Rick Case Hyundai

On Saturday, April 26th, 2025 at approximately 6pm, we had came to an agreement on a vehicle that the MSRP purchase was $54K, however, with the Rick Case incentives added brought the cost up to $57K. I had a trade-in, which was a 2021 Ford F-150 Limited Powerboost 4X4 and had been appraised for $44K. Nevertheless, I agreed on the purchase, since they were offering a rebate of $13,500 to the (2) year lease of 12K miles per year. I was quickly brought to the Finance Manager and was introduced to Mohamed E. Chtaili and begun the process of initializing and signing documents. I was then proceeded to receive the documents on a flash drive, so I wasn't able to see the paperwork completely, since we were in a rush. He wanted to go home to watch his son play soccer. At any rate, I looked at the paperwork a day later and was to my surprise to find that the contracted agreed amount was not $57K but $62,600.96 It is only a (2) year lease/12K miles per year. However, in addition, there were charges that I was not expected to pay and I called to complain and have them removed, I was told that I needed them and was not given an option to receive my funds returned. - Appearance Protection - $1,495 - Road Hazard - $1,027 - Etch - $799 - Gap Plus - which was not identified but is charged in the contract but disclosed as something else, which I did not want. I reached out to Hyundai and Rick Case Management, however, I was only given instructions that the dealership I had purchased the vehicle would be able to assist. However, I explained that I was being a victim of switch and bait of the agreed price and that the OPTIONAL INSURANCE AND OTHER PRODUCTS were not going to be rescinded. I have felt that I had been bullied and taken advantage of and this had begun from the manager Donovan Jaehrling and then the process was then conspired with the Financial Manager, Mohamed E. Chtaili.