Douglas Jeep Chrysler Dodge Ram

Stopped in w/o an appointment, to see if they could least diagnose the problem with my Jeep's soft top. I'd stored it, unused, for 4 years & haven't been able to put it back on. Looks like frame is damaged from storing & moving it. I had the roof tied up in the back seat & trunk area (doesn't really HAVE a trunk) since it was the only way I could take it there. Travis from service came out, took a quick look and listened carefully to my problem. He said they would have to try to put the top on the Jeep to see what might be wrong and said I'd have to make an appointment for that since it's rather time consuming. I really can't make an appointment because, with no top, I'm dependent on the weather report for the day. I asked what a new top would cost. He didn't know, so he sent me in to Parts, where Zachary assisted me. Since the whole top would be quite expensive, I asked if he could tell me how much the bigger sections of the frame would cost. He showed me a diagram of the frame all taken apart & looked up the parts I selected. I chose them because one of them is definitely bowed & the other part seems it's not functioning correctly. The price of those parts alone was quite expensive & that didn't include labor. When I told him I had not had the top on for 2 years, he said it's possible the fabric just needs to be stretched & he explained how to do it. He also suggested the option of finding a used one & told me there are Facebook pages specifically for Jeeps where people sell all kinds of red parts. He was extremely patient with me. On my way out, Travis asked me what I found out about the price. With my permission, he had moved my Jeep out of the service line & parked it in such a way that I could drive straight out, since backing up with the top in the back would be difficult due to limited visibility. He could not have been more courteous & helpful. I've had recent experience with at least 2 other guys in Parts recently. Both were extremely helpful. I only got Mike's name though.