Customer Reviews of Lexus of Palm Beach
Review type:
Salesman
Horrible Service and Damage to My Vehicle at Lexus of Palm Beach
by Saiful Chowdhury on 07/07/2024On 06/24/2024, I went to Lexus of Palm Beach to replace my car battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, this turned out to be a huge… mistake. When I went to pick up my car, I was horrified to see light scratches and swirl marks in many different areas of the vehicle. Even worse, the bottom of my right front bumper was severely damaged with scuff marks and peeling paint. This damage was not present when I dropped off my car, and I have picture proof to back this up. I immediately reported the damage to the service representative, Rick, who not only dismissed my concerns but also refused to review any video evidence. Instead, he falsely claimed that the scratches were not caused by their car wash. Another service representative told me "next time, don't say you want your car washed." To add insult to injury, I also mentioned to Rick that my car has metal shavings in the oil during oil changes. Initially, he promised they would check it free of charge, but later, he told me I need to bring my oil sample next time. This flip-flopping is unacceptable, especially given the seriousness of finding metal shavings in two consecutive oil changes. I reached out to Lexus corporate and AutoNation for assistance, but neither provided any help. I have also emailed the service director, Ken Zaron, multiple times without receiving any response. It has been almost 2 weeks now with no response. This lack of accountability and customer service is appalling. I have documented everything with photos and videos, including the service advisor taking photos of the scratches on his phone. Despite all this evidence, the dealership has done nothing to resolve the issue. I am prepared to take legal action to get this matter resolved. I urge anyone considering this dealership to think twice before trusting them with your vehicle. Their lack of professionalism and care for customer property is evident in how they handled my situation. Avoid Lexus of Palm Beach at all costs. They damaged my car and refuse to take responsibility for it. Save yourself the trouble and go elsewhere.Salesman
by What’s this on 02/27/2024Everything handled professionalHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Lexus certified experience
by Frank L. on 02/23/2024Staff at Lexus of Palm Beach were very knowledgeable and helpful. Alex and his staff did a wonderful job of explaining the whole experience to me and were able to reduce the amount of time at the dealership by their bountiful years of… experience with the Lexus brand.Hi Frank, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent sales staff
by Mauibob on 02/22/2024Very knowledgable and hard workingHi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
My new Lexus
by Thrilled on 02/17/2024Bought my seventh Lexus this week, and am really pleased. My ES 300 hybrid is gorgeous, and so much fun to drive. Sales manager Dave made the process quick and enjoyable. Lexus of Palm Beach is the best!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
great car! great experience!
by scslexus on 02/06/2024Lexus of Palm Beach was so easy to deal with and i had a gret selection of cars to pick from my saleaman Andee DeLima was so nice and easy to deal wthHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Cornelius
by Althea b on 02/03/2024Cornelius had the best service I could ever ask forHi Althea, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Owner
by tomkelly on 02/03/2024Purchase of 2024 Lexus was an easy and pleasant experience. Salesman, Mike Simms, was very knowledgeable and pleasant to work with. I have no issues with the purchase experience.Hello Tomkelly, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Alex Bondarevsky excellent sales representative for Lexus of Palm Beach
by NicoleJF on 02/03/2024Alex Bondarevsky is an excellent sales representative for Lexus of Palm Beach! He was very knowledgeable about all the details of the used Lexus vehicle we came to test drive, and also took time to compare it to some others. But he really… helped us with our decision making process to absolutely know for certain we were going to purchase the Lexus that we truly will love and enjoy. Thank you Alex for taking time out to also go over more features in the vehicle and to follow up with us after our purchase was made. We highly recommend him; He is the go to sales person at Lexus of Palm Beach! Ask for Alex!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
2024 Lexus TX Purchase from Lexus of Palm BEACH
by alskeys on 02/02/2024We had a wonderful buying experience working with Cornelius and Daryll at the dealership. No pressure, informative, patient, and genuinely committed to exceeding our needs and expectations, They know how the make a customer feel valued and… appreciated. Thanks Guys!!! Al & Dolores KeysHello Alskeys, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
UX
by Yvonne Wil on 02/02/2024ProfessionalHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Best service experience!! Lisa is 10/10
by AshleyM on 02/02/2024I needed major repairs after an accident that took nearly a month. Lisa was amazing throughout the entire process. She made sure I wasn’t left stranded by giving me a loaner car and kept me informed of the progress every step of the way.… Excellent customer service Can’t recommend this dealership enough.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Palm Beach and we hope to be of service again in the future.
Great experience!
by Darla on 01/25/2024They had excellent customer service, very easy to work with and very knowledgeable. They went out of their way to make sure we left happy! Alex Perrone was a great sales person!Hello Darla, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Lexus buying experience!!!
by alskeys on 01/24/2024Cornelius and Darrryl exceeded expectations in listening to my what I wanted and providing options that met my needs.Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Awesome experience
by Jolmeda121 on 01/21/2024My wife and I just bought a used ES yesterday and have to say that it went much better than we expected. Some may say that their “no haggle” policy doesn’t give them an opportunity to get a better price…but the alternative can be much… worse. I appreciate the transparency they offered with ALL upfront pricing and charges (NO SURPRISES). Jack Hughes was the sales agent that assisted us throughout the process and was absolutely great! We felt no pressure from him whatsoever to go one way or another…we bought what we felt was best for us. When sitting in the finance office with Mike Bentz he also was a pleasure to work. Of course he offered and suggested several protection plans and warranties, but did NOT push or pressure us into anything…on the contrary, he worked with our budget and provided us a solution that worked for us!! You “might” be able to get a lower price elsewhere, but I can assure you it’ll come at cost somehow. This is the way to go!Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fares Ali
by Lourdes on 01/20/2024Mr.Fares Ali was extremely helpful. I came in unexpectedly with a Bluetooth problem and he immediately worked on my car He was very nice and helpful This kind of service is unheard of these days thank youHi Lourdes, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Management Team
by TMoney! on 01/14/2024Was able to get what I wanted because of the involvement of the Managers. They listened to my needs and help me go home in a new vehicle!! My salesman was very knowledgeable and attentive to my requests.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales
by Sylviash on 01/06/2024We recently bought a Lexus and had the best experience. Our sales person Bobby Amra was amazing and the finance process with Francisco Perez was smoothe.Hi Sylviash, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Phil the K on 01/06/2024The service performed on my 2022 Lexus ES350 was performed to perfection!Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
20K Mile Service
by Rosed&p on 01/05/2024Went for prepaid 20K mile service. Very professional Service Advisor. Comfortable waiting area. Only negative is that the service took 2 hours.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome Service!!
by joelbeer on 01/05/2024Brought my car in for 20k oil change and tire rotation No gimmicks, no up sales!! Everything went smoothly and it is a pleasure doing business with Auto Nation!!!We are pleased to hear you had such a positive experience with us, Joelbeer! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 03/01/2024