Phil Smith Acura
Customer Reviews of Phil Smith Acura
Review type:
BEYOND OUTSTANDING BUSINESS !!!!!
Even amongst the Coronavirus each worker was amazing!
by Connor on 03/25/2020I was taken care of right from the beginning - spoke to Dennis over the phone even prior to getting to the dealership, Dennis and Colin are great people and provided me w the best service I’d ever received. Still very very happy about my… visit and purchase.Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
good
by John on 03/18/2020Very smooth. No issuesWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great buying experience.
by JeffM7 on 03/18/2020Great experience. Spencer was salesperson and was very informative - but not pushy - which I really would have disliked. Phil the Sales Manager checked in regularly to make sure we were having a good experience and Sam our finance manager… was efficient and helpful getting us in and out.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
This place takes care of loyal cutomers
by Daniel on 03/11/2020I enjoyed the feeling of everyone trying to help with the process from start to finish. Also the new look of the building is a vast improvement.Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Phil Smith Acura is the very best around!
by Michael on 02/20/2020Andrew was a pleasure to work with. Overall a great experience buying a new car.Michael, we loved reading this review! Happy customers are our aim, and it appears Andrew really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great value combined with great service.
by Charles on 02/18/2020Made me feel that the dealership was interested in keeping me as a repeat customerThank you so much for your feedback as well as your loyalty, Charles. We appreciate building long term customer relationships and we truly value your business. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Phil Smith Acura...my go to dealership 10+++
by Maureen on 02/16/2020Ufredo was very helpful, knowledgable & courteousThanks for your outstanding review, Maureen! I'm very happy to hear that Ufredo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Phil smith Acura
by Vandana on 02/16/2020Very helpful friendlyThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Excellent service at Phil Smith Acura!
by Stephanie on 02/14/2020Anthony! He treated me like a VIP and delivered the gold-standard in customer service. My car was treated with care and excellent service. I loved the fact they my car was hand-washed after the service.Stephanie, we are glad to hear you enjoyed your recent visit to our service department. At Phil Smith Acura we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Let us know if there is anything else that we can assist you with. Regards, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Yes
by Janetta on 02/11/2020updated 02/18/2020Good, professional and Knowledgeable person. Very pleased with costumer service.Janetta, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great service department!
by Ellen on 02/08/2020Knowledge, personable service advisor.Ellen, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Phil Smith Acura. If there is anything more that we can do, please come back and see us again. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Awesome customer service!
by Courtney on 02/07/2020Everyone at the dealership was so friendly, helpful and professional. The deal was awesome and the vehicle was better than advertised.Thank you for leaving us this great review, Courtney! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Service excellence beyond expectations
by Fred on 02/06/2020Attention given promptly. Understood my car problem, a mechanic drove the car with me to hear the problem. Parts ordered under warranty. Later learned that the problem were the tires that the car had when I bought the there and they… replaced them at no cost to me. Excellent experience.Fred, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Good price, not so good of a transaction experience
by Kevin on 02/06/2020Robert Black (internet sales) was excellent about communicating online and very personable when I finally met him in person. I also felt like I got a very fair price on the vehicle I purchased through him. That said, the vehicle I… purchased badly needed an alignment, but this was difficult to tell as the test drive route does not allow for speeds above 35mph. So I did not discover this problem until I took it on the interstate to drive home to my city. Also, the headlights were slightly fogged over, which didn't show in the pictures online. For these 2 problems, I paid others to correct the issue... but really, when buying an Acura from an Acura dealer, it should be in a condition that doesn't require immediate service from others. Lastly, despite having agreed on price, terms (I had my own financing already) and providing all necessary documents 24 hours in advance, it still took about 1.5-2 hours to complete the transaction. As they had everything 24 hours in advance, the paperwork could have been prepared and ready to go... but instead we were treated to the usual hours-long wait, followed by 10 minutes of signatures and explanation. Still, overall it was a good deal, price-wise... and the internet sales person in particular was responsive from afar, and genuinely enjoyable in person. It's a good dealership to get a good price, especially when dealing online, but it seems to me they need to work to refine their customer experience a little more.Kevin, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Amazing experience
by Ary on 02/05/2020The sales specialist Brandon Moras was awesome during the whole buying process. First time that I buy a car with a totally clear negotiation since the beginning.Thank you for your great review, Ary! We're glad to have Brandon on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Great experience
by Bonnie on 02/02/2020Andrew was a pleasure to work with to make the deal happen. He was honest, straightforward, and an absolute joy to deal with in comparison to every other car salesman we have encountered in the past. I would recommend him specifically to… anyone in the market for a new car.Thank you for your great review, Bonnie! We're glad to have Andrew on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Exceptional Service
by Michael on 02/01/2020Ivan and Vincente provided exceptional service that exceeded my expectations.Thank you so much for the nice review, Michael! We really appreciate this feedback and I'll be certain to share your compliments with Ivan, Vincente, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Best Vehicle Purchase I have ever had
by Joseph on 01/26/2020Brandon saved the day! He was honest personable and trustworthy. I almost didn't go look at the car because of miss information by someone else concerning the 2013 RDX.. Brandon came to the rescue and I can't say enough about his customer… service and our email communication. He promptly answered any question I had. No avoiding any concerns or issues both phone & email. - - He made me feel that he was in my court working for my benefit. If it wasn't for Brandon, I would never have looked at the vehicle or purchased.. Armando-Pre Owned Director, also projected the positive polite pleasant ethics. Vicente, Finance Director was efficient and detailed as I am very detailed and every one that I worked with; respected that and provided courtesy and respected my detailed orientation etc., as I did his. Anthony in the Service area, I have spoke with him twice now as a Key Fob was missing when car was delivered. He and Brandon share the same customer service/trustworthy and which encourages me want to drive to your dealer for future maintenance service. Which I am soon, as I am purchasing Fog Lights to be installed in addition, needing to purchase a new key fob since there was only one.. I Believe it's better to be safe than only having one Fob. Respectfully and appreciatively Great Experience Thank you! P.S. the Neighbor that drove me 22 miles to pick up the car stayed at dealership until Vicente-Finance Director - was ready for me; My Neighbor's comment to me later he was very impressed by Brandon and the people he saw that I was working with. This was the Best vehicle buying experience I have had and I am 67.Thank you for your great review, Joseph! We're glad to have Brandon on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Amazing Crew
by ZachMaisner on 01/26/2020Service is incredible. Everyone is on their game!Zach, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Tony Punzi - Fantastic Sales-Acura Expert
by Barbara on 01/19/2020Tony Punzi was the consummate professional. He was engaging, knowledgeable & was awesome explaining everything about the car & all it’s features! I am loving my Acura & am going to recommend everyone interested in an ACURA to ask for… Tony!!!! Much appreciation & a Huge thank you Tony! Barbara A.👌👌👌👌👌👌👌👌👌👌Hello Barbara, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Tony was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best regards, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
2019 ACURA RDX
by Tracy on 01/14/2020Very pleasant and always does a good job.Tracy, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Charlie Myers General Manager charliem@philsmithacura.com (954) 785-7100
Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Michael! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jason Graciano General Manager JasonG@Philsmithacura.com
by Phil Smith Acura on 10/20/2023