AutoNation Toyota Pinellas Park
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Dealership Service Review
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Sally Smith
Written byon 07/27/2023
No, I did not forget this! Having been a customer of Toyota Autonation for 15+ years, I have always been extremely satisfied. This time, however, was a total disaster. After picking up repaired vehicle, my son put $69 worth of gas in car which ended up on the gas station pavement. The car then had to be towed back to you where it was found that an O ring had not been tightened. Consequently, my son lost a week’s worth of work. He had to take my RAV4 to Georgia so he could get back to work. Mercedes was repaired and returned to me on Monday. My son must make the trip back here this weekend to return RAV4 and pick up Mercedes. A real inconvenience to both of us.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Seth Simpson on 07/31/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (727) 231-1423. We would appreciate the chance to turn your experience around.
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