Germain BMW of Naples
Customer Reviews of Germain BMW of Naples
Review type:
Patrick Dodard is the best
Speedy service
by Timmy on 02/03/2025I have been using Naples BMW for quite some time and they have always impressed me with the reliability and speed of whichever service you’re needing. Tona Zarrelli always does a wonderful job as my repYour continued business and trust in our team mean so much to us all. Thank you. Best Regards, Flavio Galasso General Manager
Saint Sebastian at Germain
by Saint Sebastian at Germain on 01/31/2025Sebastián is the epitome of honest,hard working, and caring service advisors! He is going places!!! He has a great sense of pride and long term vision in his future at BMW!Good service
by Jack on 01/30/2025Christine Barta was greatWe think so too. Our team appreciates you sharing such kind words about Christine. See you next time. Best Regards, Flavio Galasso General Manager
Outstanding Service
by Bill on 01/27/2025We've purchased several vehicles from Germain BMW and the service is consistently outstanding. The service is why we come back again and again and again. We won't consider another brand of vehicle because we're so pleased with the Germain… BMW service dept. In particular, we've had extraordinary service from Jeremy Bongle and Bill Emerson. The integrity and dedication to customer service of these men will keep up coming back to Germain BMW of NaplesYour continued business and trust in our team mean so much to us all. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Convertible World
by Bob D on 01/24/2025Great communication throughout the tech info and buying process from Ken Bednar our client adviserOur team thanks you for choosing Germain and leaving Ken this kind review. We are pleased to know he provided you with a quality Germain experience. Best Regards, Flavio Galasso General Manager
Amazing customer service.
by Oswaldo Gacet on 01/16/2025updated 01/23/2025110% satisfied with the superb customer service experience provided by my service advisor Rhoel. He went above and beyond to help me. Rhoel is an asset to Germain BMW.Christine was extremely professional, courteous and friendly!!
by Angela Ruggiero on 01/16/2025updated 01/23/2025Great DealershipGreat job repairing damaged rims
by Mike D on 01/21/2025Had some curb damage to my rims. Arranged repair they Chris Barta, who could not have been more helpful in the process. She is top notch and repair was terrific.We are fortunate to have Chris on our team of professionals taking great care of our valued guests. Thank you for choosing Germain for your automotive needs. Best Regards, Flavio Galasso General Manager
Great and professional service
by Maria on 01/20/2025My service supervisor, Charles Griffith, is always very professional and knowledgeable in explaining service details and his willingness to assist always is greatly appreciated and an asset to the BMW dealer.Thank you for letting us know that Chuck continues to ensure you and your BMW are always a top priority and are thoroughly taken care of. See you next time. Best Regards, Flavio Galasso General Manager
X1 m35 service
by Big Al on 01/20/2025Great SA person Rhoel Gray. Kept me informed every step of the way. Went out of way to find and tell me. It was fixed right the first time and did a great job.Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Rhoel provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager
No pressure sales!
by Vancho Naumovski on 01/15/2025David Brown provided an excellent experience in assisting me with vehicle reviews and information leading to an exceptional sale. Felt really comfortable discussing all options on the vehicle at hand. Highly recommend David for future… purchase opportunities! Thank you David for the experience!We are happy to hear that you got exactly what you wanted from your sales experience with David at Germain BMW of Naples. Our team is pleased to know he was able to provide you with a quality and informative car-buying experience. We wish you safe travels in your new BMW and look forward to seeing you again soon. Best Regards, Flavio Galasso General Manager
Christine Barta is the best
by Don Acker on 01/07/2025updated 01/14/2025Christine Barta was my service manager. She went above and beyond…. She the nicest one. I’ve met there yet.We are pleased to know that Christine ensured your complete satisfaction during your recent service visit. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Left Germain with a Smile
by Chris on 01/12/2025My experience at this time was with service, not sales. I highly recommend to ask for Tona Zarrelli for help with services needed. She was very thorough and knowledgeable with the needs of the car. I was emailed and received texts from her… when the part needed was available and when the car was ready. Very happy dealing with Tona Zarrelli and very happy with Germain BMW of Naples.Thank you for your positive review! We are glad that Tona provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Flavio Galasso General Manager
Very happy
by Andrea Gulyas on 01/06/2025North Naples dealership, Klevis Toska is your man if you are buying a car. He was very professional, friendly and was fun to work with. He is not pushy at all. He wants to be sure that you make the best choice for yourself and will be happy… afterwards. He is still checking on me if I love the car and very patient with additional questions I have. Thank you Toska.We are delighted you had an easy and fun car-buying experience with Klevis. We will share your positive feedback with him and the rest of the team. Congratulations on your new vehicle! Thank you for choosing Germain. Best Regards, Flavio Galasso General Manager
Easy Process
by Dave M on 01/06/2025I had a wonderful buying experience at Germain BMW. Even though I was in another state 1000 miles away, it felt like I was at the dealership doing business. My salesman Nick von Tonder was very helpful and responsive to my needs and… questions. He made the before, during and after buying process seamless. Thank you Nick and Germain BMW.Thank you for sharing your out-of-state sales experience with Nick. We are pleased he made this process a smooth and informative experience for you. We wish you many pleasant driving miles. Best Regards, Flavio Galasso General Manager
Happy with Mike Soles
by MTR on 01/03/2025Upfront and honestAs it should be. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Goldie
by Anthony Catrucco Sr on 12/18/2024updated 12/26/2024100% Best customer experience ever. Bought my 750XI from Derrick Brady. He is awesome and the management and finance team made everything seamless from first choosing my vehicle to driving away in the best driving motor vehicle on the… planet. Great Job all around.Congratulations on your new BMW and thank you for sharing your positive experience with Derrick. We are happy he ensured your overall satisfaction purchasing your new BMW. Best Regards, Flavio Galasso General Manager
Great service.
by X3 on 12/16/2024updated 12/24/2024Had a very good experience bringing my car in for an oil change. Was taken care of by Sebastian Murzanski. He kept us informed of what was going on with my car and it was a pleasure to work with him. Car was finished quickly and returned… clean.BMW 8 seeies
by Craig Brush on 12/22/2024Work is done correctly and on time. Jeremy Bogle makes sure of that. He is a tremendous representative of the Germsin BrandWe appreciate your business and thank you for highlighting Jeremy in this kind review. Best Regards, Flavio Galasso General Manager
Chuck
by Diane Sauers on 12/19/2024Chuck Griffith has been our service rep for many years. He is an excellent representative for Germain BMW. He is very professional and really wants to be sure you are taken care of by the service department. He goes out of his way to keep… you advised what your car status is. Actually he is the reason we come to GermainYour continued business and positive feedback are greatly appreciated. Chuck enjoys assisting you with your automotive needs and is always available to support you throughout your ownership experience. Thank you for choosing Germain for your automotive needs. Best Regards, Flavio Galasso General Manager
Kyle was great
by Jack on 12/18/2024This dealership is very service oriented. Kyle Barry acted as both salesperson and BMW genius for our purchase.We appreciate your business and thank you for sharing your positive experience with Kyle. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
Thank you for making our day with your glowing feedback on the service provided to you by Patrick. It's obvious he made sure you were well taken care of. Congrats on your new car! May all your upcoming travels be safe and pleasant. Best Regards, Flavio Galasso General Manager
by Germain BMW of Naples on 05/21/2025