Lexus of Pembroke Pines
Customer Reviews of Lexus of Pembroke Pines
Review type:
Fair deal
Fair deal
by Donasha2 on 05/10/2025updated 05/15/2025They were fair and quick!Thank you for being such a great customer of Lexus of Pembroke Pines!
Second Lexus from Richard Monives. Insisted on buying from him because I ha
by Sunshine Johnny B on 05/08/2025In addition to a great price, Lexus of Pembroke Pines has Adam, a Tech wizard who gave me an initial set up, easily understandable instructions, and his phone for any questions.We're delighted to hear that Adam provided you with excellent service and support at Lexus of Pembroke Pines. Enjoy your new ride!
Very disappointed
by Miguel Figueroa on 04/25/2025This was my first Lexus purchase, and unfortunately, it fell short of my expectations. Coming from Cadillac for the past 12 years, I anticipated a higher-level experience. The car itself is very nice and drives well, but the dealership… experience was unpleasant. I didn’t feel treated as a valued customer, perhaps because I paid most of the amount upfront and financed very little. Additionally, items promised at delivery, like cargo mats and wheel locks, were out of stock. I had to continuously call to follow up on these items, which added frustration to the process. Never received the items, I gave up. I didn’t feel recognized as a new customer. The staff lacked genuine warmth or personalized attention. It seemed transactional rather than welcoming. They could’ve made more effort to explain features or check my satisfaction. A follow-up after purchase would also have helped me feel valued. Overall, the customer service didn’t match the quality of the cars.Beware of Deceptive Sales Practices - “Certified Pre-Owned”
by Cheryll Garcia on 04/18/2025PLEASE BEWARE: I purchased a vehicle specifically because it was advertised as L/CERTIFIED BY LEXUS, which includes a 161-point inspection, warranty, and two years of complimentary maintenance. After the sale and now that I’m ready to… schedule my first factory recommended maintenance, I learned the certification was revoked without disclosure simply because I received an “aggressive” discount. How does a car get advertised and certified, assuming it has passed the rigorous Lexus inspection, only for that certification to be revoked? If the car was truly inspected and certified, removing that designation makes no sense unless it was never legitimate to begin with. Wrong and deceptive. Questionable quality products. When I question sales manager Zee Hanif, sales advisor Ricardo, and the CPO specialist, I got defensive responses instead of accountability. They later called to say I got a “good deal” - but how is it a good deal when my car isn’t certified? Which was the whole reason I agreed to the sale. Lexus cars are fantastic, but the Pembroke Pines dealership’s tactics are misleading. If you’re buying an “L/Certified Lexus,” be warned - your certification may disappear without notice.Cheryll, I'm sorry to hear about your experience with the certification issue. We strive for transparency, and it's concerning that this wasn't reflected in your purchase. I'd like to discuss this further and find a resolution for you, so please reach out when convenient. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
A Classic Bait and Switch Maneuver
by Jonathan Doujgh on 03/31/2025The following episode is a classic example of the Bait and Switch sales technique---Dangle an attractive offer in front of a prospective buyer. When the customer expresses an interest in the product, come up with a reason why the it won't… work, and suggest another offer that is more lucrative to the seller. Lexus of Pembroke Pines has an ongoing agreement with the Costco Auto Purchase Program. I had emailed Costco about the agreement and they responded by giving me the names of eight Pembroke/Lexus employees who are experienced with the procedure. I would be able to save several thousand dollars by using the Costco Program. I arrived at the dealership with the full expectation that Pembroke/Lexus would use the Costco Auto Purchase Program. But the upper management at Pembroke/Lexus had other plans. The Finance Manager and the Sales manager steadfastly refused to use the Costco Program, even though Pembroke/Lexus had an established agreement with Costco. We went round and round over the subject. Regardless of how I phrased my request, they refused to even look into the matter. I placed the names of the eight Costco-enabled Pembroke/Lexus employees in front of the Finance Manager. He refused to acknowledge it. (The original salesman wasn't present for this part of the negotiation) The Finance Manager always had the same response---"We do not accept the Costco discount for that automobile." The finance manager left the room to confer with the General Manager. He came back with the same response. I had already paid a $1,000 deposit for this specific automobile. I even specified the VIN number. In addition, I had traveled 134 miles to complete the sale. (My granddaughter was with me, and she would drive my old vehicle back home.) I'm 88 years old and grow weary of such obfuscation. They said no in dozens of different ways. My only alternative was to cancel the entire procedure, possibly lose $1,000 and go home. I was negotiating from a position of weakness. After two hours of haggling, I capitulated. I accepted the financing terms with the Toyota/Lexus financing company. The interest rate was 7 percent, which was high even for the circumstances. My credit score with Experian was extremely high, at 874, out of 900 maximum, and Lexus knew that. I was willing to put down $15,000 and finance the remainder. Pembroke/Lexus gave me a $1,000 "military discount". But the salesman, who was low man on the supervisory totem pole, gave a more honest and naive answer---"It's a discount for financing with Lexus." One hand gives and the other takes away. Technically, I could have chosen one of several finance companies on their acceptable list, but the timing was wrong. It was something that I would have had to arrange in advance. I didn't have the strength to go through the ordeal again. I fervently hope that I will never see Pmbroke/Lexus again.Jonathan, I'm truly sorry to hear about your experience and the frustration it caused. It's concerning that our team didn't honor the Costco Auto Purchase Program as expected, especially after you traveled such a distance with high hopes. Your feedback is important to us, and I would like to discuss this matter further if you're open to it. Please feel free to reach out at your convenience so we can address these concerns directly. Thank you for bringing this situation to our attention, Lynn Gonzales - Customer Relations Manager - 954-381-7993
A pleasure
by Ira on 12/24/2024updated 12/30/2024Excellent service very knowledgeable by salesman Dan Batista.We are so happy that Dan and our Lexus of Pembroke Pines team delivered an excellent experience. Thank you, Ira!
Great Service
by Mark on 08/18/2024Great no-nonsense service. Sales team was willing to negotiate and we were very happy with the purchase of our new Lexus RX 350.Mark, we're delighted to hear you had a great experience with our sales team at Lexus of Pembroke Pines. Enjoy your new Lexus RX 350!
Overall good experience
by Larry on 07/10/2024Great experience dealing with Salesperson Alejandro and Sales Manager Frank. Negotiated total deal and trade by email over about a week without being present or speaking on phone. I think it was a fair deal overall. Drove down from Ocala… to pick up on a Saturday and was out in 2 hours. Car was clean and gassed. I would have liked a little more time to go over the Tech in the car. Alejandro was helpful to get me going with the Nav and all.Larry, we're glad to hear that Alejandro and Frank made your experience at Lexus of Pembroke Pines smooth and efficient. We hope you enjoy your new car, and we wish you safe travels ahead!
Worth your time
by Brian Rojas on 06/18/2024The dealership got straight to the point which I appreciated. They didn’t have the car I was originally looking for but did find me one that was very similar and I was very content with. I came there to drive off with a new vehicle and… Edgar worked with me in a quick and efficient manner to get this deal done. Definitely would recommend to any friends or family.Brian, we're glad to hear Edgar and the team at Lexus of Pembroke Pines made your car-buying experience efficient and satisfying. Thanks for recommending us!
Smooth buying experience
by Hoi on 04/30/2024I live in Orlando and have been looking for a New RX check out my local dealer. They mark up all models in stock. I made me stop shopping with them. Found one in Pembroke Lexus with the exact option I need. Francesca sent me a full video of… the car. And offer me a good price. Soni decided to make a trip. When I arrive at the dealership I am greeted by Alejandro and the car is ready for me to do a test drive. I made my purchase on the spot. In and out less than an hour. Very good buying experience, i will recommend this dealership for future Lexus purchases .Francesca and Alejandro is always there to answer all my question after the sale.We're so glad to know that you had a great experience with us at Lexus of Pembroke Pines. It's wonderful to learn that Francesca and Alejandro were able to assist you effectively, making your purchase process smooth and quick. We appreciate the recommendation! Safe travels in your new RX.
Lexus
by Merle on 03/06/2024Edger and the entire team was excellent. Two hours and out the door.Merle, thank you for leaving a great review of Edger and Lexus of Pembroke Pines!
Would buy over the internet again from Lexus of Pembroke Pines
by Wazzo15 on 02/02/2024I am very happy with my dealings with Lexus of Pembroke Pines. I am from Central Florida - 3+ hours away and bought my car over the internet by texting, emailing and a couple of phone calls. I did have a lot of concerns about not buying… local but my local Lexus dealers had no interest in considering my offers - they all wanted me to come in and “talk”. When I found the car I wanted I made an offer at Lexus of Pembroke Pines and was it was accepted. I received a “worksheet” from Lexus of Pembroke Pines outlining the purchase agreement. I was concerned because I wanted a binding contract but it was not needed. The “worksheet” was good as gold. When I went to pick the car up nothing changed. The deal/worksheet was as promised and I had no surprises. I would definitely buy a car again from Lexus of Pembroke Pines via the internet. I worked with Alon and he was very professional and responsive to all my texts, phone calls and emails - and there was not much communication required. If Alon wasn’t available someone else would always let me know that he would get back to me ASAP - and he did. I also worked with Hotniel in Finance to complete the transaction and he was very professional and helpful. I highly recommend Lexus of Pembroke Pines, Alon and Hotniel.We're delighted to know that your remote car-buying experience with Lexus of Pembroke Pines was smooth and satisfactory. It's great to know our team, especially Alon and Hotniel, provided professional service throughout the process. We appreciate you choosing us for your purchase! Enjoy your new ride!
Great sales team!!
by Luis C on 01/05/2024Although the dealership in under renovation it was a great experience working with Alejandro Font. He did everything he can to make the deal work for us. Overall excellent experience.Luis, we're glad to know that Alejandro was able to make your experience at Lexus of Pembroke Pines a positive one despite the renovations. Thanks for sharing!
Car buying experience isn’t always dreadful!
by Bryana on 01/02/2024Edgar was the best salesman for my first time car buying experience. He made the experience very seamless while providing me with useful and informative information about my car buying options. Very pleased with my purchase!Bryana, we're so happy to know that Edgar made your first car-buying experience a smooth one at Lexus of Pembroke Pines. Enjoy your new ride and thank you for choosing us!
Smooth sailing!
by IS 350 on 11/30/2023From start to finish dealing with Michele and her top team was stress less smile more kind of experience.We're so glad to know that Michele and the team at Lexus of Pembroke Pines provided a stress-free experience for you. Thanks for sharing your positive feedback!
Highly Recommend. You won’t be disappointed.
by Jrnbb4life on 08/31/2023From a simple text to an In-person experience, Mr. Rafael has been there (very Professional and Knowledgeable) every step of the way. He made me feel very comfortable in my decision. He didn’t look at me as if I was beneath a brand new Rx… and try to put me in a UX or even a used vehicle. I am Super Satisfied. I highly recommend Mr Rafael and now I feel like I’m your customer for life. Thank you soo much Mr Rafael, Ms. Gemma, and the team at Lexus of Pembroke Pines.We're delighted to know that Rafael and Gemma provided you with a top-notch experience at Lexus of Pembroke Pines. It's great to have you as part of our customer family! We appreciate your recommendation, and we'll be here for any future needs. Safe travels in your new RX!
Erik was amazing wry professional
by Hilda castro on 08/12/2023My sales guy provided the best customer service. He earned my trust. I would recommend him to my friends and familyHilda, it's fantastic to know that our sales team at Lexus of Pembroke Pines earned your trust and provided top-notch service. We appreciate the recommendation!
My Classy Car Lexsee Lexus
by Gwendolyn on 07/06/2023This dealership aims to please their customers! Nick was my salesman, what caring and outstanding service he provided, to me Gwendolyn Haynes- Evans...Thanks for stopping by, Gwendolyn! We love hearing that Nick provided outstanding service on your recent car-buying journey. If there's anything else that the team at Lexus of Pembroke Pines can do for you, please give us a call. Take care and drive safely!
Fred the Great
by Carole on 04/06/2023ProfessionalismReviews like these are always great to see! Thank you for supporting Lexus of Pembroke Pines, Carole!
Best car leasing experience
by Nancy on 10/28/2022Amicable and respectful client treatment. Nice and clean environment. Very patience sales person (Andres was very nice to us) Many options to customize your perfect Lexus. They guide you and advise you in your purchase , there is no… pressure. When it comes to a dealership, Lexus of Pembroke Pines exceeded my expectations. I am not being pay or reward for my review.We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. We will certainly let Andres know you appreciated all of the help. Thank you for choosing Lexus of Pembroke Pines and we wish you many safe and happy miles!
Great car/great dealer.
by JB on 07/19/2022Picked up my new Rx350 on Memorial Day. (This is my 4th) My salesman Adeel was great in meeting my needs and making the deal happen. Great car, great price (considering the market), and the service and follow up tops. This purchase was a… follow up to a Volvo XC60. I looked at the German cars and decided I wanted a car with the safety features of a Lexus that had the chips to make them work. (Audi did not). Adeel also followed up on questions regarding the tech features of this car to help me work through the many high tech options. If you need a great car, call Adeel at Lexus of Pembroke Pines, the Number One sales Lexus Dealer in the World!Thank you for this wonderful rating and review! We're delighted that you enjoyed working with Adeel here at Lexus of Pembroke Pines, and that we could work with you to find the perfect fit. We wish you safe driving in your new Lexus RX 350!
Thank you for being such a great customer of Lexus of Pembroke Pines!
by Lexus of Pembroke Pines on 05/15/2025