Customer Reviews of Mercedes-Benz of Sarasota
Review type:
Amazing sales staff
Amazing sales staff
by Fournier on 05/30/2025I recently purchased a used vehicle from Mercedes of Sarasota. Let me start by saying that this isn't somewhere that I would normally be looking for a vehicle. Most vehicles there are way above my price point. They just happened to get a… trade-in vehicle that met our needs and our price range. From the moment my wife and I walked in, we never felt out of place. We were greeted with smiles all around. CJ, our salesperson, was fantastic. He was thoughtful and had a good sense of humor, and answered all our questions. Long story short, we purchased the used vehicle (not a Mercedes), and shortly after, we started to notice something wasn't right with the transmission. We brought the vehicle back for an inspection, and that's where they really shined for us. From the sales manager, (I don't remember his name unfortunately) to the service manager Vincent, all the way to the wonderful ladies who set us up with a rental vehicle treated us with respect and kindness. I know this vehicle isn't even on their radar, compared to what they sell on a daily basis there, but you wouldn't know it by the way they responded to my issue. They partnered with GM to have a more in-depth look into the vehicle and found that it needed a new transmission. Not only did they take care of the whole thing, but they moved us into one of their own vehicles that was easily double the price of the vehicle I had purchased from them for the duration of the repairs. If this is the kind of service they provide for a used vehicle that probably ended up costing them money to sell after its all said and done, I can only imagine the service you'd get buying one of the actual vehicles with their name on it. I definitely recommend this dealership, I also recommend you ask for CJ. He was great. Sorry for the long review. It just needed to be said! 😁Service
by UnhappySRQ on 05/22/2025Went for for b maintenance and came out with warning "ABS". Which is a chance of locking up while driving and cruise control not working. Besides an added issue with gasket for oil pumpTire replacement
by Sbmoore on 05/10/2025Seen by Service Manager quickly and then seated in Customer Service Waiting RoomWe are pleased to hear you had such a positive experience with us, Sbmoore! Don't hesitate to call us if you ever need anything. Be safe on the road!
Crushed It!
by Dave on 04/23/2025First experience to get an oil/filter change with the service team. It was terrific! Lawrence made the trip worthwhile as he went the extra mile to ensure my vehicle was in tip top shape! Add to that, Val, service technician, did a… great job checking everything over. Saw that front and rear brakes/calipers were in need of replacing as well as uncovering slight leakage from the transmission pan gasket 😱. In the end he did all of the work and I couldn’t be happier with the result 👍Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service - Donna
by Julian24 on 08/14/2024Donna went above and beyond helping me with a situation that I had with my new Mercedes that wasn't even purchased at her dealership. Tremendous person to work with and highly recommend!Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Sarasota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
GLC 300 Service
by JosephZ on 07/15/2024Always a please to have my Mercedes serviced at Sarasota Mercedes. Randi Doyle my service rep makes the process quick and easy.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
mercedes-Benz 350 GLE
by HeleneY on 06/21/2024Dominic at Sarasota Mercedes took care of all my needs and questions on my new 350 GLE.We are pleased to hear you had such a positive experience with us, Heleney! If you ever need help, just give us a call. Happy motoring!
Sales team
by Mercedes fan on 06/10/2024Have been a customer of Mercedes since 1983 when I bought our first SL. I then moved onto the S sedan. Two years ago I went to Porsche. As much as I enjoyed the vehicle, I returned to Mercedes. Sarasota Mercedes is one of the best… dealerships I have had the pleasure of dealing with.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Jim Nolan on 05/30/2024I recently purchased a car at Mercedes of Sarasota with Blake Jones. He is a wonderful guy and a true professional. I probably bought the oldest and cheapest car they sold that day but was still treated with dignity.Hi Jim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Boosted quoted price
by Zork on 05/02/2024Service manager said my Mercedes diesel takes Mobile 1 full synthetic. Wrong! Then tried to charge me $300 for an oil change that was previously quoted at $260. Mercedes seems to have some confusion over diesel oil rating. One Mercedes… online technician had never heard of ACEA E9 or API CK-4 ratings for diesel oil. That's downright frightening. Even my owners manual doesn't define the needed oil.Hi Zork, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Mr Bruce Blackmore
by BCBlack on 04/19/2024Purchased a new GLC 300. WOW! Very Very happy! Am still learning all the fun bells and whistles about the car! Salesman Noah was great. Very helpful and very knowledgeable. Took the time to teach us everything!!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding buying experience!
by FrugalFrank on 04/18/2024I purchased my new Mercedes Benz E-350 at Mercedes Benz of Sarasota. I chose this dealership because they had excellent reviews, even though it wasn't the closest Mercedes dealer to my home and I wasn't disappointed.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Minimal Games & Hidden Fees
by SRQ_Driver on 04/05/2024Purchase of a used car was straight forward, low stress, and had minimal 'surprise' extra fees that are 'required' to buy the car. We all know there will be required fees/charges over the advertised price that are unavoidable if you want… to buy the car. My experience was about $1600 - dealer fee and registration. We all know it does not cost $1600 to electronically register a car, lol. But it is what it is and I feel the final price was a fair price for the car.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My BMW experience at Mercedes Benz of Sarasota
by Tom Farrell on 03/26/2024I came to the dealership to look at a 2016 BMW . I was met by Jeanine Diehl. She was a pleasure to deal with. I will call on her again when I am looking for a convertible next time.Hi Tom, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Sarasota! Feel free to stop by if you ever need any more help.
Buying out of state
by Mitchell on 03/17/2024Blake made my experience buying out of state very easy and was honest about the whole process. I appreciate youHi Mitchell, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. If you ever need help, just give us a call. Happy motoring!
Good deals
by gtc2230 on 03/14/2024Straight forward deals. Saved me 5k that I was unaware of.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
MD
by Roger Stew on 02/09/2024My salesman, Bill, Zimmerman, made buying a car a truly Concierge experience. In addition to an excellent price, he made the process as pleasurable as possible. We came from three hours away, and he accommodated us by finding us a hotel to… stay overnight and recommended an excellent restaurant for dinner, in addition, he subsequently followed up and met all of our needsHi Roger, we are so happy to read such a great review about Mercedes-Benz of Sarasota! Until the next time we meet, take care!
Great dealership
by KColeman on 02/07/2024I rated a 4 because I had an appt to test drive a car and the salesman who had been communicating with me, had a repeat customer walk in, so he handed me off to another salesman. I’m glad he did though because Steven was friendly, witty,… and extremely aware that this was a major purchase for me; my first new car in 20 years. Just a nice, trustworthy person.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Feel free to stop by if you ever need any more help.
2017 GLA 250
by Maneiro on 02/03/2024Service B on a prepaid maintenance plan, love my Mercedes GLA 250, unfortunately the last few visits they always say they don’t have any loaners available for months. This was my last service on my second prepaid pkg not worth it as I can… get my car serviced at Tom Joyce out in PC affordable, professional, and reliable services.Thank you, Maneiro, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (941) 275-1293 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Sales extroadinaire
by Mitchamatic on 02/01/2024Splendid serviceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The service department is great.
by Ron on 01/17/2024On time and fair price for Mercedes work done to my car. Very comfortable with this service dept. and especially with Megan who handled our service project.Hi Ron, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (941) 275-1293 at your earliest convenience to discuss how we can turn this experience into a positive one.
by Nora Sutter on 05/23/2025