Customer Reviews of AutoNation Chevrolet West Colonial
Review type:
Sales person
Hello Brandon, we're happy you found Manny to be so supportive during your experience here at Autonation Chevrolet West Colonial. If you ever need help, just give us a call. Happy motoring!
AWESOME
by AC Techi on 02/27/2023Staff was very friendly and knowledgeable...I'll definitely come back!It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Quick efficient service
by Christinesme on 02/27/2023The service department was quick in getting the quote and performing the work. The work even came in under the quoteIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Great service
by Kdrich29 on 02/24/2023Was greeted right away and taken care of quickly. Car was even ready earlier than they said it would be.We want all our clients to have a comfortable and stress-free experience with us!
Oil change
by Patrick on 02/21/2023My wife and I are visiting Florida, I needed an oil change for my 2022 pick up truck. I made a few phone calls and could get into this dealership a few days later, so I made an appointment and they called this thing EXPRESS CHANGE. My… appointment was at 12:30 in the afternoon and it took them 2 hours and 10 minutes just to change the oil and nothing else on the vehicle. I could not understand why it took two hours with an appointment, I can go to a dealership in my state without an appointment and get the thing done in 20 minutes. In this time I was not updated at all. I would not recommend this dealership to anyone, I also spoke with the general manager concerning the situation and he did nothing about it. This dealership needs to learn what customer services is, and understand that when you make an appointment you get in right away or what’s the sense of having an appointment. Adding insult to injury, they charged me $50 more for that oil change than I do in my home state.Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.
Service at AutoNation Chevy West Colonial
by LisaJ_W on 02/20/2023Very professional, Justin communicated with me every step of the way. He even understood my frustrations lol. Although when I set an appointment is with the first available technician, when I walk in he always assists me. So I guess he is… my technician when I come and he is truly a blessing.Hi Lisaj, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Multi-Service Inspection
by Debra B on 02/17/2023This was my first interaction with Leesday San Martin. Lee was friendly, courteous and professional.Hi Debra, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet West Colonial. If you ever need help, just give us a call. Happy motoring!
30 k miles check up
by Dolores on 02/16/2023Work done on time and very friendly advisor.Hi Dolores, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent service 👏
by Enry on 02/15/2023The sales person was very knowledgeable and helpful. She made the whole process easy.Hi Enry, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change, Tire rotation
by odalis2 on 02/15/2023Great customer service. I was able to get service without an appointment and I was in and out. While I waited, I enjoyed a free cup of hot chocolate.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
2018 Chevy equinox SERVICE
by Serviced on 02/12/2023It was a fast and quick processHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
QUICK AND EASY!!
by MARIA DELGADO on 02/03/2023My salesperson Erika Vasquez Alvarez was so attentive to my needs. She and the managers listened to my preferences and made it happen! One of the best car buying experiences!We're glad to hear you found our staff was so knowledgeable and helpful!
Sandra Brito
by Sandra Brito on 01/30/2023Justin Lockwood was fantastic ! I have never had an issue with this dealership . The service has always been excellent . Everyone is always nice & welcoming from the minute I pull up & get out of my car. The communication is excellent!… Justin was very genuine , professional & down to earth honest about everything . My car was repaired in the time frame they gave me & the quote they estimated. I feel that people forget they are human & extremely busy - they do an amazing job for being so busy . Thank you Justin for such fabulous service & honoring your word . I felt very well taken care of & at peace . I will never go anywhere else you guys are amazing ! Thank you again Justin !It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
2022 Chevy Trax
by jbrumer on 01/30/2023The Service stated was complete. After one day the check engine light came back on and we had to tow it back to the dealer. This is a 2022 Chevy TraxThank you for reaching out to us. We regret to hear about the situation you have described.
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (407) 680-0751, so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Excellent service
by Stephanie P on 01/27/2023Dalbey Flynn was extremely helpful throughout the service time here. He communicated well, was friendly and over I was satisfied in the way he handled everything to make sure I received the best service I needed. Thank you for being so… helpful and polite throughout. It is well appreciated.Hi Stephanie, thank you for your kind review; we are happy to pass along your comments to Dalbey here at Autonation Chevrolet West Colonial! Drive safe, and we'll see you on the road.
Does anyone there answer the phone or reply to emails?
by RICKEYG on 01/26/2023How ironic that I received a request to post a review right after making an umpteenth attempt to get an answer on why my car has been sitting finished in their collision center but I still can't pick it up. I've been without it for 2 months… now, and it was completed more than 2 weeks ago. The insurance company rep told me that can't get anyone to answer their calls, either. I DO NOT RECOMMEND.Hello Rickey, thank you for taking the time to leave us feedback. Please call our General Manager at (407) 680-0751 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
I had a new service Rep.
by daileymc62 on 01/17/2023Service rep was lost at times and it took over 2 hours for an oil change and tire rotation. No charge for service as I still have to ones from my purchase of the truck.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (407) 680-0751 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Excellent Experience
by Isabel N. on 01/17/2023Job Lucien was absolutely amazing! He cared about our family and only wanted us to be happy. Job found the perfect car for us. We absolutely love AutoNation Chevrolet West Colonial, we will definitely be coming back!Hi Isabel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil Change on GS Vette
by GSVette on 01/13/2023Timely but expensiveThank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Love my new Silverado 1500
by Emanuel A on 01/09/2023Staff went above and beyond to get me the best deal on my new Silverado 1500 and had me in and out of the dealership and in my new car in less than 3 hours. Amazing!! Go see Marquis Oliver he made the whole process quick and painless.Hello Emanuel, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Car issues
by Tamara1028 on 01/09/2023Very nice and to the pointHello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
AMAZING EXPERIENCE
by JASONGENESIS on 01/03/2023The Team at AutoNation made the experience so very easy!!!Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Brandon! Thanks for the recommendation, and have an amazing day!
by Patty Sow on 03/21/2025