Lexus of Pembroke Pines
Customer Reviews of Lexus of Pembroke Pines
Review type:
Fair deal
by Donasha2 on 05/10/2025
updated 05/15/2025
They were fair and quick!
100 reviews
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Exceptional
by FredBoat970 on 11/09/2012updated 06/04/2025I had an exceptional experience. I felt no pressure as they welcomed me to the Lexus family. I'm happy to have chosen them. I'll definitely recommend their world class service to friends and family.great dealership. different car ownership experience
by impaciente on 07/20/2013updated 06/04/2025This guys are pretty good at what they do. tip top service commitment. very professional. not typical of a car dealershipAbsolultly NO FRIENDSHIP at all!!
by nayo on 02/15/2011updated 06/04/2025Finaly, 3 days after , this contract come over the Boss desk ,They refound us all the down payment (10K) Luckly the owner is a lot more inteligent than his staff griddy sellers!Finaly , 3 days after the contract when this come over the Lexus owner desk , They aply a refound . Luckly , someone was a bit more inteligent here , The Staff seller are so hungry to sell ,they always pull the linens on there side , but luckly they dont own the dealership!!
$875 dealership fee... plus other fees?
by furibe on 09/02/2012updated 06/04/2025These people are just [non-permissible content removed]...... I leased a car.... paid $700 on dealership fees plus $600 on "acquisition fees'. Then when the lease was up I decided to buy back the car at the agreed upon priced on the… contract. I got charged again $800 on dealership fees. Their work on that is not worth more than $100. Lexus gives you no option but to deal with the originating dealer. so you have no other option.Great Job!
by bradr2 on 03/25/2013updated 06/04/2025Very happy with everything! Otany was great. Financing by Zack was great.No pressure!
by JT600 on 12/27/2012updated 06/04/2025The sales associate was attentive and addressed every one of my needs. They made me feel welcome and there was no pressure. I was very happy with my experience and I will be recommending this Lexus dealership to my family and friends.No Complaints
by janetshaw85 on 12/23/2013updated 06/04/2025Everyone was extremely friendly and eager to please. Never felt any sales pressure at any time. Our Salesman, Frank G., was most hospitablea and well informed of the on hand inventory. He quickly understood our requirements and found us the… perfect vehicle. Our finance manager, Andre Armani, was very efficient and quickly processed our paperwork making the final sales process experiance most pleasurable. We are very pleased with the purchase and the process.very pleased
by tysonk12 on 09/21/2012updated 06/04/2025Lexus of Pembroke Pines has been great to deal with since I began dealing with them in 07. I was very pleased with all of the service and sales people here. They have kept me coming back through two cars.happy!
by carmenlove1984 on 05/25/2013updated 06/04/2025I was treated very well by Mr. Patrick H. and would not hesitate to recommend him and your dealership to anyone who is looking to purchase or lease a new or used LexusPROFESSIONAL, ATTENTIVE and GREAT TO DO BUSINESS WITH
by abacomike on 05/01/2012updated 06/04/2025Had to go back to review the myriad of technologies in this new Lexus and the staff took all the time I needed to make sure I was able to access all the technology based functions of the new Lexus GS350. I am so thankful that I bought my… new car at Pemboke Pines rather than the dealer closer to me. I drove 25 miles to buy at Lexus of Pembroke Pines when there is a huge Lexus Dealer 2 miles from where I live. Craig Zinn's Lexus of Pembroke Pines got my business because they treated me royally and got me the best pricing! KUDOS!Great Deal
by amandaon13 on 12/20/2013updated 06/04/2025Fermin was excellent help. He was very patient with me even though it was after closing time and I still had questions Fermin was very knowledgeable about the car and I loved that he helped me set it up when I got it. He had great customer… service skills. He also kept me well informed of the status of my car when it would arrive and when it would be ready for pick up. I also appreciated all the help from the managers that were invloved dirung my purchase.DO NOT BUY FROM THIS DEALER!
by goldbuff on 05/11/2012updated 06/04/2025"*DO NOT BUY FROM THIS DEALER!!!* Paid ~$35k for Lexus described in eBay listing as "in excellent condition", but when I took for registration inspection turns out it needed almost ~$2k of mandatory mechanical repairs. Salesperson Mike… Gagliardi and GM Wael Ghali of Lexus of Pembroke Pines refused to work something out. Over the years I've purchased 6 cars on eBay and these guys are by far the worst."SERVICE IS AS PROFESSIONAL AS THEIR SALES
by abacomike on 05/04/2012updated 06/04/2025I had to bring my car back for technology issue and this service consultant gets in the car with me and spend almost an hour reviewing the new technology in the new GS350. He was patient, understanding of my learning curve, and, between… sessions, showed me to their beautiful lounge, cafe, and free manicurist for a fee manicure. Then, he said he wanted to wash my car because he did not like the way the rear inside window looked (needed to be cleaned). He said it would take an hour, but in 20 minutes, the car was sitting in the service line ready to be driven home. Outstanding attention to detail; concern for my time; went out of his way to make sure my car was perfect and that I was comfortable with the new technology. I have no concerns that I have to drive 50 miles round trip for service even though there is a Lexus dealer 1 mile from my home - and that dealership would never have been as half as good when it came to meeting my needs. Congratulations again to a great dealership and service department - Lexus of Pembroke Pines.Easy, Quick, Painless and Pleasant Experience
by daddymalu on 04/03/2014updated 06/04/2025"The Passionate Pursuit of Perfection" is exactly what describes the sales experience I had this week at Lexus of Pembroke Pines. Earlier this week I decided that my wife who works, manages my home and my three children deserved a new car.… Being at work all week makes it difficult for to go to several car dealerships to test drive cars or haggle over pricing. After doing a little research I decided the Lexus GX 460 would be the perfect fit for our family. I called Sal K. at Lexus of Pembroke Pines and explained that I did my homework and I know what others are paying on this SUV and that for me to travel to his dealership, it would have to beat what JM Lexus (the closer dealership) was advertising. Within an hour Sal called me back and said that he would beat their advertised price by over a $1000 and if he could locate a car would even throw in the navigation package. Sal quickly locked in the deal and even managed to get the color combination that my wife wanted all within a few hours of my first phone call. I told him because of my work schedule I would only be able to pickup the car after 7 PM, which had no problem with. Once I arrived at the dealership the Finance Director already had my paperwork ready, and after a few signatures I was back on the road to give me wife her new car. Thanks Sal!Deceptive Dealings
by systematix on 01/09/2012updated 06/04/2025Got a lease from this dealership, which the finance manager while we were plugging the numbers said that I had to go with an older model year and basically he wanted me to choose another color since they supposedly did not have the older… model year in the Obsidian I wanted. After almost walking out the sales rep said they had a showroom car that was the color I wanted and they would give me for the same price, ok I taught that was good, plugging the numbers at the finance manager's desk I was told by him that he would sweeten the deal for me by throwing in a 48 month maintenance plan and a road hazard maintenance plan, wow I taught this was super not so bad after all, payments were a bit high but I gave in, overnight I had this gut feeling something was wrong so at 3:00 am I got up and decided to review all of the fine print that I was told to sign (as fast as possible, since he wanted to get slip me in while putting another deal he was working on hold) what I realized was he did indeed lower the price but the so called maintenance plans he threw in he actually charged me for them under miscellaneous items never once indicating to me I had to pay additional for them, next morning I called up the dealership and told them I wanted to return the car (less than 24 hours) he started avoiding my calls, I decided to drive there and face him face to face he said that it was there policy not to cancel any deals that I signed for it and they would not, so he said he will talk to his manager, they first told me they would try to get me cheaper insurance than I was paying (lies, since they came up with a rate that was $100.00 dollars more monthly) when that did not work they reduced my monthly payments all of $10.00 dollars (that's right $10.00) and said basically it was there policy and they would not do anything for me, so much for customer satisfaction, when I brought up the up charge for the maintenance plans he says to me well we discounted the car so we had to make up the money somewhere else! This is actually my third Lexus vehicle and I will never use this dealership ever again in my life and I hope no one else has this unfortunate running with them, better yet stay away! This is the first time I have bought a new car and am totally unhappy with my purchase. Management need to realize that they should be looking for customers for life that will return to purchase from them, I will never purchase from them again, an actually I will service my car at another dealership; they will never see a dime of my money again if I have any word in the matter.Happy Shopper
by manzualda on 12/30/2013updated 06/04/2025The professionalism, expertise, at the same time warmth and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes through is so caring and convincing… that you can't say no to whatever he offers. We will strongly recommend him and Lexus of Pembroke Pines.
About our dealership
Thank you for being such a great customer of Lexus of Pembroke Pines!
by Lexus of Pembroke Pines on 05/15/2025