Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Less RX350
I actually look forward to service appointments!
by B Palmer on 12/02/2022My 2009 Lexus ES remains in tip-top condition thanks to my wonderful service advisor, Rick Brown. When I purchased this car from Germain, I knew I was buying quality & reliability that could possibly last a lifetime. Their regularly… scheduled service keeps a sharp eye out for any unusual wear & tear. The dealership is so conveniently located. And I truly enjoy waiting time in the lounge area. Everyone is so friendly; there’s comfortable seating; complimentary wifi; excellent latte machine & snacks.B, we're thrilled you love the facility and the service! Thanks for letting us know how much you appreciate having Rick as your service advisor. It is our pleasure to keep your Lexus ES running in its best condition. We wish you all the best in your upcoming travels. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager
Simply the Best
by Joie on 11/29/2022Beverly Coppola has done it again!! My Lexus was having electrical problems; we thought battery, and this happened over the Thanksgiving weekend. I left Beverly a message on Saturday but she had the day off. First thing Monday she called… and scheduled me and about two hours later I was back on the road with a reliable car. I am so grateful that Beverly is always looking out for her clients. She is efficient and diligent. I can count on her to take care of every detail on even the simplest of concerns to the most complicated. I believe she loves her job!!Joie, we love to hear from our guests about the phenomenal service provided to them by Beverly. Thank you for letting us know how pro-active and reliable she has been for you and your Lexus. We would be honored to continue serving your automotive needs for years to come! Regards, Zach Germain - General Manager
Beverly is Best!
by Vernon on 11/21/2022We experienced another quality service visit with Beverly Coppola at Germain Lexus. We have been buying cars and having them serviced at Germain for just about 20 years. The last ten or so have been with Beverly Coppola as our service… advisor. We have had very good outcomes throughout. We have always enjoyed a visit with Beverly. Vernon and Renate HoffmanThank you, Vernon and Renate! Your loyalty to Germain Lexus is an honor. We're delighted to know how happy you've been with Beverly advising your vehicles' services for all these years. As always, please don't hesitate to call if there anything we may do for you at any time. We look forward to serving you again! Regards, Zach Germain - General Manager
Kirby
by Bobby B on 11/18/2022Always have an excellent experience with the Service Department. Jackson Kirby my Service Advisor is super nice and knowledgeable and also treats the customer very wellThanks so much, Bobby! We truly appreciate your business and your positive feedback on Jackson. He's definitely the go-to guy in service and we're glad you think so, too. We hope to make your next visit with us just as superb. Thanks for choosing Germain Lexus! Regards, Zach Germain - General Manager
Simply the Best
by Brendan Duffy on 11/14/2022We have been with Germain Lexus for over 12 year and have purchased many cars. It’s always first class and the service is amazing.Hey, Brendan! So cool to see a 5-star review from you. Thank you so much for your loyalty and trust in us. We sincerely appreciate your wonderful feedback and look forward to serving you for many more years at Germain Lexus. We'll see you next time! Regards, Zach Germain - General Manager
Great customer service
by Alejandro Cantillo on 11/09/2022Great customer service, Leeland Glesmer was my service advisor and he made sure I felt like at home, although he was busy he made sure my car got serviced and washed in a timely manner, definitely coming back for service every time.And we would love to have you back again! Alejandro, thank you for sharing positive feedback on Lee and your service visit. It is very important to us that our guests and their vehicles are treated to pleasant, thorough service and we're glad that's exactly what you received from Lee. Thanks for choosing Germain Lexus! Regards, Zach Germain - General Manager
Success after Hurricane Ian
by DWH on 11/06/2022After losing our Lexus due to storm surge from Hurricane Ian, our salesman (Orllando Sabau) was able to locate and deliver a new 2022 Lexus NX 350 F Sport in a one week timeframe! This was quite an accomplishment considering the overall… demand for cars and general automotive logistic challenges in the Southwest Florida region. Orllando and the entire sales team did an excellent job....and more than met our expectations. Will continue to be a loyal customer for both sales and service.We couldn't have asked for a better endorsement, DWH! We can definitely appreciate the wait you were expecting and we're thrilled Orllando overcame the usual obstacles to get you your new NX 350 in record time. Please don't hesitate to call if there is anything else Orllando and the team may do for you. Thank you for your loyalty to Germain Lexus. Regards, Zach Germain - General Manager
No market adjustment!
by Cheryli on 11/01/2022Our visit to Germain Lexus was a positive experience from the greeting of the receptionist to the salesman Cary Vhugen. We were pleased that Germain did not charge a market adjustment to purchase their vehicle. Cary made sure that we found… a vehicle that met our needs and addressed any concerns we had. Happy to be driving my new Lexus.We're so happy for you, Cheryli! Thanks for letting us know what an exceptional buying experience you had with Cary at the helm. We're thrilled to offer our clients a transparent, process that ultimately results in a Lexus being happily driven off the lot. Please come back and see us some day! Regards, Zach Germain - General Manager
Awesome Service
by Frank in Naples on 11/01/2022Jackson Kirby and his service team at Germain Lexus in Naples are the best. They are on time, on budget and always return my cars clean and polished. They do exactly what they say they will do, and never try to 'up-sell' additional… services.Thanks so much for the positive feedback, Frank! Providing our guests and their vehicles with thorough, timely service is very important to us, so we're delighted Jackson and the team made that happen for you. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager
Lexus GX 97k check in
by PJ on 10/30/2022I’ve been having my GX serviced at Germain for 6 years. John McCloskey Is my service contact and he has always been very helpful. He is the reason I keep returning to this dealership. PJHi, PJ! Thank you so much for your positive review of John and your GX's service visit. We're pleased to know that John has consistently brought you back for his impeccable workmanship. We sincerely appreciate your continued business and look forward to your next visit! Regards, Zach Germain - General Manager
Lexus Gx460
by Slawek on 10/30/2022I have pleasure to work with Beverly Copola my service adviser, She was very professional and friendly and has excellent knowledge about the car , A1 Highly recommended adviserThanks for stopping by to share your positive feedback, Slawek! We're definitely fortunate to have Beverly on our team and we're pleased to know she took such great care of you and your vehicle. Please give us a call if Beverly and the Germain Lexus service team may assist you again some day. Regards, Zach Germain - General Manager
FantasticService and Experience
by Dick Clark on 10/26/2022This was the first time that I Have purchased a Lexus at Germain in Naples, Fl. The first service appt was this past Tuesday and went flawlessly. Bev Coppolla was my service advisor. She greeted me with a smile and explained the service… that I was going to get. She promised that I would have my car back in1 hour. She was right on the mark. The car was returned in 1 hour, service completed and clean. Thanks Bev for the excellent care and service that you afforded me.So good to see a review from you, Dick! We're happy to know Beverly provided you and your vehicle with an exemplary service visit. We hope this flawless experience will bring you back again for the next scheduled maintenance. Until next time, we wish you pleasant driving. Regards, Zach Germain - General Manager
Great Customer Service
by Tom DiPaola on 10/24/2022Convenient and customer friendly. Service rep Beverly Coppola was especially attentive and informative. Auto technician Jeff Smith is very knowledgeable and performs at the highest level of expertise when servicing my vehicleHi, Tom! Thank you for stopping by to let us know about your outstanding visit with us. We're pleased to hear that Beverly and Jeff provided you and your vehicle with the utmost care and left no stone unturned. Your complete satisfaction means everything to us and we hope to do the same on your next visit. Thank you for choosing Germain Lexus! Regards, Zach Germain - General Manager
Best car buying experience ever
by Annie Mac on 10/24/2022The salesman, Cary, kept in touch without being pushy. Made sure was taken care of by his partner Paul, when I came in without an appointment and he wasn't available. The open, honest conversations that we had made getting this car an even… better experience than just that I loved the car! For a woman, buying a car is always a daunting task. Inevitably you feel as though you are at a disadvantage. Not once in the two weeks it took me to decide, did I feel that way here. I did at nearly every other dealer I went to (with a few exceptions) But no other dealership or salesman addressed my questions (& I had a ton!) with the knowledge, humor and friendly manner these guys did. I don't know how many more new cars I will buy in my future, but this will definitely be my first stop!That is a fantastic review, Annie! Thank you for choosing Germain Lexus and congratulations on your new vehicle! We are honored to be the dealership that provided you with the best car-buying experience ever and we're especially grateful to know what a great team Cary and Paul were for you. We hope you enjoy many years of pleasant driving in your new ride. And if we may ever be of service to you again, we hope you won't hesitate to call. See you next time! Regards, Zach Germain - General Manager
Hawk Eye
by Dave Hawkes on 10/21/2022Service Representive, Dan Rusunik, did a great job: good explanations: good listener.Hi, Dave! Thanks so much for your 5-star review of Dan at Germain Lexus. Providing careful attention and proactive communication is very important to us, so we're glad Dan made sure to be there for you and your vehicle all the way. We look forward to making your next visit just as great. Thanks again! Regards, Zach Germain - General Manager
Beverly
by Karem B on 10/20/2022Beverly is a skilled automotive professional with exceptional people skills and works well under pressure.Thanks! We're happy to hear that you had a great service experience and that your Lexus was well taken care of. We appreciate your business, see you next time. Best Regards, Zach Germain General Manager
Thanks so much, Karem! We sincerely appreciate hearing from you about your exceptional visit with Beverly at Germain Lexus. We're delighted you found your service visit to be thorough and efficient. We couldn't ask for a better service review. Please come back and see us again some day! Regards, Zach Germain - General Manager
Buying an RX 350 from Jeff Smith at Germain
by Phil and Sharon on 10/20/2022Other shoppers should buy from Germain Lexus. You are treated with respect by very knowledgeable people. We especially liked dealing with Jeff Smith. Jeff really listens to our requirements, We purchased our last three RX 350s from Jeff… and were very satisfied.Thank you! We're pleased to hear that Jeff was so helpful and attentive, and worked with you to help you find a great new RX 350 that fits all of your needs and expectations. We appreciate your continued business and hope to work with you again in the future. Best Regards, Zach Germain General Manager
Hi, Phil and Sharon! We sure appreciate having worked with you for your Lexus purchases and we're so grateful to see this 5-star review of Jeff. He is definitely an asset to the team at Germain and we're happy to know he has always taken such good care of you. We look forward to seeing you again some day, so please reach out if we may be of any assistance to you. Thanks again! Regards, Zach Germain - General Manager
Beverly Coppola was awesome
by Blue Lexus on 10/14/2022My car was in the garage during the hurricane and water got in. Beverly assisted me in checking it out to make sure there was no damage. She checked out the car from bumper to bumper and was great to work with. I appreciate her during these… trying times! Thank you Beverly!Hey, Blue Lexus! Thank you so much for stopping by to share this terrific feedback of your experience with Beverly at Germain Lexus. Beverly is certainly an excellent advocate for her guests and their vehicles, so we're very pleased to know she made your service visit as stress-free as can be. Please feel free to give us a call if there is anything else we may ever do for you. Regards, Zach Germain - General Manager
I got a lot more than an oil change!
by Hats off to Bev Coppola on 10/14/2022I went for an oil change just after hurricane Ian. Beverly Coppola came out immediately to make sure I was holding up all right even before she took care of my car. She made sure the work was done speedily and sent me off feeling much… better about the car and about managing life in general. If you have never had a traumatic experience, you won’t understand, but this is just par for the course for the twenty years we have been dealing with Germain Lexus and Beverly.Thanks so much for your thoughtful feedback on Beverly and your service visit at Germain. We're glad to know Bev provided you with not only exemplary vehicle service but also a pleasant reminder of the kindness that still exists during difficulties. Please don't hesitate to give us a call if Bev and the team may assist you in any way. Thanks again. Regards, Zach Germain - General Manager
Awesome Experience!
by George Toribio on 10/10/2022I drove all the way from Orlando to Naples to get a car here, theyre pricing was better than any other dealer I have seen in this state. Cary Vhugen went above and beyond to help me with any questions or concerned I had. I came down right… after Hurricane Ian and Cary called me and made sure I knew someone the roads leading to them would be closed and was available to me every step of the way. I cant say enough good things, the sales people make the dealership and if everyone here is like Cary then look no further.George, thank you so much for this wonderful feedback of Cary and Germain Lexus and congratulations on the new vehicle! We're absolutely delighted to know that Cary made all of your efforts to get here so worthwhile and accommodating. The whole team wishes you many pleasant journeys and the safest of travels for years to come. Until we see you again, drive safe and enjoy the new ride. Regards, Zach Germain - General Manager
Great service to get us in our new BMW
by Shelly Ferrier on 09/26/2022We were in and out fairly quick. We received a fair deal on our trade in. Our service professional was Dan Rusinik. He was helpful, friendly and knowledgeable. He made sure to set up a follow up appointment while we were there to receive… information on all of the things our new car can do as well as programming our key fobs. We did not feel pressure from the dealership like some places. Our finance associate was great as well.Hi, Shelly! Thank you so much for stopping by to share your 5-star review. We are so happy your experience was outstanding and that Dan provided you with all the expertise to make this a smooth process. Congratulations on your new BMW! The whole team wishes you all the joy, comfort, and satisfaction of owning such a vehicle. We look forward to seeing you again. Please feel free to call us if you ever have a question we can help you with. In the mean time, enjoy your new ride!
Pete, thanks for the positive feedback on working with Jeff. We're delighted he effortlessly accommodated your interest in a new RX 350. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Lexus. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 07/30/2025