Mercedes-Benz of Sarasota
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Boosted quoted price
Written byon 05/02/2024
Service manager said my Mercedes diesel takes Mobile 1 full synthetic. Wrong! Then tried to charge me $300 for an oil change that was previously quoted at $260. Mercedes seems to have some confusion over diesel oil rating. One Mercedes online technician had never heard of ACEA E9 or API CK-4 ratings for diesel oil. That's downright frightening. Even my owners manual doesn't define the needed oil.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Chole Yates on 05/04/2024
Dealer Response
Hi Zork, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
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