Gilbert Ford
Customer Reviews of Gilbert Ford
Review type:
Our 2018 Jeep
Our 2018 Jeep
by Jeep505 on 04/28/2024This was, by far, the best experience we’ve ever had buying a used vehicle. Our salesman could not have been more honest and helpful. We live in New Mexico so we were not able to see the car in person. He FaceTimed us and gave a thorough… “tour” of the car answering all of our questions. He even got under the car to show us that there were no leaks! When we received the car, it was just as promised. The car looks brand new! Communicating with the dealership and getting the paperwork done from a distance could not have been easier.Hi, it's experiences like yours that really keep us motivated! At Gilbert Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
The best car buying experience.
by Ayumet1027 on 01/25/2024I purchased my 2024 mustang GT from Gilbert Ford in Okeechobee Florida. I have to admit this dealership should be a flagship example to other dealerships. No games were played. This is the price this is the dealer fee, Branden Pyke my… salesman was absolutely awesome Harry the finance manager was also great. It was a no pressure experience. They worked hard to get me the best rate everything was clear and transparent. I recommend anyone in the market for a Ford to come here and ask for them.Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
GILBERT FORD SERVICE DEPARTMENT IS THE TOPS
by Milly Q on 04/30/2021LOVE the service department. Always on time, fair price for the work, and service manager Roy at Ford is a pleasure to speak with. He goes the extra mile to make sure everything is done right. And let's me know about sevrvices they I may… need to be addressed in the futureHi, we're happy to hear you had such a positive experience with our team! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612
Preparing my car for a long trip
by noscreenname on 09/07/2020Service personnel went through my car thoroughly, preparing it for a long trip. I originally came in for an oil change and to fix a slow leaking tire. But was recommended for additional service (low battery voltage and various filters)… and I am now confident that my car will not leave me stranded roadside somewhere. The work was completely quickly and on time.Office Technician in Garage
by Milford Medl on 06/05/2019Professional and very courteous!Hello Milford, we're happy to hear you had a great experience with our team! If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon – Director of Operations – (863) 824-3612
Miss Harriet Dennard
by sweethd on 01/10/2019Very pleasant experience done in anticipate time everyone was very helpfulWe are happy we could make your experience a positive one! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612
Fast service
by M...M.. on 10/27/2018updated 11/02/2018These guys and girls were great. Super fast and knowledgeable and super friendlyThank you for your wonderful response to the quality of service our Staff provides! We're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612
Worth The Commute
by fishingfool on 09/17/2018We purchased two new cars from this dealer when we had an RV in the local area. Now we drive the 2.5 hours for service because they are just that good.Hello! We're so happy to hear you chose us to buy two new cars! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612
whistling noise
by andyech on 08/17/2018updated 08/22/2018truck was making a whistling noise and after the second attempt it was correctedWell Done...
by jenmbudz on 05/14/2018updated 05/24/2018There was a bit of miscommunication upon my arrival, so at 8 months pregnant and inconvenienced due to the miscommunication my hopes weren’t too high. I can honestly tell you I left surprisingly pleased. The service was excellent. The… staff was friendly. My issue was fixed and I was on the road again much quicker than expected. Alex in the Service Dept was extremely accommodating and pleasant. I will be back, hopefully not anytime soon, but I will be giving them my business again. Thanks for the great service!Great Communication = happy service customer
by Natalie Carlson on 05/07/2018updated 05/22/2018Roy is the best Service Advisor! He kept me informed the whole time my Fusion was being worked on.Everything was great!
by kkeller on 10/27/2016My family unexpectedly needed a new vehicle. After searching the Gilberthasit.com website, I found a 2015 Ford Escape with low miles within my price range. I could not find a better deal within 100 miles and this was in my back yard! I set… up an appointment to see the vehicle for when my wife got home from work. We test drove the car, loved it and wanted to start the paperwork. I had to go to work in two hours and Gilbert was great in expediting the paperwork. We were in and out in two hours. Our salesman Ralph was extremely helpful. I went back a few times over the following few days with questions and everyone was more than accommodating. I definitely recommend Gllbert Ford and Chevy. I got a great vehicle for a great price and was treated in a very friendly manner.We really appreciate your feedback! Thank you again for choosing Gilbert Ford, and we hope to see you again soon! Thank you for being part of the Gilbert Family. Sincerely, J.D. Mixon -- Director of Operations -- 863-824-3612
Oil Change
by Foxybrown1 on 08/23/2016updated 08/29/2016Service advisor was very courteous and got work done in a timely mannerFoxybrown1, your positive review means a lot to us and were happy we could help you! Thank you for being part of the Gilbert Family. Sincerely, J.D. Mixon -- Director of Operations -- 863-824-3612
a very good review
by 1433jfd on 04/24/2016updated 05/07/2016The detail department has done a wonderful on cleaning my vehicle. I keep coming back.We really appreciate your feedback! Thank you for being part of the Gilbert Family. Sincerely, J.D. Mixon -- Director of Operations -- 863-824-3612
The works
by Marylb1949 on 03/16/2016Great place best people the best service anywhereThanks for the great star-rating, Marylb1949! Thank you for being part of the Gilbert Family. Sincerely, J.D. Mixon -- Director of Operations -- 863-824-3612
major repair
by Travelmaster02 on 03/10/2016My car was there longer than what I felt it should of as it was there 10 days once the parts was there it seems as if it was not important to them to get it done quickly the old part could of already best out and when the part came in they… could of replace it the next day and cut out at least 2 days in the shopTurbo replacement
by Arubaboy on 06/12/2015The only reason I did not give the dealership 5 stars is because I was told the job would be a few hour job but they had my truck for 2 days. That is the reason I responded with "no" to two questions. There seemed to be a minor… communication issue too but that was resolved though that could have been a puzzle piece that caused the miscommunication about the length of time the job would take. Over-all I am very satisfied with Gilbert Ford and actually purchased a vehicle from them about 2 months ago.May19th,The works
by BarbWojo on 05/20/2015Everybody was VERY nice & it was very clean, Felt right at home with the Keurig Coffee. Thanks to allOil Change & all around check
by Mustang08 on 04/01/2015updated 04/10/2015I have my car serviced by the dealer as we keep a check on times needed.
Hi, it's experiences like yours that really keep us motivated! At Gilbert Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612
by Barry Lewis on 04/30/2024