Fields Cadillac
Customer Reviews of Fields Cadillac
Review type:
5000 mile check up
by SallyDunnLott on 11/21/2016updated 12/02/2016I am a new customer and first time Cadillac owner. I am 70+ and I am enjoying my new car. I called in to request information on the timing of the car. I was told that the downshift in a stop is a part of the system to save gas, but to… bring it in, by all means, so they could gift by car a general will go over. The service rep, Dan, was thorough, patient, and accommodating. The dealership atmosphere was very comfortable, library like, and they served me breakfast. Most unexpected and pleasant. Kudos to the Kield's Dealership for their hospitality and friendly environment.Excellent service
by Sharonbrownlee on 09/14/2016updated 09/25/2016Excellent service everything at this dealership. Love the car washes and hometown friendly service. When I walk in, they know me by name and treat me with the upmost respect. Thanks for that.Thats wonderful to hear and certainly what we strive for with every visit! If there is anything further we may do to enhance the quality of your ownership experience with us, please dont hesitate to ask. Kind Regards, George Clark, General Manager, Fields Cadillac St. Augustine.
Fields Cadillac. The best of the field
by Lovemycaddy5 on 09/16/2016updated 09/25/2016Frank in Service was wonderfulWe certainly appreciate your review. If there is any way we may better serve you in the future, please let me know. Sincerely, George Clark, General Manager, Fields Cadillac St. Augustine.
5 star service
by Excellence15 on 09/09/2016Dan was extremely professional as always. I called him 1 1/2 prior to service closing and advised Dan that my XTS touch screen was not working. He asked me to stop by and he would wait for me. He patiently waited until I drove from… Jacksonville, greeted me with a smile. He called me back after my special part came in. He truly valued my time and concerns. Excellence at its best.I appreciate your positive feedback about Fields Cadillac St. Augustine. We do take pride in catering to our customers needs the best way we can. If there is any way we may further enhance your experience with us, please dont hesitate to contact me. Sincerely, George Clark, General Manager.
2015 Escalade ESV
by Redc7z06 on 07/19/2016updated 08/08/2016Dan & Frank did an excellent job in diagnosing and repairing the defective torque converter!Fast, friendly and 5-star service are what we strive for with each and every visit, Redc7z06. I'm delighted we accomplished this for you. If there is any way we may further improve on your ownership or experience, please let me know. Sincerely, Jim Signorile, GM.
Service satisfaction
by Azarious on 07/01/2016The service was outstanding and in a timely manner.We appreciate the feedback and are happy to hear you had an excellent experience, Azarious. Thanks for choosing Fields BMW! Sincerely, Jim Signorile, GM.
Excellent sevice
by KasadyQ on 06/07/2016updated 06/21/2016As always I was highly impressed with the professionalism & courtesy I received. A pleasure to do business with Fields.Thank you, KasadyQ, we appreciate your business. Im grateful we were able to consistently provide you with an exemplary experience. If you have any questions, or need anything further, please don't hesitate to give me a call. Thanks again, Jim Signorile, GM.
Why service your car at Fields Cadillac
by stscaddydaddy on 06/10/2016The customer lounge is exceptional! Amenities abound! The staff is amazing when it comes to taking care of you and your car! I have confidence in them to make myself and my experience the best that it can be!!Thank you, stscaddydaddy, a 5-star experience is what we strive to provide on every visit. If there is any way we may better serve your automotive needs, please let me know. Sincerely, Jim Signorile, GM.
Excellent Customer Service
by Redrover50 on 05/18/2016updated 06/01/2016My experience was excellent in service and the staff was courtesy. The food bar is an excellent addition to the dealership.Thank you, Redrover50, it's our pleasure to serve your automotive needs! Thanks for being part of the Fields family! Best Regards, Jim Signorile, GM.
srx service
by andreastevens on 05/21/2016updated 05/31/2016they did a great jobThank you for your first-class rating! Its our delight to serve your automotive needs. Sincerely, Jim Signorile, GM
service and repairs
by johng111 on 05/02/2016updated 05/18/2016every about the dealership is perfect .the work and the people working there are greatWe sincerely appreciate your excellent score, johng111. If there is any way we may elevate your ownership further, please let me know. Best Regards, Jim Signorile, GM.
Maintenance oil change
by Queenjames on 05/03/2016The service was outstanding. The maintenance was done in a timely manner. A loaner car was provided to me. The service to my car was awesome.Thank you for stopping in, Queenjames. I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next service interval. If you have any questions, or would need any further assistance, please stop in my office or look me up; I'm always available. Kind Regards, Jim Signorile, GM.
Brandon Baker & Pier Coutoune are terrific!
by jack2016 on 11/11/2015This is what a Cadillac experience is supposed to be like. Brandon & Pier treated me with all the class you hope for. They were knowledgeable, gracious, and my transaction was conducted with transparency. Everything was "as promised".… Fields really plays at a higher level in terms of customer care.Thank you for your positive comments, I am so glad to hear that you enjoyed your visit! If there is anything further we may do to help in the future, please feel free to reach out to me directly. It is our pleasure to serve your automotive needs. Best Regards, Garry Redig, General Manager.
Wonderful Experience with purchasing!
by chella2 on 04/20/2015We went to visit Ron Palmer at Fields Cadillac by the outlet mall to see what we could find, and although they didn't have something that matched our needs at this particular store, they were able to find us the perfect fit within the… Fields used inventory! They had it delivered to the store and we were on our way the next day! The experience that we had at this store was incredible! Our sales person was John Cummins, and he took great care of us, plus whenever you buy from Fields, you become a part of the "Fields Family," and not just the car we just bought from them, but our other car as well! That means that we can stop by the "Pit Stop" any time for them to top off our fluids, re-fill the air in our tires with nitrogen, get a car wash, and grab breakfast or lunch while you wait - all complementary! This totally blew my mind, so in case you're in the market for a car, I wanted to share our experience!Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Garry Redig, General Manager.
Alarm checked
by pudgo on 10/03/2014The service department is top notch. Every time I needed my vehicle repaired the service department had me explain the trouble to the person who was working on it So it was repaired without a hitch. Excellent dealership for sales and… service.That's fantastic and it's the kind of experience we strive for every day. I will make sure to pass along the kudos to our team, pudgo. Thank you for your pleasant remarks and for your continued business. Warmest Regards, Garry Redig, General Manager.
Roadside Service
by GrandmaBarbie on 09/13/2014Completely satisfied in every way.That's wonderful to hear! We strive to give all of our customers in both sales and service that type of "wow" factor. If there is anything else we may do to better serve you, please let me know. Sincerely, Garry Redig, General Manager.
Very satisfied
by Dimplesinstaug on 04/10/2014updated 06/07/2025We will continue to take our 2013 SRX back to Fields for service.Thank you very much! We appreciate your kind words and your business. If there is anything else we may do to better serve you, please let me know. Sincerely, Rocky Elli, General Manager.
Thanks for the service
by ajw43 on 02/26/2014updated 06/07/2025I took my car in for a checkup and they took care of my car in a fast, friendly, professional way. Very pleased with the service I received.We are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. Best Regards, Rocky Elli, General Manager.
Fantastic dealship
by KenEchols on 04/25/2014updated 06/07/2025The dealership always keeps the individual in mind.We are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. Best Regards, Rocky Elli, General Manager.
Very happy customer
by Customer63 on 03/01/2014updated 06/07/2025The best service experience of my life the quality of customer care at the Fields store was amazing new customer lounge with cooked to order breakfast and lunch....free, car washed and returned to me in perfect condition in a very short… period of time. I recommend the Feilds experience to all.Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Rocky Elli, General Manager.
Sherrie C., should be duplicated
by pbarnes803 on 02/12/2014updated 06/07/2025Frank, In service, was informative and explained all the required repairs done in a very understandable wayThank you for the great review! We appreciate you noticing Frank's hard work and dedication to our customers. Please let me know how I may elevate your ownership in the future. Best Regards, Rocky Elli, General Manager.
Cadillac Escalade
Cadillac XT5
Cadillac XT6
I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Fields Cadillac St. Augustine. Fields Matters Because You Matter. Kind Regards, George Clark, General Manager
by gabmft on 03/29/2017