Phil Smith Acura

Robert Black (internet sales) was excellent about communicating online and very personable when I finally met him in person. I also felt like I got a very fair price on the vehicle I purchased through him. That said, the vehicle I purchased badly needed an alignment, but this was difficult to tell as the test drive route does not allow for speeds above 35mph. So I did not discover this problem until I took it on the interstate to drive home to my city. Also, the headlights were slightly fogged over, which didn't show in the pictures online. For these 2 problems, I paid others to correct the issue... but really, when buying an Acura from an Acura dealer, it should be in a condition that doesn't require immediate service from others. Lastly, despite having agreed on price, terms (I had my own financing already) and providing all necessary documents 24 hours in advance, it still took about 1.5-2 hours to complete the transaction. As they had everything 24 hours in advance, the paperwork could have been prepared and ready to go... but instead we were treated to the usual hours-long wait, followed by 10 minutes of signatures and explanation. Still, overall it was a good deal, price-wise... and the internet sales person in particular was responsive from afar, and genuinely enjoyable in person. It's a good dealership to get a good price, especially when dealing online, but it seems to me they need to work to refine their customer experience a little more.