Customer Reviews of AutoNation Toyota Pinellas Park
Review type:
Thaddeus is the man
Tire Repair
by TimShiver on 07/31/2023That service was quick and very polite.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by James T on 07/31/2023Thank you Kyle Baker for servicing my new Camry! Kyle was very helpful and informative throughout the whole process.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience - Highly recommend!
by Marisa M. on 07/31/2023I was in a hurry to purchase a safe, dependable used vehicle for a 2000 mile trip. I reached out to via email to Toyota Automation in Pinellas Park and quickly heard back from Janetta Green in sales. She listened to my list of must-haves,… got back to me within minutes with links to 4 vehicles on the lot that met what I was looking for. I went to dealership that night and she made sure I could see the vehicles I was interested in even though they were relatively new to her lot. I was able to sign most of the paperwork that evening, they completed the rest of their servicing and detailing of the vehicle and I was able to pick up my "new" used car within 72 hours of visiting the lot. Just got back from my FL to VA round trip and I couldn't be happier with my purchase!!!Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
The place to go
by Bridget on 07/29/2023Real nice selection and a good trade in value for me. Call Robin in used cars.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Sally Smith
by Don’t know on 07/27/2023No, I did not forget this! Having been a customer of Toyota Autonation for 15+ years, I have always been extremely satisfied. This time, however, was a total disaster. After picking up repaired vehicle, my son put $69 worth of gas in car… which ended up on the gas station pavement. The car then had to be towed back to you where it was found that an O ring had not been tightened. Consequently, my son lost a week’s worth of work. He had to take my RAV4 to Georgia so he could get back to work. Mercedes was repaired and returned to me on Monday. My son must make the trip back here this weekend to return RAV4 and pick up Mercedes. A real inconvenience to both of us.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (727) 231-1423. We would appreciate the chance to turn your experience around.
Worst Experience
by Misty on 07/26/2023By far, the most terrible and chaotic car buying experience I have ever had! I came in on July 1st with my own financing only to be asked over 8 times to allow them to find me financing - quite harassing, in my opinion. Arrived at 7:30am… and didn’t leave until 1:00pm. In this time, I had 3 different salesmen, all with different offers for the same pre-owned vehicle. Ultimately, salesmen #3 Uesli Agastra, provided me an offer, in which I signed, only to be asked by salesmen #2 John Martz “Do you not remember signing my offer?” - zero communication between the harassing salesmen. I asked to speak to their manager, whom did actually make a clear understanding of the confusion which was solely based on the MSRP, which was never told to me. It was my first time hearing that amount. Shocking! Unprofessional environment, outside of the complete disrespect by staff. Extremely exhausting 5 1/2 hours. I finally get into my “new” car to drive off and they said I need to have my insurance updated to show the vehicle I just purchased. I had 5 1/2 hours to update this but they wait until I’m getting INTO my car to advise of this. After all of this, I later drive the car to dinner only to have the check engine light come on. To make a long dreadful story short, I am without a loaner car and I have zero support from this dealership. Toyota claimed this is a recall from Hyunda and advised me to bring my “new” car there. I called Hyundai to schedule the appointment and they said that Toyota was incorrect - no recalls on my VIN. I called Toyota back and they changed their story and said it’s only under Hyundai warranty, and Toyota won’t fix it. So I’m here with a car that has a bad Catalytic Converter and no one at Toyota is harassing me to help me figure this issue out. My appointment is near the end of this month. They left me high and dry. Nine days later - they still have not sent the EMAIL containing my draft for financing and I have a car that literally drinks a full tank of gasoline faster than I can drink a 20oz bottle of water in the Florida heat and humidity. Never again!!!Hi Misty, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Cgarena on 07/26/2023I had an appointment for 11am when got there they did not me on the list. After they called 5 times to verify.Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (727) 231-1423.
Christine in Service
by William on 07/25/2023My experience at Autonation today exceeded all expectations. I was treated like a VIP and they took care of all of my service issues.Hi William, we are so pleased you enjoyed your visit to AutoNation Toyota Pinellas Park! If you ever need help, just give us a call. Happy motoring!
Great service
by Lorraine on 07/25/2023Toyota in Pinellas Park did a great job servicing my car for its 24 month maintenance appointment. The courtesy car dropped me off and picked me up when the car was done in a reasonable amount of time. The staff is courteous and friendly. I… will bring my car back there againHi Lorraine, we're glad you had such a wonderful experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Graciela Sullivan
by Valeria on 07/22/2023Tuvimos la experiencia más cómoda y satisfactoria con nuestra primera compra de un Toyota nuevo y todo gracias a Graciela SullivanHola Valeria, gracias por tu reseña positiva. Estamos felices de haber sido de servicio para usted. Conduce con cuidado y nos vemos en la carretera.
Service
by Terry4648 on 07/21/2023Staff are very nice and knowledgeable if you have a question regarding you vehicleHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and Professional
by TD on 07/19/2023I had a scheduled visit last Saturday to have back tail-light installed on my new RAV4. Arrived few minutes before appt and greeted promptly (at 8 am!) and was told it would take couple hours. Service was done in less than 2 hours!. I was… impressed for both the courtesy and quickness of the service along with willingness to 'do the right thing' for the customer. shout out to Chris and Colin on my visit. you are the best!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Pinellas Park! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Jesus Pena
by Hammond72 on 07/18/2023Outstanding sales experience w Jesus Pena. Agreed to vehicle, price and trade in on line. Mr. Pena gave me an ETA for the vehicle and it was early.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Helpful specially when we new to USA
by Vikas Rana on 07/17/2023It wasn't even a month I landed here with family, not even a week we got SSN, before Autonation we tried to deal with other toyota dealers in the area but we got disappointed with the over-pricing on the hybrid cards. In here everyone was… very professional and very determined, helped not only with auto-loan but also helped finding insurance as we only had International License. Special thanks to Jose Arellano Torres & also Al for their efforts.Hi Vikas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
First time and it was great!
by Jesus88 on 07/15/2023I had a great experience at Auto Nation Toyota. I was first met by Robin who helped me find a few trucks to look at. Once we settled on one we did financing. The finance guy was very helpful in getting me a good rate and term. I got a lot… for my trade in and they helped me get my payments lower to what I needed. The final manager who walked me through signing was very nice and informative. I had a great experience and will recommend people to check out Auto Nation Toyota of Pinellas.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I purchased a car AutoNations
by Vernon B on 07/14/2023Outstanding customer service. Very knowledgeable staff who gave me a stress free buying experience.Hi Vernon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance
by Lyonsd777 on 07/10/2023It was an easy in and out for an oil change and a multi-point inspection. I also asked for a front end alignment that was ultimately deemed unnecessary. I continue to have full confidence in Auto Nation Toyota. They have served me well for… all of my Toyotas for the past 7 years. Big operation great service!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Pleased
by Frjstephanz on 07/10/2023I had a great experience at AutoNation Toyota in Pinellas Park. I worked with Jay Austin who was extremely helpful and readily communicated what was happening throughout the process. I had to wait for my car to arrive and in the meantime,… Jay ensured that I would have a vehicle to use so that my schedule was not impacted. All in all, I am very satisfied with my experience.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Wires attacked by squirrels
by Honesty on 07/08/2023Went to drop off vehicle, waited over 15 min for service person to come out after asking valet if he was a serv advisor - all other vehicles after me were taken care of .. then serv advisor came out & said he was helping my SA out.. when… they told me what happened & not covered by warranty.. my SA got on phone, distracted, said price was $839.xx & when I went to pick up, bill was over $1000.xx Kind of in shock, luckily I found a 15% discount on service @ home b4 I picked up… don’t know why Toyota continues to use soy based covering on wires, same happened on my 2007 Tundra, when Ford & other major mfgrs quit using… i guess the Big $$ amount for service is whyHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (727) 231-1423. We hope to hear from you.
Excellent Customer Service
by Timking1 on 07/08/2023Took my car in for service and they were outstanding. Brakes, wipers, front axle were all taken care of timely and effectively. Ordered me a Lyft home and then to pick me up once it was completed. The rep I worked with was able to make sure… the axle was cost free and covered under the warrantee as well.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoNation, Pinellas Park, FL
by Janie47 on 07/07/2023Kyle was the person who provided service to my car. He was very knowledgeable and explained the process very well. I am very pleased with the services provided and would ask for Kyle when I have future service done to my car.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Toyota Tacoma
Toyota Corolla
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Dee, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 04/11/2025