Greenway Ford
Customer Reviews of Greenway Ford
Review type:
Friendly, helpful staff. Fine experience all around.
by RBurns66 on 10/20/2015Came in for service on a recall notice. Was able to get a ride home, so I didn't have to spend my day there. Everyone was very nice and helpful.First oil change
by Anto215 on 10/19/2015I came in for my first oil change , it was pretty quick and simple. Everybody was nice and friendly. The only issue I had was the lady I mad a appointment with did not help me at all. I stood outside waiting for at least 20 min for her to… come and take the keys and whatever but she didn't. Someone else finally came and helped me. I didn't get his name but he was very helpful. After everything was finished then the lady I originally made the appointment with came and asked me to give her a good review ... Even though she did not help me at all. Everyone else was great and the service was also.Great service
by pphelps0765 on 10/18/2015Experience was great as always. Finished in a timely manner at a fair priceKudos to Greenway Ford
by Baseball8846 on 08/10/2015updated 10/19/2015My experience at Greenway Ford has always been excellent. Terry is the Tech that is very helpful and I can always depend on him to get everything done that I request. I think he is a valuable employee who goes the extra mile always.… KudosExcellent People to do business with.
by rascorp on 10/16/2015I was extremely satisfied with all the service. We had a few bumps in the road, regarding financing but you fixed that problem. Service was excellent. Can't do maintenance service as we live over 400 miles away. I"m still working on the… CD problem. Further investigation, I find there have been others with same problem, missing CD player, which appears to be a problem with FORD, not your dealership.Great service
by Nmorales2955 on 10/16/2015First, we had a great deal for our trade in. Then We had some concerns w the car and gratefully sales mgr and service mger calmly accepted to ck it out.Thank you so much for the wonderful review, Nmorales2955! We're glad everything was completed to your satisfaction! Take care!
Amazing Customer Service!
by Sept2015 on 10/15/2015The technician who greeted me and provided the information on the service was Excellent. She was very personable. She provided professional feedback on my mustang and on my other vehicle so that when I took it to the dealer, I would be… somewhat aware of the potential feedback on the service.Your comments keep us motivated and working hard for all our guests, Sept2015! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
service department
by jsurveyor on 10/15/2015Service was and always has been exceptional.. no worries when I bring my truck in for work.jsurveyor, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!
Great serviice
by Ralphy09 on 10/14/2015Great service experience. David Addison handled my recall smoothly and quickly.Our Staff work hard to ensure the quality of care we put into everything we do! We sincerely appreciate your business here with us at Greenway Ford, and we look forward to continuing to do business with you!
great
by dylan19 on 10/14/2015Great service the service advisor were awesome the service was great the work was done quicklyWe're pleased to hear everything was completed to your satisfaction, dylan19! Thanks again for your business!
I love my Car
by Lizloveturtles on 10/13/2015LaTroy my salesman was so helpful. Best car buying experience ever. Then the sales manager who closed on my deal was extremely friendly & professional. Love Greenway, excellent serviceLizloveturtles, thank you for being one of our valued clients and leaving us your response to the quality service you received! Please let us know if you ever have any additional questions! Safe travels!
Too high for a service almost $50
by candysweetxo on 09/19/2015Car in for service. I had an appointment. Waited a little longer than I expected with an appointment.No integrity
by integrity6 on 09/15/2015This dealership returned my vehicle to me after 24 days and $1500.00, in worse shape than I drove it in. I took it in because my 2006 Mercury Mountaineer needed a PCM. They repeatedly said it was a bad wire, then a PCM, (which I knew and… gave them a copy of the diagnostic) They rekeyed my vehicle and couldn't explain why. When I left this dealership my vehicle was not safe to drive. It now starts in drive and reverse. My service advisor apologize for his word not being good and blamed it on Chuck the drivability technician. No integrity!We are disappointed to hear your recent experience with us. Customer service is our number one priority so we are disappointed to hear we failed to provide you with the quality service you deserve. We would like to try to restore your confidence in our business so please reach out to us at (407) 275-3200 at your earliest convenience. We hope to speak with you soon.
worst dealer in Central Florida
by Raforr2012 on 09/14/2015Worst dealer in Orlando, this is my third Ford and I made the mistake to buy it from greenway, I can not believe that Ford lets dealers like greenway sell their cars and use their brand to steal from consumers. lets start by saying that… took them seven hours to sell me the car. two days later the car started making grunt/creak/chirp/squeak noise from the front lower control arm when the car goes over bumps, or leaves from a dead stop. Called the dealer to see if they could help. no one ever answer the phone or called me back, Did my own research just to find out there was a TSB on this model and year. Took it back to the dealer because they never picked up my calls. Just to find the most disgusting attitude from the sales rep that sold me the car, blaming me because of the car i picked and trying to sell me warranties instead of helping me resolve the issue. The manager didnt even talked to me, just asked the sales rep to get the keys right in front of me without making any eye contact. Took the car for a ride came back and the sales rep told me that there was an issue with the car but because the car was so "old" (2012 mustang gt with 23k miles). the dealer was not responsible, i write this so that no one else has to go trough the pain that is to deal with GREENWAY FORD. in Orlando Fl. Oh and on top of that the trade in was never paid off and my credit almost gets ruined because they send the check after the monthly payment was due.Raforr2012, I am sorry to hear about your recent experience at Greenway Ford. This is not how we typically conduct business, nor is it acceptable. I would like to address your concerns and resolve any additional questions you might still have regarding this matter. Please contact me so that I can get some additional details of what exactly went wrong so we can do our best to make this better, if we still can. I can be reached at 407-275-3200, extension 4357. David Nelson, Director Customer Relations.
great service
by dimanci on 09/10/2015Everything is excellent! Great personnel and atmosphere! Friendly management! Greenway Ford is the best!Thank you for your wonderful response to the quality of service our Staff provides, dimanci! Here at Greenway Ford, we truly value you and your business and we hope to see you again!
Good times at Greenway
by Millerdogg on 09/10/2015It would be nice to get your car washed if you asked. One out of three times (services) it worked.Millerdogg, your positive review means a lot to us and were happy we could help you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great Service
by cmansfield on 09/10/2015everyone was great throughout from the salesman to financing.They really went above to help us. Wilber was Excellent in all areas. he took a lot of time with us helped us for 5 straight days Dimitre was good too.The finance officer went way… above to work out the deal the way we wanted .Overall the experience Service and the personal was excellent and we will be back again to buy sooner than we anticipated .Thank you everyone at Greenway Ford..Wonderful service
by powell015 on 09/10/2015I just love how my salesman Steve was on point with me. I enjoyed the time there everybody was very nice.Great experience
by jessedibartolo on 09/04/2015Andrew and Troy in sales and Chris in finance are fantastic. I purchased a vehicle approximately 6 months ago from this team and unfortunately 2 weekends ago someone hit me and it was totaled. Andrew, Chris, and Troy worked diligently to… get me into a new vehicle. I cannot say thank you enough for their dedication and hard work.Jesse, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. All of us here at Greenway Ford truly value your business and hope to see you again soon! Take care!
satisfacer services
by millobarber on 09/04/2015Me dieron un buen servicio, me atendieron amigablemente y me dieron laa importancia de un buen cliente, the best dealer.We appreciate your feedback of our Staff's outstanding service, millobarber! Thanks again for your business! Take care!
New Car Purchase
by kkanack on 08/24/2015We purchased a 2015 ford fiesta and a 2016 ford fusion, both cars are great. The service was very good, Dimitri was very helpful and through as he walked us through the whole purchase procedure, we would definitely recommend him to any… friends interested in purchasing a new car.We appreciate your feedback, kkanack. Thank you so much for choosing Greenway Ford as your first choice for purchasing your new vehicle!
We really enjoyed reading your feedback, rascorp! All of us here truly value your business and look forward to your next visit!
by greenwayford on 10/19/2015