Mercedes-Benz of Sarasota

I recently purchased a used vehicle from Mercedes of Sarasota. Let me start by saying that this isn't somewhere that I would normally be looking for a vehicle. Most vehicles there are way above my price point. They just happened to get a trade-in vehicle that met our needs and our price range. From the moment my wife and I walked in, we never felt out of place. We were greeted with smiles all around. CJ, our salesperson, was fantastic. He was thoughtful and had a good sense of humor, and answered all our questions. Long story short, we purchased the used vehicle (not a Mercedes), and shortly after, we started to notice something wasn't right with the transmission. We brought the vehicle back for an inspection, and that's where they really shined for us. From the sales manager, (I don't remember his name unfortunately) to the service manager Vincent, all the way to the wonderful ladies who set us up with a rental vehicle treated us with respect and kindness. I know this vehicle isn't even on their radar, compared to what they sell on a daily basis there, but you wouldn't know it by the way they responded to my issue. They partnered with GM to have a more in-depth look into the vehicle and found that it needed a new transmission. Not only did they take care of the whole thing, but they moved us into one of their own vehicles that was easily double the price of the vehicle I had purchased from them for the duration of the repairs. If this is the kind of service they provide for a used vehicle that probably ended up costing them money to sell after its all said and done, I can only imagine the service you'd get buying one of the actual vehicles with their name on it. I definitely recommend this dealership, I also recommend you ask for CJ. He was great. Sorry for the long review. It just needed to be said! 😁