Customer Reviews of Sullivan Buick GMC Trucks
Review type:
Great car buying experience
Review of Sullivan Buick GMC, Ocala, Fl
by Disappointed on 04/25/2025Recently, I purchased a 2025 Buick Enclave Avenir from Sullivan Buick and GMC, Ocala, Fl. I live four hours from Ocala, Fl. Sullivans happened to have the exact vehicle that I was searching for. During the negotiation, I was forced to… purchase something called the Sullivan App which was supposed to offer additional security features. I thought that with the security features implemented by Buick and OnStar that the purchase of the app, which was priced at $2,500, was unnecessary. They would not sell me the car unless I bought the app as well. I felt strong armed and pushed into something I didn't need or want. Additionally, I was promised a set of all weather mats for the vehicle. They did not have my color in stock and said they would order and ship them out to me. I was notified by the parts department they had arrived; however, the parts department was not aware they were supposed to ship them out. My calls to the sales people bout this I have worked with have gone unanswered. Also, because I live four hours away they told me it was best if I contact a Buick dealer ship in my local area for the first oil change. I have owned Buicks for many years (I still own a 1995 Buick Rivera with the original bag phone) I have never encountered service this poor or the fact they were willing to throw a sale because I didn't want to purchase the app. If it would have been for the color that I had been looking for I would have walked. DO NOT BUY FROM THIS DEALERSHIP!!!!Our team has acknowledged this review.
BJ Wood
by BevWood on 04/14/2025Everyone is so kind and respectfulThank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you found the team at Sullivan Buick GMC [Ocala, FL] to be kind and respectful. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Buick GMC Team
Great car buying experience
by Jeffrey on 08/02/2024I had an excellent experience at Sullivan Buick, GMC! The team there, including Patty Laisney, Princess, and Richard Bouker, went above and beyond to make sure everything went smoothly. Patty kept me informed every step of the way through… timely emails, ensuring I knew exactly what was happening with my purchase. Princess was incredibly knowledgeable about the 2025 Buick Encore Avenair I was interested in, providing all the details I needed to make an informed decision. Richard worked diligently with me on the numbers, ensuring we could strike a deal that worked for both sides. Thanks to their friendly demeanor and responsiveness, I am now the happy owner of a new car. I highly recommend Sullivan Buick, GMC to anyone looking for a seamless car-buying experience. Thank you again to Patty, Princess, and Richard for their outstanding service!Thank you so much for your wonderful review! We are thrilled to hear you had such an excellent experience at Sullivan Buick GMC. It’s great to know that Patty, Princess, and Richard were able to provide you with the support and information you needed during your purchase of the 2025 Buick Encore Avenair. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. Enjoy your new car, and we look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team
Dealer Offers Free Unicorn Rides With Every Purchase. It’s magical
by Jonathan Rivera Rose on 11/02/2023My experience at Sullivan GMC Buick here in Ocala Florida was nothing short of exceptional. Car shopping is typically associated with stress and anxiety, but Sullivan GMC Buick managed to completely redefine the process, making it an… enjoyable and even fun experience. Stephen, my salesman, displayed a high level of professionalism and knowledge, ( ok, maybe not “high level” LOL, but he was nice), making sure I was well-informed and comfortable throughout the entire journey. He went above and beyond to cater to my needs and preferences. However, the real standout at Sullivan GMC Buick was Anthony, the finance expert. His expertise and dedication were truly impressive. Not only did he guide me through the financial aspects of the purchase seamlessly, but he also added a touch of delight to the whole process. Anthony's exceptional service deserves special recognition, and I believe he should be duly rewarded for his outstanding performance. Sullivan GMC Buick here in Ocala stands out in the automotive industry for its commitment to customer satisfaction and professionalism. If you're in the market for a new vehicle and want a top-tier buying experience, I wholeheartedly recommend Sullivan GMC Buick. Your search for a reliable and enjoyable car-buying experience ends here.Your compliments and kind words mean so much to us and our team, Jonathan! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Sullivan Buick GMC Team
Dissatisfied Customer
by Dennis McKendree on 04/12/2023On April 4 2023 I had an appointment to check faulty passenger brake light. I was informed by Noah that it was not a bulb issue and that I would have to bring it back because it could take several days to diagnose and then the extra time… to get parts and have it repaired, and that no loaner vehicles were available, so he would contact me when one is available. It has been a week and still no response. My Yukon was purchased at your Dealership and I have been a loyal service customer with this Yukon and my previous 2 vehicles for all maintenance concerns as your records will show. We are raising our 6 year old Granddaughter since our Daughters passing as of October 16th of 2022 and my concern is it being a safety issue and getting pulled over by Law Enforcement as our Yukon is our only dependable transportation. With this being said, I am very disappointed with lack of response from your dealership but not with Noah, he was very courteous. I do not feel it is my responsibility to rent a car for 2 to 5 days while my vehicle is being repaired at your dealership. Looking forward to your response. Sincerely, A very dissatisfied customer.Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Sullivan Buick GMC Team
Sales team
by Jilldickey622 on 10/28/2017I have to say that the sales team at this place was awesome. From the Internet guy, the sales person and the manager it was all great.Very Satisfied so far
by MrbTune on 12/27/2016We had a great experience with our salesperson Brian Lane. We bought a used GMC that had stone chips in windshield, as part of the deal it was to be corrected. Thanks Brian for getting the deal done, ( all be it we had to remind Sulllivans… ) They took care of windshield!Don't Purchase from Sullivan
by Donotbuy1 on 02/06/2016This dealerships represents extremely poor ethics. I purchased a used vehicle, the first time I drove the car as the new owner the check engine light came on. I reported this action to the dealership, spoke to the Service Manager, Sales… Floor Manager and my sales person. All said they would speak to "Mr. Sullivan" and call me back. You guessed it--one one called me back. The repair was $317 and a lesson well learned---no one should purchase from Sullivan Buick in Ocala!Pontiac SV6 2005 Problems
by jlsmitty55 on 11/15/2008I had a terrible experience at Sullivan Pontiac. The replaced the front cradle assembly, left some bolts loose. I complained about a clunking sound, took service mgr for a ride and he said it was normal. We took a trip to the Rockies and it… got worse, took it to a dealer and they found that the bolts on the stering were ready to fall out, said it could be very dangerous situation. Sullivan could not even find a problem. Several other problems also that they were never able to fix. Contacted Pontiac to no avail. Sullivans is terrible. We have had 14 pontiacs over the years but this is our last one, last GM also.
Sullivan Buick GMC of Ocala offers one of the largest new Buick and GMC and used car inventories in Florida, with a certified auto service department to care for your vehicles long after the sale. Our The Villages Buick GMC customers frequently find sales on new and used vehicles not found elsewhere. Sullivan Buick GMC is conveniently located on Southwest College Road, easy to find from Exit 350 on Interstate 75 in Ocala, Florida. Call (352) 620-0008 if you need driving directions to our Ocala dealership near Dunnellon.
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service
Thank you so much for your wonderful review! We are thrilled to hear you had such an excellent experience at Sullivan Buick GMC. It’s great to know that Patty, Princess, and Richard were able to provide you with the support and information you needed during your purchase of the 2025 Buick Encore Avenair. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. Enjoy your new car, and we look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team
by Sullivan Buick GMC [Ocala, FL] on 08/02/2024