy motoring!
Steve Wasserman
by Lexusowner on 12/13/2023Service at Lexus of Palm Beach is always top notch. Advisors Rick and Lisa are excellent. Very responsive and helpful. I drove a Genesis for a while but the service at the dealership was so horrible I actually traded it in for a new Lexus,… in part to get back to the good service experience!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by Melissa L on 12/12/2023Had to have my car serviced with regular maintenance and also brakes. James is by far the greatest service advisor I've ever worked with. I had scheduling conflicts, and he went above and beyond to make it work and secured a loaner for me… as well. He's also very thorough, courteous, and efficient.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Exceptional Service
by Janiejanie on 12/08/2023Lexus of Palm Beach offers exceptional customer service as well as car service. The agents and technicians are A plus. We are driving our 12th Lexus and have lived in 3 different locations being serviced by 3 different Lexus dealers. Palm… Beach is at the top of the list.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
24 Lexus NX 250
by TomofJupiter on 12/07/2023Salesperson spent a whole day showing available vehicles and providing detailed explanations options.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very happy customer
by Andrea Braha on 12/06/2023Purchasing a car at Lexus of Palm Beach has been a fantastic experience for me. My salesperson Cornelius Mclymont offered impeccable service and has been extremely helpful with making sure I knew how to operate all the new and up to date… technology my car came with. He was such a pleasure to purchase a car with and his follow up phone calls checking in with me to make sure I was happy and if I needed anything is quite impressive. This was my third time buying a Lexus but first at Lexus of Palm Beach. I will always buy my future vehicles with them. Thank you so much for a great experience.Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Sbanks6976 on 12/06/2023Very professional, recommended air filter needed to be changeHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service review
by Mfrancis on 11/29/2023updated 12/06/2023Went to facility without an appointment due to low pressure tire icon on dashboard. Was seen immediately and out of the door in less than 45 minutes. Roofing nail found in tire. Repair done.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Maintenance Service
by Joel Wolfson on 12/05/2023Their service people were very attentive and helpful and fully answered all of my questions.Hi Joel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by MArisol on 12/04/2023Brian has been very helpful and patient with me regarding my car. He knowledgeable and takes his time to explain what i need done with my car.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Service ES 350
by Vladimir B on 12/04/2023Good service, takes way too long to complete a simple oil change and tire rotation, prices keep getting way overinflated; I asked for the price of a spark plugs change and I was quoted $750, called JM Lexus the same day and I got a quote… for $472.00. I will have my car serviced at JM Lexus from now on.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New car, same experience!
by MoeAli215 on 11/29/20232nd Lexus I’ve purchased this year from Lexus of Palm Beach. So happy with both of them. Smooth and easy deals. Both managers, Tim and Andres were great with making sure my new car arrived on time and gave me a good trade value.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Deb dandrea
by Debradyna on 11/25/2023Terrible. They left me sitting in office for 45 minutes at a time. Was told I could return car before 3 days. When I tried to exchange car the salesperson wasn’t ever around be fore the 3 days was up. I will never shop again. JM… Lexus a much better dealership.Debradyna, we are deeply disappointed by your experience at Lexus of Palm Beach. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6004. We hope to hear from you.
Top notch service
by GaryNoto on 11/16/2023updated 11/26/2023Lexus of Palm Beach has always professionally cared for my car regardless of what I needed and over the entire life of the vehicle. I am proud to own a Lexus and to have a service department is capable and uncompromising as Lexus of Palm… Beach serviceHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Lexus of Palm Beach
by KathyOl on 11/24/2023Very fast service car always runs well I've never had a breakdown as they take care of everything before it's brokenHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Beautiful experience!!
by Dlewis5150 on 11/21/2023Everything went well. Every question answeredHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Time for a change
by je thomas on 11/19/2023Overall great! Our Sales Consultant, Ricardo Brito was very knowledgeable and professional. He made the process smooth and fast. Thank you, Ricardo!Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service time and Attention
by KathySt on 11/16/2023Brought the car in for a new tire due to a screw in the existing tire. Was greeted very quickly by a valet and brought into the service advisor office for write up. Quick and easy and then onto the customer lounge. A very comfortable… experience. However, the coffee machine was broken and was noticed by many of the waiting customers. In addition, the TV had streaming problems. Each customer was attended to by their service advisor in a friendly manner . After 1 1/2 hours, my tire was replaced and I was on my way.Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 03/01/2024