Customer Reviews of Mercedes-Benz of Pompano
Review type:
Car purchase
Always a good experience!
by Leon Araujo on 09/25/2023The service provided was the replacement of my car's battery, they were very kind during the whole process. I always recomend them and also take some time to leave a review to them!Hi Leon, we are pleased to hear you had such a positive experience with us, Leon Araujo! If you ever need help, just give us a call. Happy motoring!
THE LOWEST SERVICE I HAVE EVER HAD IN 20 YEARS
by Michael L on 08/30/2023I am shocked how low Mercedes Benz went in their service and personnel quality. The service advisers are tuned up just on one thing - just how to rip you off and have NO professional knowledge whatsoever. I brought my CL55 to Pompano… Mercedes Benz dealership with suspension problem, though I have installed four new shock struts a few month ago, the problem was with a suspension line. The service adviser Bradley Markoff kept my car for a week did not give me a call even once, I was communicating with his answering machine, though he never called me back. He did not even once send me the estimate to my email, though I asked him many times, because the links he was sending to my phone did not open, and if they opened once then they would expire and disappear and you would not be able to refer to those numbers in the links with the estimates. This is some kind of mechanism, which is set up to create all possible conditions to rip you off. Bradley Markoff was communicating with me by test messages only, he could not explain the right solution to my car's problems. When I agreed to do the repairs he immediately increased the estimate price by $500 and when I wanted to refer to the numbers in the estimate, the link with the estimate had already expired and would not open, so I could not show him that the estimate was a different number. When I agreed to pay $7544 for the repairs he texted me that I have to pay in advance and that he would give me bank transfer instructions, this is unheard of for any dealership to force a client to pay for repairs in advance and through a BANK TRANSFER, not even a credit card?!. This is unbelievable. I could not take this kind of humiliation and ethical insult, so I refused to do any repairs and picked up my car. I told him that I would contact his manager and file a complaint, his response was that the service director Joe Viola advised him on every single step he made in my case. He gave me back my car dirty inside and out, with irrecoverably damaged battery, though I drove the car to the POMPANO MB dealership with a newly installed battery. I will never ever, ever buy or go to any Auto Nation Mercedes Benz dealership again.This is a monkey-business what they do. This company is going down, falling as a rock with regards to the service quality and the personnel which works there. These people have no moral, no professional ethics, no knowledge of the subject, no proper training, all they think of is how to swindle, dupe and rip you off. SHAME ON YOU AUTO NATION AND MERCEDES BENZ!!!Hello Michael, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Excellent Service
by Unknown on 08/30/2023Everything was done on time and help was given on my new cars multitude of new switches to me. Would highly recommendHello, we're happy to hear you had such a positive experience with our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by GRitchie on 08/24/2023Pleased with the service at MB Pompano. They do the work when it’s booked, provide updates as they go and finished the work quickly. Much better than some other MV dealerships I used to take my car too.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great for Service
by Shellee on 08/23/2023Ilija is a great service advisor and always updates and helps me.Hi, we appreciate you taking the time to leave us a response, Shellee! If you need more help, our team is available to talk -- safe travels!
Doctor
by Dr Stanley on 08/01/2023I have had two appointments to file remove rim’s scratches And lost several hours from 8 am to 4 pm On August 8th 2023 And it was not doneHi Stanley, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Efficiency at It’s best
by Netballlover on 07/25/2023I was in and out in very short time. I got ther a little earlier than my appointment time, they were courteous enough to take my, I choose to wait on my vehicle and I was happy to leave within the estimated time they gave me. The costumer… service is always excellent.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Armando Ramos— Fantastic Service
by Joe Ansell on 07/14/2023Armando Ramos at Pompano Mercedes Benz service has consistently provided me with incredible customer service. He responds quickly to questions and provides constant, thorough updates on status and pricing. I live in Fort Lauderale, FL,… but I travel to Pompano because he is so helpful.Hi Joe, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Annual Maintenance
by User john on 07/10/2023Great Was walked thru entire processHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I drive past a closer Mercedes dealer to go to Mercedes of Pompano Beach!
by jlaing123 on 06/23/2023There is a Mercedes dealership that is 20 minutes closer to my house that I've been to many times and always had a bad experience. I now drive to Mercedes of Pompano where I get to work with Haden Smith, who is always amazing. He is… quick, polite, professional, and he gets done what he says he will get done, on time, every time. Mercedes of pompano and Haden Smith are now my go-to dealership and service advisor for anything I need.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by jojofitnesss on 06/15/2023Armando Ramos was the service rep assigned to me when I called to have our Mercedes serviced.. From the time I dropped it off with him, he was a gentleman , very nice, well spoken and very knowledgeable of what needed to be done.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Anya
by Nancyar on 05/24/2023Very courteous & efficientHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mary Johnson
by Mary Johnson on 05/07/2023Harold and Shawn were great. Harold was great about helping me resolve any issues quickly. Thank youHi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by Rashid7 on 05/05/2023It was done in timely mannerHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
No Hassle Service
by C McDonald on 05/04/2023Anya was my rep who guided me through the service process, and she was friendly, kind, informative and helpful. Upon completion of process, which was 30 mins quicker than expected, she returned my car clean and shiny! When I inquired… whether the mats in the car were washed (I had company for the weekend who hadn’t seen my car) she explained that it was not part of the routine. But then she said “hold on for a few minutes”, I’ll be right back. When she returned, SHE had cleaned the mats with a blower! Felt really grateful for Mercedes Employee, who went the “extra mile” literally, and left the dealership, so happy and pleased with my spotless car and a big smile on my face! Thank You Pompano Mercedes for the good experience and taking great care of you customers!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Buying process
by Angelica on 04/25/2023Great experience , best sales personal and fianancial assistance through all the steps couldn’t go wrong with Mercedes Benz of pompanoHi Angelica, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
16 dodge durango
by Skyhity on 04/19/2023Amazing experience through and through. Sales rep Joe was incredible to work with. Straight forward. To the point. And also fun to chat with while we waited for things to go through. All and all very happy with my experience here.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Terrible service
by Sampson on 04/03/2023The service advisors at this dealership are terrible. They are lazy, egotistical, and arrogant. They are stealing their paychecks from the dealership. They don’t want to help and are extremely rude. Every time I go there I tell myself to… never go back. This time I will never go back. They walk around as if they busy and avoid you at all cost. I’m honestly over it.Hi Sampson, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Manger
by kemanci on 03/27/2023Its very frendlyHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
GLS450 purchase
by Advisor519 on 03/25/2023Walked in, saw liked, purchased. and was home w/in 1 hour and a 1/2.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Outstanding
by No chance on 03/24/2023Outstanding service from the initial phone to bring the car in, to the loaner and getting the car back on timely basisHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/24/2024