Douglas Jeep Chrysler Dodge Ram
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Customer Reviews of Douglas Jeep Chrysler Dodge Ram
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Very helpful!
by JRW on 09/28/2023
Lance was very friendly, professional, patient, and helpful. Truly a wonderful experience. Would go to him again.
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Very helpful!
by JRW on 09/28/2023Lance was very friendly, professional, patient, and helpful. Truly a wonderful experience. Would go to him again.
The following reviews are more than two years old. They are not included in the overall rating.
34 reviews
Purchased a 2019 Jeep Cherokee 4x4 - AMAZING CUSTOMER SERVICE
by kkrakar on 06/17/2018Im a nurse in SWFL and was looking to purchase a Jeep Cherokee. I had been searching for a while in all parts of Florida and wasnt having much luck finding a new Jeep for a fair price, until I came across Douglas. Let me start by saying… the salesman and staff are top notch. They were patient, beyond helpful, kind and all around genuine folks. Im so used to being hounded by salesman that dont care to give you a good deal and just want your money. The staff at Douglas helped me to find my dream Jeep and they gave it to me at the best price I could find in all of Florida. I give this dealership a 5 star rating and encourage anyone looking for an amazing car buying experience to make the drive to Venice to see their dealership and work with their salesman!Great salesman
by frs5cl on 04/16/2018I just purchased a 2018 Dodge Challenger. I went from a 2016 Jeep Renegade to this. What a fantastic car!! The salesman showed me everything. This was a great no pressure buy. Everyone worked with me on the price. I couldn't be happier!… Thank you Peter McIvers!!EXTREMELY Helpful!
by SuzyKaw on 11/02/2017Stopped in w/o an appointment, to see if they could least diagnose the problem with my Jeep's soft top. I'd stored it, unused, for 4 years & haven't been able to put it back on. Looks like frame is damaged from storing & moving it. I… had the roof tied up in the back seat & trunk area (doesn't really HAVE a trunk) since it was the only way I could take it there. Travis from service came out, took a quick look and listened carefully to my problem. He said they would have to try to put the top on the Jeep to see what might be wrong and said I'd have to make an appointment for that since it's rather time consuming. I really can't make an appointment because, with no top, I'm dependent on the weather report for the day. I asked what a new top would cost. He didn't know, so he sent me in to Parts, where Zachary assisted me. Since the whole top would be quite expensive, I asked if he could tell me how much the bigger sections of the frame would cost. He showed me a diagram of the frame all taken apart & looked up the parts I selected. I chose them because one of them is definitely bowed & the other part seems it's not functioning correctly. The price of those parts alone was quite expensive & that didn't include labor. When I told him I had not had the top on for 2 years, he said it's possible the fabric just needs to be stretched & he explained how to do it. He also suggested the option of finding a used one & told me there are Facebook pages specifically for Jeeps where people sell all kinds of red parts. He was extremely patient with me. On my way out, Travis asked me what I found out about the price. With my permission, he had moved my Jeep out of the service line & parked it in such a way that I could drive straight out, since backing up with the top in the back would be difficult due to limited visibility. He could not have been more courteous & helpful. I've had recent experience with at least 2 other guys in Parts recently. Both were extremely helpful. I only got Mike's name though.Horrendous
by Tthamer on 10/10/2017I bought a Chrysler Town & Country from the used car department at Douglass Jeep last Friday. Not only I but also my father were told the van was in perfect condition with no issues and had been went over top to bottom and found nothing… wrong. I talked to them about needing a new family car as I have 3 children(my youngest, 4 was with me) they told me this would be very reliable and dependable. However a week later while driving down the highway the van would not switch gears, lights flashed and the windows were running slow. The vehicle then died and would not start even with a jump. This seemed odd since the battery in it appeared brand new. We had it towed to them thinking they would fix this or at least help. They didnt even look at the car until the next night, didnt answer our phone calls and finally called back in the evening to say it was the alternator. They have told me they will not pay for it, nor help with the cost. I am disgusted that they would not help in any way with this and probably knowingly put my family in a vehicle with issues. My personal mechanic is now towing it from their store to work on it, as I will not allow them to do anything else to the vehicle.Not a good experience!
by Kirby88 on 03/06/2016We just bought a 2015 Ford escape a week ago and they promised me that the car has no history of accident and structural damage, yesterday saturday when i was cleaning our new purchased vehicle i saw a crack(1 inch) in front bumper i called… immediately and spoke with there manager and he told me that they couldnt help us about this issue. They cant fix it for us. I was expecting that they will help us coz this is like a mistake in purching one of thier vihicle. Its a 18000$ door out price. Its very frustrating, my wife and i are upset coz we are expecting a clean and good looking car for our family. AND THEY WOUDNT HELP US TO FIX THIS ISSUE OF THIER VEHICLE!!!!!Worst Service Ever!
by djfossil on 06/20/2015I strongly advise not using this dealership for service. I went to this dealership this morning since I purchased my vehicle there this year. I simply wanted to have my oil changed and tires rotated. I was first in line and arrived at 7… am. After about an hour I walked outside expecting to see them finishing up and there were 2, yes 2 lube technicians working on my truck and they were trying to take the wheels off without removing the wheel covers. One had a severely cut hand wrapped in electrical tape. Finally a mechanic walked over and whispered into ones ear they needed to remove the plastic wheel covers. After they did this I walked back inside. After another 45 minutes I walked back outside to see them trying to remove my oil filter with a mallet and chisel. By now there were 2 lube techs, a mechanic and the two service managers at my truck. They then informed me that one of my wheel covers was cracked. I was astonished since I detail my truck every weekend, but I try to trust people. So even though I was suspicious I believed them. After another 30 minutes they could not get the oil filter off and told me to go to the Toyota dealership up the street since they did not have the right tools. So after 3 hours, I drove up Highway 41 to Cramer Toyota. They put my truck on the rack and informed me that all four wheel covers were cracked in multiple places and they must have rotated the oil filter the wrong way because it was extremely over-tightened. I have to go back Monday to talk with the Manager about the four damaged wheel covers (I dont expect any help considering what I experienced today) and I fully intend on reporting them to the Better Business Bureau. Anyone considering using this dealership be warned!!!! By the way, after waiting 3 hours, only one other customer showed up for body work. So despite what you may think, others must have experienced similar terrible service judging by the lack of customers. The Toyota dealership was packed.2015 Ram 1500 lease
by Jhlamb268 on 01/12/2015Craig N. was great at explaining the whole lease process to me and working with finance department to get me in the truck I wanted with the budget I had in placeSales
by Jcybarra on 12/11/2014I worked with Craig. He is a great sales guy. That is why we have bought almost every car from him. I like working with him and as long as there is a car I want he will be the guy I use.Town & Country Purchase
by fpdp on 08/14/2014Traveled from Sarasota to Venice to look for a new van. Arrived at Douglas Chrysler Jeep, and spoke withe salesman Craig N. Very knowledgeable, with no pressure. Bought the van we wanted, which was in stock. We give Douglas a 5 star… rating...Excellent experience
by Lsamuels on 06/16/2014I had excellent service the day I bought my jeep wrangler! Craig N made my experience wonderful& no hassles! Love it!! Great staff! Wonderful salesman Ever! Extremely knowledgeable about everything! He knew exactly what I wanted& succeeded… 5 stars all the way!! Would definitely recommend this dealership& Craig N to everyone I know& come into contact with! Lovely experience& service!!Just purchased my 2nd Wrangler from Craig @ Douglas Jeep in Venice
by jimlucas on 09/20/2010It's a 50-mile trip and we have to pass 2 other Jeep dealers along the way but it's always well worth the trip. I remember my wife and I standing in the hot Florida sun for about an hour while 3 local Fort Myers salesmen tried to figure… out how to take the convertible top down on our first 2008 Wrangler Unlimited! Craig Nereim at Douglas Jeep in Venice, on the other hand, has owned more than 20 Jeeps himself and is just about the nicest person you'd ever want to do business with.I've probably bought 10 new cars in my life - Douglas Jeep is the best
by nickatnite1 on 07/31/2009The folks at Douglas are fast and friendly and provide excellent service. They helped me with the rebates and I got a fantastic deal. Craig Nereim their Internet Sales Manager is really on top of things and very knowledgeable. It was… the best car buying experience I ever had.Purchase of a 2008 Jeep Wrangler Unlimited, Sahara Edition
by bookitty on 01/25/2008I was interested in a new Wrangler Unlimited, but wanted a Sahara with a manual transmission. I visited two other dealerships and dealt with the usual "headgames BS." Douglas Jeep in Venice, FL was wonderful to deal with from the moment… that we entered. They were fair, firm and knocked themselves out to find me a vehicle that met my specifications and needs. They also told me that if they could not locate one within a reasonable distance that they would order one and lock in my trade price assuming there was not a great mileage discrepency or any damage incurred. They found one almost exactly to my specifications and had it transported in. Eveyone that we dealt with there was honest, fair and made us feel very comfortable. The Jeep is the only automobile that they represent, and they represent that brand very well.One cannot evaluate service until something goes wrong
by bookitty on 01/25/2008When I purchased my Jeep Wrangler Unlimited Sahara, the rear windows (power) would not operate and the Sirius satelite radio would not operate as well. The offered me several options; leave the vehicle and drive home in a loaner, try to… discover the problem while we waited, or set up a return appointment, and they would give us a loaner to use and call us when the vehicle was ready. we elected to set up an appointment, and Douglas Jeep gave us a brand new loaded Jeep Liberty to use. When our vehicle was ready (it turned out to be a faulty connecter plug for the windows and a pinched satelite antenna wire. Both were corrected to our complete satisfaction. The service manager told us to contact him personally if any problems arose. We were told that very same thing by the sales person as well as by the sales manager. This is a wonderful dealership and they have earned our loyalty. They also heve some very sharp and well trained technicians in that Jeep is the only vehicle that they represent.Love my Wrangler
by fabthree on 07/22/2013updated 09/27/2025I had two sales people, Jake B. and Craig N., both were very friendly and very helpful. I received the car I really wanted after driving two cars.Love our Jeep !
by Angi52 on 08/28/2013updated 09/27/2025We went looking for a Jeep Wrangler and found exactly what we wanted at Douglas Jeep ! Bert D. was very helpful and knowledgeable an all around great salesman to deal with !New Jeep
by marmac1 on 05/11/2014updated 09/27/2025First time purchasing a Jeep and really didn't know much about them. Craig N was the salesman who met us, no pressures just good information. Followed up with us and was able to get us just what we wanted.2013 Charger Purchase
by charger7 on 10/07/2013updated 09/27/2025This my second vehicle purchased from salesman Craig N. Another great experience from Craig and the entire staff. I highly recommend this dealership.Great dealership to work with
by aradkins59 on 05/19/2014updated 09/27/2025Pete M and Craig N are great people to work with. They listen and are not pushy. Worked with Craig this time (4th vehicle purchased at this dealership). He listened to what I was looking for and found my vehicle in 15 minutes. Am very very… happy with my Jeep Compass. Thanks guys.5 star service at Douglas Chrysler
by beattylee on 07/18/2013updated 09/27/2025From start to finish this was a very positive experience for us. Jake, our sales person, was very friendly, open and hones with us and explained the processes in detail as we went from choosing the right car to finding the exact car we… wanted to price negotiations. Tim Y. and his Business/Finance team were very helpful in explaining all of the financing options and walking us through the mounds of paperwork involved. Everybody was very quick and efficient, wanting us to start enjoying our new car as soon as possible. Many thanks to the Douglas Chrysler team! Sincerely, Joan Beatty-Lee
Jeep Grand Cherokee
Jeep Wrangler
Ram 1500
Jeep Grand Cherokee L
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