Rick Case Hyundai
Customer Reviews of Rick Case Hyundai
Review type:
Always excellent
by Nick on 04/16/2025
Excelente atención de Michael y Nick. Todo fluyó muy bien. Gracias por toda su atención
913 reviews
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Conspire to change agreed purchase within sales mgr and financial mgr
by Donald Espitia on 05/02/2025On Saturday, April 26th, 2025 at approximately 6pm, we had came to an agreement on a vehicle that the MSRP purchase was $54K, however, with the Rick Case incentives added brought the cost up to $57K. I had a trade-in, which was a 2021 Ford… F-150 Limited Powerboost 4X4 and had been appraised for $44K. Nevertheless, I agreed on the purchase, since they were offering a rebate of $13,500 to the (2) year lease of 12K miles per year. I was quickly brought to the Finance Manager and was introduced to Mohamed E. Chtaili and begun the process of initializing and signing documents. I was then proceeded to receive the documents on a flash drive, so I wasn't able to see the paperwork completely, since we were in a rush. He wanted to go home to watch his son play soccer. At any rate, I looked at the paperwork a day later and was to my surprise to find that the contracted agreed amount was not $57K but $62,600.96 It is only a (2) year lease/12K miles per year. However, in addition, there were charges that I was not expected to pay and I called to complain and have them removed, I was told that I needed them and was not given an option to receive my funds returned. - Appearance Protection - $1,495 - Road Hazard - $1,027 - Etch - $799 - Gap Plus - which was not identified but is charged in the contract but disclosed as something else, which I did not want. I reached out to Hyundai and Rick Case Management, however, I was only given instructions that the dealership I had purchased the vehicle would be able to assist. However, I explained that I was being a victim of switch and bait of the agreed price and that the OPTIONAL INSURANCE AND OTHER PRODUCTS were not going to be rescinded. I have felt that I had been bullied and taken advantage of and this had begun from the manager Donovan Jaehrling and then the process was then conspired with the Financial Manager, Mohamed E. Chtaili.Always excellent
by Nick on 04/16/2025Excelente atención de Michael y Nick. Todo fluyó muy bien. Gracias por toda su atenciónGood experience
by Dale Noll on 04/08/2025updated 04/14/2025Michael Bryan was very helpful and worked hard to get an appropriate deal.Customer focus
by Roy on 04/09/2025We have gone to 3 dealers to find a car under our budget and one that we like and they were able to provide everything needed , willing to work with us . Great customer focus 👌Impressive
by Jacque on 04/09/2025My whole experience right from start to finish was pleasantly incredible, From the sales person who introduced us to our brand New Hyundai Tucson up to the finance manager, The whole experience was terrific.Great service
by Steven Schepici on 04/01/2025updated 04/09/2025Tom was great. He was right on time with getting my car doneI was very pleased with Abdel
by Sl on 04/08/2025My salesman worked really hard to get me in the car I wanted.Great salesperson.
by Manny on 04/02/2025Stefano was a knowledgeable and helpful salesperson.Very good service, great sellers and quality products.
by Oleksandr on 04/03/2025It was a great experience purchasing a new car. The Hyundai dealership was excellent, and the salesperson, Mykyta, was a true professional who knows his job well. The entire dealership team consists of real professionals. I am very… satisfied and happy that everything went smoothly, and I now have my new car. I highly recommend this Hyundai dealership. Ask for Mykyta, and you will see what true expertise looks like.Just took forever -
by JLS on 03/25/2025updated 04/01/2025The sales team was very nice, but it took us over six hours to buy our new car. (It could have been because it was a Sunday.)Don’t Have a Catchy Title
by JSM on 03/31/2025Purchased my 2nd Tucson from Rick Case last weekend. Overall a good experience and their customer service is great!Best Experience!!
by Dan K on 03/31/2025Rick Case Hyundai is AMAZING!! First class treatment and made the entire process very easy. Thank you Rick Case Hyundai!!Best new car purchase experience ever
by Mike F on 03/31/2025Bob and Faris made it super easy to make this purchase. Smooth process and no hassle negotiations. Rick Case also doubles Hyundai's warranty so I now have 200k miles of worry free driving... Thanks againBEST car buying experience
by Michael R on 03/24/2025updated 03/31/2025Féris (sales mgr) and Mykata (salesman) and Claude (finance mgr) made buying our 2025 Santa Fe Calligraphy the best car buying experience. they got us the exact car with the exact options we wanted and we were in and out of Rick case in a… little over two hours. Their attention to listening to what we wanted and working with us on a very fair price really impressed us. Mykata took the time to show us all the bells and whistles and has checked in with us twice to make sure we are enjoying the Santa Fe.Unbelievable to missed
by Roquette 345 Richard on 03/30/2025Rick case dealership on 441 is the best. We have been dealing with them for over 10years and the results is always the best . The entire staff is very courteous and helpful. Always willing to help. Even the Service department is wonderful.… I will always recommend this store..Best experience
by Cassie on 03/18/2025updated 03/27/2025I’m happy that I found someone who was patient and understanding. Finding a car with set features that physically look pleasing is hard and I’m happy I walked out with the car of my dreamAwesome
by Candyman on 03/17/2025updated 03/27/2025Very attentiveExcellent
by Suzy on 03/17/2025updated 03/27/2025This dealer will get you whatever car you desire.Amazing
by monique andrews on 03/26/2025I went in for an oil change and came out with a new car with zero down. This has been my best experience at Rick CaseGood experience
by Aldo on 03/25/2025Steffano was thorough and pleasant to deal with.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Elantra
Hyundai Palisade
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About our dealership
Rick Case Hyundai Ft Lauderdale has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off Sunrise Boulevard, along State Road 7, minutes away from any location in Broward County. Don't wait! Find your new Hyundai at our dealership today!
What sets us apart
Rick Case Hyundai Ft Lauderdale is proud to participate in charity events year-round, including The Broward Heart Walk, the Drive for Supplies Back to School Event, and Bikes for Kids.
With Rick Case Hyundai Rewards, you can save hundreds, even thousands, on future purchases and expenses. Plus, get free car washes anytime and discount gas from our Honda store.
Early Lease Return or Exchange Program - no matter how much you owe, even if over mileage.
Double the nationwide factory warranty to 20 years / 200,000 miles on all new Hyundai vehicles. 10 year / 24-hour nationwide roadside assistance on all used vehicles.
Our guaranteed lowest price or your money back. If you are not completely satisfied, return the vehicle within 3 days or 300 miles (whichever comes first).
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Shuttle Service
- Complimentary Car Wash
- Television
Languages Spoken (1)
- Spanish