Subaru of Pembroke Pines
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Customer Reviews of Subaru of Pembroke Pines
Review type:
Good deal! On a straightforward sale explained car in detail upon delivery
by Charlie on 03/01/2025
Top-notch sales honest pricing detail oriented
42 reviews
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Excellent Experience
by J F Hayden on 11/30/2021Excellent experience. The deal was a win-win. Duane Massa was able to locate the exact vehicle we wanted. Duane also expedited our new tags. Would be happy to recommend Subaru of Pembroke Pines to anyone.It makes us happy that you had a wonderful experience with us here at Subaru of Pembroke Pines! We're pleased that Duane worked hard to score you the perfect vehicle. We wish you many miles of happy and safe driving.
Jorge is Top Notch
by Jose on 08/24/2021Jorge was very friendly and explained what would occur with my visit. Oil and filter where changed, vehicle inspection, filled fluid levels, and car wash completed. Thanks Jorge.Thank you for the terrific review, Jose! We're so glad you enjoyed working with Jorge, and we'll be sure to pass the compliments along. Take care! - the Subaru of Pembroke Pines team
Found our new Subaru Crosstrek at Pembroke Pines Dealer
by Mario on 08/01/2021In spite of the lack of availability of new cars, with the help of Bryan Medina of Subaru of Pembroke Pines, we were able to identify a vehicle (with all our requirements) still in the manufacturing line, reserve it, and get it delivered in… a very smooth transaction. We are very pleased and will recommend them to our friends and family!Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you for posting about your time working with Bryan! We are so glad that he helped you drive home in the right vehicle for you. Congratulations!
We are thrilled that you had such a positive purchase experience with Bryan and the team! Thank you for choosing Subaru of Pembroke Pines and safe travels in your new car.
Used to be excellent
by MF Martelly on 06/04/2021The lost of my personal advisor take away from my previous experiences. I miss that touch. I didn’t appreciate that I had to sit in the car for 20 minutes after the time of my appointment for an advisor to see me.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out at (954) 443-2575 and we will do our best to make this better. We hope to hear from you soon.
oil change
by billphen on 07/03/2020updated 07/09/2020i had my last free oil change and they did not honor. i had to pay 85.00$ not fairScam BE AWARE
by Ariellee on 11/30/2017This dealership is a complete scam I went in to get a New 2018 WRX after negotiating I got a lease for a reasonable price took the car home that same day very happy. Then 12 days later to be exact I got a call saying there is an update on… my car and I had to sign some paper work l. When I get there they told me the lease did not go thru and the bank declined my offer. So they told me I had to finance the car instead (this makes no sense) any ways I start the paperwork for finance and there goes my budget out the door. Now I'm stuck with a high monthly payment. Thanks for scamming me JAIME.Dont Purchase Car w Salesman Mike Kahuk
by Celina817 on 11/13/2015Be Careful Before Purchasing a car here: My family recently purchased an out-of-state vehicle from this dealership. We read the reviews, and were pleased to see that it was a reputable dealership. Therefore we relied on the sales team to… be upfront and honest about all of our questions and concerns on the vehicle. We were excited as it seemed as everything was going great, We have a recorded conversation where they promised the truck had new tires, would come with a full tank of gas, and had no major dents or scratches. However upon arrival the truck did have a major dent, 1/4 tank of gas, tires confirmed to be the original 2012 tires by our Toyota dealership (not new), and no antenna. We have had the truck for almost three weeks, and yet no resolution over this, on the contrary we have been getting the run around. I hope this gets resolved soon.Blatant Lie NO after Care
by Dissatisfied01 on 10/27/2015Temporarily tacking their loan agreement, with the statement. I could replace it with my banks pre approval. Within the processing time, of several days. Revisiting I have been told by numerous staff they would and could not help me.… Additional I accidentally left belonging in my trade-in that they would not retrieveGreat Sales Reps!
by jesusg2 on 04/30/2015Very easy experience. Tamer was a pleasure to do business with. He is genuinely caring about his customers.Sales review
by Wilo on 08/15/2014great sales services, in special Dirk P job.Very Satisfied
by heidip291 on 10/20/2012updated 06/05/2025Very satisfied with their service. Great at explaining everything to me and have great recommendations.Great Salesman and dealership!
by jwh7885 on 07/24/2013updated 06/05/2025Doug B. was exceptionally patient and knowledgable about the 2014 Subaru Forester and answered most of my questions via email before we even showed up. He showed us multiple trims and explained all the differences because we were very picky… about what options we wanted and which ones we did not want. Doug was also very friendly and helped us set up the bluetooth feature in our Forester after the sale was final. He gladly would have spent more time with us setting up the features of the car, but we had to drive back to Key West! The dealership itself was easy to access from the highway, yet still had a great surrounding area for a test drive.Excellent
by RogerAmilton17 on 11/10/2012updated 06/05/2025The team at Subaru of Pembroke Pines are excellent. They made my car buying experience very pleasant.DO NOT BUY! Save yourself a headache, buy elsewhere!!!
by gdude2008 on 01/24/2014updated 06/05/2025Bought a used 2009 WRX from Subaru of Pembroke Pines, and put money down up front. After I closed on the loan, I called the dealer to check when I could pick it up, they said the car now needed a few parts replaced and would be ready next… week. Next week arrives, I call the dealer, leave messages and then the dealer took 2 days to return my phone call. In the time since I closed the loan, the finance department was supposed to submit a title to the state; it took me calling the finance manager to even get the ball rolling on the title. I was planning on picking up the car this week, BUT now since the dealer didn't do their job, I can't pick up the car. DO NOT trust these people to do their JOB, they will go to lunch! Contacting my attorney immediately.2014 forester XT Premium
by Dave862 on 02/15/2014updated 06/05/2025After ten years with my Dodge Dakota and with the cost of fuel,it was time to move on. I needed a vehicle that would fit my active lifestyle and always liked the Subaru. The dealership is a few miles from my home and a recommendation from a… friend who owns a new Imprezza recommended I talk to Doug Bogle. I called to setup a meet , Doug was very easy to talk to and was eager discuss my needs. I did my research before hand and decided that a Forester XT Premium was the model that suited me best. As The XT version does not enjoy the popularity of the NA 2.5 , there was only one on the lot to test drive , a XT touring with everything .A beautiful vehicle that was priced out of my comfort zone. Doug was very understanding and suggested a test drive in the 2.5 . Another very nice CUV we'll equipped . That test drive convinced me that I really wanted the XT turbo. Doug spent some time reviewing the Subaru pipeline and located a Graphite Gray XT Premium in Fort Walton Beach in the panhandle. Almost in another state. With the assistance of the Sales Director a dealer trade resulted in the vehicle delivered to the dealership within 3 days. I took delivery on 2/14/ 2014. The price I paid for the vehicle was actually better than the best price I was wiling to pay and this final price was achieved through normal discussion and accepted without any hassle .Doug was very professional as well as the entire Sales Team. I have purchased new vehicles in the past and I can honestly say that this purchase and experience at this dealership exceeded my expectations. Doug Bogle was pleasant to deal with and understands what "customer first" is all aboutYou MUST COME HERE
by GuilleSubaru on 05/13/2014updated 06/05/2025The Customer Service was excellent. Lemon was caring and understanding of our needs when choosing the vehicle. John was able to help us chose the right car. All the representatives we encountered during our visit were professional,… respectful and knowledgeable. Thank you. We had the best experience ever. Will recommend it to everyone. 100% satisfaction guarantee.The Best Car Buying Experience I've Ever Had
by profken on 11/13/2012updated 06/05/2025I've bought quite a few new and used cars from dealers in my day, and frankly I dread it. My experience with Doug B. at Subaru of Pembroke Pines was so different, and so pleasant, that I want everyone to know about it. It went like… this: 1. Requested quote on a new Outback through Edmunds 2. They responded via email within an hour with 2 cars that fit my criteria & their MSRP 3. I replied that Edmund's True Market Value was X, and I wanted a deal close to that. 4. They emailed me back with a firm quote very close to the TMV later that night. 5. I went to the dealership the next day, test drove the car, and showed them the car I wanted to trade in. 6. Within 15 minutes, they gave me a trade in value at the very top of the KBB range. 7. We did the paperwork, and we were out of there in an hour with a new car and a very good feeling. Even got 1.9% financing. I would recommend this dealership without hesitation. Everyone there was nice and professional, and they are serious about customer service!Improved service
by JVolt on 11/18/2012updated 06/05/2025Used them in the past, was an "Eh"-average service, but I do see the improvements lately, in my last 2 visits. So, I decided to give them kudos here and wish them to keep up good work - customers notice changes!bought a new Subaru Forester
by Clau1 on 04/03/2013updated 06/05/2025The salesman (Reggie K.) that did talk to me was very honest, it is a very important quality to me personally. He was extremely friendly and the final result was my new Subaru Forester 2014 in my home door. I'm very happy with it… :). Claudio CassinaSTAY AWAY!!
by cateye1 on 12/20/2013updated 06/05/2025Bad business practices, false advertising. The sale you a car, a week goes by, they contact you and tell you that you have to put more money down, or else return the car. This is the first time this hat ever happening to me. I am disgusted… with the whole experience!Excellant Professional Service
by bossyshark on 09/18/2013updated 06/05/2025I was shopping on the internet for my vehicle. Ed P. was the only salesman that responded promptly, never called and made statements like you have to come in to sweeten the deal (which other dealerships did) and also when we arrived to… purchase the vehicle all the paperwork was in order and the purchase went quickly and smoothly.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Impreza
About our dealership
We are so happy that our Subaru of Pembroke Pines team delivered an excellent experience. Thank you, Charlie!
by Subaru of Pembroke Pines on 03/03/2025