Jenkins Mazda
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Customer Reviews of Jenkins Mazda
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126 sales reviews
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Beep rip me me out the plastic I been actin brand new ♥
by Denetra Rivers on 05/21/2025Omg Marshall provided Great and I do mean GREAT service, He helped me and my husband with our car trade in, and answered all of questions the experience was nice.Lied to and Left With a Dirty Car
by Randy on 01/07/2024Dirty car, terrible customer service. My wife and I were very disappointed with the buying experience and how we were treated afterwards. After telling our salesperson what type of car we were looking for and what price range, he located… a 2020 Mazda CX-5. Over the phone, he said there would be no problem getting us a payment of $367/month $0 down, but when we sat down at the dealership to look at numbers, the lowest price he showed us was $420/month $1,000 down. After repeatedly explaining how unprofessional and frustrating it was that he “bait and switched” us, he was able to get the price down to the original number he quoted and admitted “that’s my bad. I [non-permissible content removed] up.” We ended up purchasing the vehicle, but weren’t able to test drive it as it just recently came into the dealership. We were taken back into the service area and only were able to see it on a lift while it was inspected by the service team. We were told the vehicle would be ready in 2 days after being inspected and detailed. When we received the vehicle, the outside was clean, but the inside had numerous areas that hadn’t been cleaned. We called the dealership and noted how dirty the inside was. They agreed to detail the vehicle again and offered a $50 Visa gift card for our inconvenience. After bringing the vehicle in and waiting another 2 days, we were notified the vehicle was ready for pickup. The inside of the vehicle still had numerous stains on the roof, seats and headrests. Additionally, we’ve still yet to receive the gift card that we were promised. My wife and I have purchased vehicles from 6 dealerships and have never received a car in such poor condition, and received such negative customer service before.Thank you!
by Thank you on 09/26/2023A special thank you to Mark for coming to my home and setting up the car’s garage door opener!Great Place to Buy
by Great Place to Buy on 09/20/2023Blake and Rams were terrific in making my used car purchase a very good deal. JW in finance made things quick and easy. Service handled a tire problem expeditiously.Jenkins Mazda Played Me
by Chembio8585 on 09/14/2023Dishonest, [non-permissible content removed], great at playing bait and switch for more money. They are pros at taking $30K for a car that did not exists, even though they gave me a sales sheet with vin info, pictures and listed on their… website. They knew I did not have transportation, I waited two hours for pick up, I finally called, “the car was sold a month ago” now Jenkins Auto group has 20 dealerships and has no accurate inventory?? Bottom line they took (tried) to take advantage of a female senior citizen. The kicker, they can give the SE model for additional $2500!Jerold was the best!
by Amanda L on 06/14/2023I had the pleasure of purchasing a car from Jerold. He was patient, answered every question I had about the car, and made sure to explain in detail the differences so I can find exactly what I wanted. I generally hate buying cars from… dealerships, but he made me and my fiancé feel like family and I trusted him through the whole process.Car purchase
by Noella Poirier on 05/03/2023Very good.. Sales Person Alejandro Rodriguez very nice and informative.Great experience
by CJnAlex on 04/14/2023I would highly recommend Jenkins Mazda to anyone! Justin was very helpful in helping us to find what was right for us. And of course the rest of the team was great as well!Experience
by Purchase on 04/12/2023Scott and Nikki were outstanding. Scott was very thorough and knowledgeable. It took me a few weeks to do the deal as I was torturing myself either to buy or not to buy but in the end I made the right decision. Nikki was fantastic in… finance and save me money on financing.Awesome service
by Katlyn oneil on 03/31/2023Victor Fitzgerald was very professional and very knowledgeable.EVERY THING WENT GREAT Until Monday
by My Experience on 03/02/2023My overall experience was GREAT.. Don Hallgren is a GREAT sales Person who I would recommend without issue!!! The Process was a little long , but that's Car Buying. The Down Payment process and finance office trip was FLAWLESS on Friday… when I purchased my car. The deal howevr didn't go thru because of lateness on Friday... On monday I went back to sign title work and was informed of a request by the "LENDER" for an additional down payment of $1500.00 before the FINANCING could be completed. After some back and forth with myself , my finance officer and a sales manager the deal was revamped and financing went through. OVERALL the process went well....Great Experience
by Dalton H on 02/28/2023The salesmen and staff at Jenkins are a great group of people to do business with. They are very professional and do their jobs exceedingly well. I was treated with respect as a customer the entire time I was there and they were able to… accommodate everything I was looking for.Excellent Sale on Mazda 2021 CX5
by Warren B on 02/06/2023Had a very good professional sale, with all promises made an honored, car was equipped with excellent features, and salesperson Don Harnell explained features Adequate so we understood them, he was very thorough. He performed in a… professional Manner throughout the sale.Mazda CX-5
by BJM on 01/31/2023We had a great experience at Jenkin’s Mazda of Ocala. Elijah and Joe worked with us to get the exact car that we wanted.I had a great experience
by Anne on 12/30/2022My experience with both Elijah and Joe was very good, they were very nice and respectful.Wonderful experience
by Naomi De Cristo on 11/01/2022I had a wonderful experience at Jenkins Mazda! The sales reps were very accommodating (Sher and Scott), Linda the receptionist went out of her way to make my wait pleasant. All the employees greeted me and we're friendly offering… conversation. When I had to bring the car back, the service department was right on top of it. I would also like to praise the staff for teaching me all the electronics.My purchase of Cx-5 Mazda
by Johnny Blake on 10/29/2022I Just like to think all the staff personal that was involved with making my purchase a good one ( Scott, Steven, R. Parker and Sheriff. Scott, Steven and Mr. Joe for always making sure that everything was taken care of to my satisfaction… of my vehicle purchases ( this makes my 7 or 8 Mazda purchase) I'm looking forward to good service as well, from the service department. Thanks guys for making my buying experience special. Mr. BlakeTraded up for a 2020
by Shirley A Jones on 10/08/2022Am very satisfied with my recent purchase of a new to me vehicle. Service was very customer oriented and efficient. Sales staff went out of their way to ensure a satisfied customer.GRATEFUL JOURNEY
by NeNe on 09/20/2022The first sales person I encountered was very helpful & stayed in contact throughout the deal. When he had to be away, the next available rep was even more considerate & helpful. The managers were readily available & verbally helpful in the… process. I give an A+ rating to their customer service in sales.Great experience
by Jim Cummings on 09/10/2022Jerold was a terrific salesman and explained everything in detail.Funner
by My Mazda on 09/07/2022We went to see about getting a little bit bigger car and ended up with the car we wanted in the first place. Mazda CX 5. Have always loved Mazda, had one since 1991 also purchased at Jenkins. They got us into our dream car!! Thanks… Richard and Jenkins.
About our dealership
What sets us apart
The team at Jenkins Mazda strives to provide you with a top-notch car-buying or -servicing experience. Visit our Mazda dealer in Ocala, FL, to buy or lease a new or used Mazda or for Mazda service and repairs.
Thanks for the 5 start review! We hope to work with you again in the future. Safe travels!
by Jenkins Mazda on 10/09/2023