Lexus of Palm Beach

On 06/24/2024, I went to Lexus of Palm Beach to replace my car battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, this turned out to be a huge mistake. When I went to pick up my car, I was horrified to see light scratches and swirl marks in many different areas of the vehicle. Even worse, the bottom of my right front bumper was severely damaged with scuff marks and peeling paint. This damage was not present when I dropped off my car, and I have picture proof to back this up. I immediately reported the damage to the service representative, Rick, who not only dismissed my concerns but also refused to review any video evidence. Instead, he falsely claimed that the scratches were not caused by their car wash. Another service representative told me "next time, don't say you want your car washed." To add insult to injury, I also mentioned to Rick that my car has metal shavings in the oil during oil changes. Initially, he promised they would check it free of charge, but later, he told me I need to bring my oil sample next time. This flip-flopping is unacceptable, especially given the seriousness of finding metal shavings in two consecutive oil changes. I reached out to Lexus corporate and AutoNation for assistance, but neither provided any help. I have also emailed the service director, Ken Zaron, multiple times without receiving any response. It has been almost 2 weeks now with no response. This lack of accountability and customer service is appalling. I have documented everything with photos and videos, including the service advisor taking photos of the scratches on his phone. Despite all this evidence, the dealership has done nothing to resolve the issue. I am prepared to take legal action to get this matter resolved. I urge anyone considering this dealership to think twice before trusting them with your vehicle. Their lack of professionalism and care for customer property is evident in how they handled my situation. Avoid Lexus of Palm Beach at all costs. They damaged my car and refuse to take responsibility for it. Save yourself the trouble and go elsewhere.