Sullivan Buick GMC Trucks
Dealership Sales Review
Recently, I purchased a 2025 Buick Enclave Avenir from Sullivan Buick and GMC, Ocala, Fl. I live four hours from Ocala, Fl. Sullivans happened to have the exact vehicle that I was searching for. During the negotiation, I was forced to purchase something called the Sullivan App which was supposed to offer additional security features. I thought that with the security features implemented by Buick and OnStar that the purchase of the app, which was priced at $2,500, was unnecessary. They would not sell me the car unless I bought the app as well. I felt strong armed and pushed into something I didn't need or want. Additionally, I was promised a set of all weather mats for the vehicle. They did not have my color in stock and said they would order and ship them out to me. I was notified by the parts department they had arrived; however, the parts department was not aware they were supposed to ship them out. My calls to the sales people bout this I have worked with have gone unanswered. Also, because I live four hours away they told me it was best if I contact a Buick dealer ship in my local area for the first oil change. I have owned Buicks for many years (I still own a 1995 Buick Rivera with the original bag phone) I have never encountered service this poor or the fact they were willing to throw a sale because I didn't want to purchase the app. If it would have been for the color that I had been looking for I would have walked. DO NOT BUY FROM THIS DEALERSHIP!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No