Greenway Ford
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Dealership Service Review
service Rating
No integrity
Written byon 09/15/2015
This dealership returned my vehicle to me after 24 days and $1500.00, in worse shape than I drove it in. I took it in because my 2006 Mercury Mountaineer needed a PCM. They repeatedly said it was a bad wire, then a PCM, (which I knew and gave them a copy of the diagnostic) They rekeyed my vehicle and couldn't explain why. When I left this dealership my vehicle was not safe to drive. It now starts in drive and reverse. My service advisor apologize for his word not being good and blamed it on Chuck the drivability technician. No integrity!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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greenwayford on 09/24/2015
Dealer Response
We are disappointed to hear your recent experience with us. Customer service is our number one priority so we are disappointed to hear we failed to provide you with the quality service you deserve. We would like to try to restore your confidence in our business so please reach out to us at (407) 275-3200 at your earliest convenience. We hope to speak with you soon.
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