Customer Reviews of AutoNation Chevrolet Pembroke Pines
Review type:
Worst Service
by Laurcag on 01/07/2025updated 01/14/2025Every single time I have been to this dealer the service department is a hot mess. They never have a time when the car is finished. Why should an oil change take 10 hours when you have an appointment? This time my car went in for a recall.… I would stay clear of this dealership.Chevy repair 2015
by Horacio on 08/26/2024Erwin repair technician was very helpful to my needsIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Equinox 15
by Jose Perez on 08/08/2024Recall and Check engine light on: Fixed properly and on time. Exellent work performed.Hi Jose, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
It's good at the same time Bad
by Norbet53 on 06/09/2024My experience was good, but the thing is that I have to spend in a rent to call for 3 days and I have to wait 3 days so they can check. What was the problem with a gymnastic taking up? Rent me a car and I found that like a lot of days. You… know, and I'm kind of mad for that. I have to spend $300 in rental when when it was in the in my in my? In my garage, you know what I'm saying and that's why I'm kind of mad, but the job that they did to the truck, it was good and quick in 1 day and I said, like, why wouldn't I have to spend all these days for only that little problem you know, I know, they told me that the dealer was behind him. In in labor it was 3 days they got to Moscow. I don't know things. I think things you for everything.Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 644-5038 when you have a chance. Thank you, and we look forward to hearing from you.
Service review
by Customer on 02/20/2024Work was done in a timely manner. Was advised that it was very busy when I arrived and it might take a little longer than expected.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Terrible Service
by Anavpmf on 12/08/2023Real pity to leave this review as the sales process in Autonation Pembroke Pines actually went smooth. However when taking recently purchased vehicle still under warranty for servicing to fix an issue, I received completely inaccurate and… unhelpful estimated repair time by Michael Berzon. All questions regarding alternate means of transportation while repairs are performed were responded with a close ended negative response. When asked if providing loaner car answer was flat no, with no alternative options provided. After waisting time calling around, digging and inquiring in other departments I was informed they provided shuttle service and covered rental expenses but seems vehicle service employees are trained to tell customers to go fly a kite when asking how they will move around without a vehicle while they serviced it. When I sent my son to drop of the vehicle he was rudely asked upon arrival what do you want? I couldn’t imagine that in 2023 anyone would provide such service. And this was for a minor fix, I can’t imagine how they’d respond to a major car problem. First and last time I’m doing business with Autonation.Hi, we are deeply disappointed by your experience at Autonation Chevrolet Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5038. We would appreciate the chance to turn your experience around.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 433-3301 to discuss your concerns, as your satisfaction is of utmost importance to us.
During this process I was directed to speak to the manager whom I believe is named Andrew, and he neither answers his phone nor returns voicemails.
Vehicle Repairs
by Sunshine on 12/07/2023Our service handler Mike was very professional and helpful. He explained our service plan and what was going to be covered from it. He also sent me a video from the mechanic who explained and showed me what additional services were needed… and why. I felt confident that my vehicle was in the right hands, thank you!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
oil change
by LORI MAS on 12/02/2023The only thing that I wasn't happy with was when I went to pay for my oil change they said it was over 100 dollars when I made the appointment through your website it said it was 59.99. when I questioned it the manager said they had the… wrong price and he would only override it this time but next time i would have to pay what ever they charge.It is your own website I think you should fix it or that should be the price you charge people not double the priceHi Lori, we truly appreciate your honest feedback. Please reach out to us at (954) 644-5038 when you can so we can address this situation directly. Thank you and have a great day.
CHEVROLET SILVERADO
by AutoNation on 11/20/2023Service assistant Armando Fraginal always address to me professionally with a prompt serviceHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Chevrolet Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great service
by Sandra G on 11/03/2023Love coming here to have my car service. I always select the same service attendant her name is Yudi. Always pleasant and personable. She listens attentively. Goes up and beyond To make your service trip a pleasant one. She also checks In… with you.periodically to give you updates on your vehicle. . Will personally come and get you once your vehicle is ready. Come and walk you to your vehicle. Make sure you get in and that you are satisfied before you leave. Autonation needs more Service attendants like Her. Great serviceThanks for highlighting some of our staff who helped make this such a great experience! If you ever need help, just give us a call. Happy motoring!
Sales
by Gavnor Coley on 11/03/2023Daniel is courteousThanks for highlighting some of our staff who helped make this such a great experience! If you ever need help, just give us a call. Happy motoring!
Great Service
by Richard on 10/19/2023Yusuf in the service dept was great. She was very persistent with dealing with my warranty company Auto ShieldThanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
Yudi Barzaga an excellent service person
by Rene valdes on 10/12/2023updated 10/18/2023I received a great service. My service person keep me posted of the status of my vehicle.Hello Rene, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Pinonate on 10/02/2023Advisor Mr. José Linares demonstrated professionalism, knowledge and courtesy..Outstanding service.!!Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Service
by SamIAm70 on 09/29/2023Was very happy with my service visit. I had an appointment and didn’t have to wait very long. The service rep was knowledgeable and explained everything to my satisfaction. Car was ready in a reasonable amount of time.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Excellency
by Leonardo on 09/28/2023Amazing experience during the service time. Staffing was really efficient and the service time really short. Excellent customer serviceWe're glad everything was completed quickly and to your satisfaction! Thank you again for choosing AutoNation Chevrolet Pembroke Pines and we hope to see you again.
Mr Timothy Cooper
by cooper1 on 09/19/2023I got help with the best service and advice.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Oil change
by Woodskim on 09/14/2023My first time going for a oil change there everyone was nice and helpful actually the service was very fast I would recommend you all too other friends and FamiliesIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Worst service ever
by Once Loyal Chevrolet Customer on 09/13/2023I’ve only own and bought Chevrolet vehicles. Having my car service there has me never wanting to purchase a Chevy again if the standards of customer care has been degraded greatly. My care was there a little over three weeks. I did not get… a status until 4 days before it was ready to pickup. My service representative Deborah Gill kept telling my vehicle not going to be ready any time soon, because the same technician service multiple vehicles simultaneously. Instead of diagnosing one vehicle and moving on to the next. She then told me if parts were needed it would take some time because of a GM employee were on strike which wasn’t true. She also told me that that my extended warranty wasn’t going to cover the my repairs because I purchased it in another state she later changed her tune and started being even more condescending and stating she been doing the job for 20 something years and knows they are or aren’t going to cover repairs when it comes to repairs…again with out ever submitting the claim or having my vehicle diagnosed. My warranty covered everything, but the 3+ weeks of a rental vehicle. They only cover 5 days. My car is only 3 years old, but I’m currently looking to purchase another vehicle other than Chevrolet.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 433-3301 to discuss your concerns, as your satisfaction is of utmost importance to us.
Great Service
by vanebrill on 09/12/2023Took my Chevy Silverado for its first maintenance service. Advisor Erving Zamoran was very courteous and professional. Wait time was minimal.Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Best Service from Mike Berzon
by MAT2023 on 09/07/2023Best service from Mike Berzon. Scheduling is easy, appointments are on time, price is fair and my warranty repairs have gone smoothly. Estimated times for repairs are accurate.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5038 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
by Sandy Karon on 01/15/2025