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AutoNation Chevrolet Pembroke Pines


8600 Pines Blvd, Pembroke Pines, FL 33024 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (31) No (3)
Service Rating
Recommend:
Yes (37) No (10)
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Dealership Service Review

1 out of 5 starsservice Rating
Worst service ever
Written by Once Loyal Chevrolet Customer on 09/13/2023

I’ve only own and bought Chevrolet vehicles. Having my car service there has me never wanting to purchase a Chevy again if the standards of customer care has been degraded greatly. My care was there a little over three weeks. I did not get a status until 4 days before it was ready to pickup. My service representative Deborah Gill kept telling my vehicle not going to be ready any time soon, because the same technician service multiple vehicles simultaneously. Instead of diagnosing one vehicle and moving on to the next. She then told me if parts were needed it would take some time because of a GM employee were on strike which wasn’t true. She also told me that that my extended warranty wasn’t going to cover the my repairs because I purchased it in another state she later changed her tune and started being even more condescending and stating she been doing the job for 20 something years and knows they are or aren’t going to cover repairs when it comes to repairs…again with out ever submitting the claim or having my vehicle diagnosed. My warranty covered everything, but the 3+ weeks of a rental vehicle. They only cover 5 days. My car is only 3 years old, but I’m currently looking to purchase another vehicle other than Chevrolet.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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David Labella on 09/14/2023
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 433-3301 to discuss your concerns, as your satisfaction is of utmost importance to us.
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