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Customer Reviews of Tom Gibbs Chevrolet

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28 reviews
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  • Great experience!

    5 out of 5 starsby Natashao1 on 04/14/2017

    Went to Tom Gibbs for a routine service and was in and out in no time! Even got a free car wash! Will be back in the future for sure!
  • Chevrolet 5* Service

    5 out of 5 starsby RobertM17 on 04/07/2017

    Everyone in the service area is eager to help and listen to any concerns you may have - always accommodating to on-the-spot issues !
  • Top Shelf Chevrolet!

    5 out of 5 starsby FLTommy on 02/04/2016

    Top shelf Dealership. Bright young salesman Bill B. was very knowledgeable, courteous and helpful. The Dealership is bright , clean, and the staff are all as helpful as anyone could hope for. This Dealership does not drop you after a sale either. The service dept. and every Tom Gibbs employee are helpful and never make you feel like they are trying to rush you off. I appreciate that! I have been buying trucks for over 40 years, I have purchased many! Never from the same dealer twice. I have found a Dealership close to home, I will purchase here again!
  • Buying and service review

    5 out of 5 starsby Darfield on 05/02/2015

    I bought my new Impala LTZ from Tom Gibbs Chevrolet and was extremely impressed with the sales person Megan. I got a great deal and was very pleased. Recently got an email from the service manager that the car was due for an oil change-tire rotation and scheduled it the next day although had less than 6000 miles on it but it was exactly one year old. And at no cost to me. Now that's great service! Don't buy a car new or used car/truck without checking with Tom Gibbs Chevrolet or you will make a mistake....believe me.
  • Fuel Leak

    5 out of 5 starsby ZO6 on 02/28/2015

    My service manager, Mike Naylor does a commendable job. He calls with updates and follows up, he is the guy I want watching over my car when it comes to service. Ken Hyatt for me is the other half of this winning team. I had a fuel leak and my garage smelled strongly from the gas fumes. My online research told me that this was a difficult repair to do. When I brought my car in and showed Mike the leak I was surprised at how seriously he reacted to what he saw. It was obviously a fairly good fuel leak and not far from the exhaust pipe. He did not want me to drive the car away and insisted on taking it in immediately. You have no idea how impressed I was. Mike was the very definition of a service manager being proactive. It has been several weeks now since the repairs were made and there is no more any detectable smell of gas. My service team did a fabulous job. I can't thank them enough for the great job they did. Mike and Ken are the reason I will continue to bring my car back to them for my service needs.
  • Run don't walk from this dealership

    1 out of 5 starsby ahjah9 on 07/05/2014

    I told the salesman, Mike, what I wanted & was very specific. He said he had the truck & I drove 45 min there, BF took the day off to bring my 2nd car as well for trade, only 2 find out it wasn't what I told him. I wanted a crew cab, he had an extended cab-big diff. Then, I thought he was texting me w/offers of trucks only to have him tell me, it was Mr G who did it. I asked him why then didn't he identify himself and why was he using the salesman's phone. Answer: he does that sometimes! To me, that's deceitful. Then Mike told me he can't find the truck I want in my price range and I needed to go up in my price! Well, Dave L @ Jon Hall Chevy found me my truck and I wasn't looking for leather, or a sliding back window, and he found it (plus it is a 4x4) for an awesome price!
  • Bad business practice!

    1 out of 5 starsby bcrisp on 12/01/2011
    updated 06/10/2025

    After filling out all paperwork and agreeing on a price given to me by dealer and waiting two days for my truck to show up, the dealer then waited for me to show up to take the vehicle home to tell me they were raising the price by $1200 because they were wrong and I was not going to get agreed upon rebates they said were offered by GM. The sad thing is they thought my anger was only about the money, and not the fact that two days earlier we had agreed on a certain amount and they changed it but waited for me to show up two days later to tell me. I am a contractor and there is no way I can enter a contract with someone but charge them this much more for a service rendered, and call it a good business practice. Sad, and I would never recommend a place like this to anyone. Period!

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