Tamiami Hyundai
Customer Reviews of Tamiami Hyundai
Review type:
Genesis g70
All Sales No Service
by Rsco211 on 04/25/2025If you are just buying and don’t care about after sales service - this place is perfect for you. If you care about after sales service, stay away. Promised they would follow up in a week for appt to ceramic and detail (paid a lot for this).… Nope, two weeks later we have to call and complain. Supposed to have a loaner car ready, not just a sign and go like most others - they want $250 deposit. You have my brand new car, insurance and signed liability - No! Issues at every turn and we are a new customer… Last time we will be customers - we’ll take it elsewhere for service as well! Update April 2025: Stephan w/Sales 5/5 afterwards from service nothing but troubles If you are just buying and don’t care about after sales service - this place is perfect for you. If you care about after sales service, stay away. Promised they would follow up in a week for appt to ceramic and detail (paid a lot for this). Nope, two weeks later we have to call and complain. Supposed to have a loaner car ready, not just a sign and go like most others - they want $250 deposit. Not that this is a big deal, just wasn't disclosed (communication). You have my brand new car, insurance and signed liability - No! Issues at every turn and we are a new customer… Last time we will be customers - we’ll take it elsewhere for service as well! Loaner was supposed to be just a day, dropped off at 9AM and should be done in 4-5 hours. Gave them until 3:30 and started heading in (we live an hour away) and low and behold get the call (great) but our car isn't going to be ready until next day... Okay, head back home. Next day, get the call "Your vehicle is ready", great get there and the vehicle has spots and bird droppings all over it (was there for ceramic, tint, and turn rotors - yep on the new car...). So they take it back and clean it up (how when you're not supposed to hand wash after Ceramic for at least a week)... Linda who is also great, got Alex the Service Manager. What did we get from him, "give us another opportunity and we will make it right" - Oh you need more of my time and $$ to make it right - there's no making it right now? They bring the car back out, looks a lot better (not perfect but at this point at least acceptable..). Get in the car, and the front window brow is not installed... Checked the paperwork, just to make sure it was on there - it was... Linda notifies Alex again, and he comes out - guess how he is going to make it right "Give us another opportunity and we will make it right"... No accountability, no service recovery. Just like the Dealer response from Joy - "Contact us"... Well, Tamiami Hyundai, pretty sure you have our contact information. I would think the LEAST you can do is take time out of your day to contact us. Afterall, we spent 3 hours sitting in the heat on a concreate table with an umbrella for shade waiting for our car that was "ready"...It's disappointing to hear about your experience with our after-sales service. We strive for seamless and efficient processes, and we'd like the opportunity to address these issues directly with you. Please reach out at your convenience so we can make things right. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 417-1222 ext. 3231 - hyundaimanager@gotamiami.com
Genesis g70
by G70 David on 04/13/2025They do what they say and say what they will doWe love to hear this feedback from our Tamiami Hyundai customers — thank you!
New Kona!
by Judy on 04/02/2025updated 04/09/2025Matt was friendly, respectful of my desires and made sure my experience was positive.Judy, we are so glad that you had a five-star experience with Matt at Tamiami Hyundai!
Great buying experience
by Willie on 11/28/2024Tamiami Hyundai is the place to buy a car. We had a great professional with salesperson David Kruse. He walked us through the various package options. He was open to what was possible. Great man, great deal.Willie, we're delighted to hear that David provided you with such a positive experience at Tamiami Hyundai. Thank you for choosing us and sharing your feedback!
2022 HYUNDAI SANTA FE
by NICOLAS H on 11/04/2024HORRIBLE ! THE SERVICE DEPATMENT KEPT MAR FOR 4 AND NEVER DID THE SERVICE, NEVER CHECK TH E RECALL AND WORSE NEVER FIX THE A/C ISSUE !…I AM DRIVING IN SOUTH FLORIDA A CAR WITHOUT A/C WITH A TEMPERATURE OF 90 DEGREES AND HIGH HUMIDITY !!!… THE SERVICE PERSON NEVER RETURN ANY OF MY 4 PHONE AND TEXT MESSAGES PRETEXTING IS TOO BUSY WITHE SNOWBIRDS CARS…AND I SHOULD LEAVE MY FOR AT LEAST 2 WEEKS BECAUSE THEY HAVE TOO MANY CARS COMING FOR SERVICE…I ASKED FOR A AIR TIRES CHECK AND HE DID IT …LIKE IT WAS A BIG FAVOR ! VERAY SAD.Nicolas, I'm truly sorry to hear about the ongoing issues with your vehicle. It's concerning that we failed to address the recall and A/C properly—we aim for much more communicative and comprehensive service than this. Please reach out directly so we can work toward a suitable solution. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 Ext. 3291
Calligraphy isn’t just penmanship
by Bill W on 10/29/2024Attentive service and a multitude of nice waiting areas await you at Hyundai of Naples.We are thrilled to see your positive review, Bill! The Tamiami Hyundai team looks forward to your next visit with us. Take care!
Quick service appointment and attention to detail
by Np on 05/01/2024I was happy to get an appointment so quickly in order to remedy a tire problem. The issue was found and the service department explained everything in detail. My tire was fixed while I waited in a very clean service lobby.We're glad to know that our service department at Tamiami Hyundai was able to help you with your tire issue promptly and efficiently. Thank you for appreciating the cleanliness of our lobby too!
Oscar - Service Manager saves the day again
by Ashley W on 04/05/2024Tamiami Hyundai Service Department is totally trustworthy and is dependable. Not many car dealerships have close working relationships with the Sales side of the operation. It’s nice to see teamwork these days…Ashley, we're glad to know you appreciate the teamwork at Tamiami Hyundai. Our service and sales departments always strive for seamless collaboration. Thanks for your trust in us!
Very quick and courteous service
by Np on 01/26/2024I needed to get an oil and filter change after work. I was expecting to be there for over an hour however I got out the door well before the hour was up. The waiting area was very clean and well maintained. I recommend anybody that needs… service for their Hyundai to go there.We're glad to know you had a swift and pleasant experience at our service center. Keeping your wait time minimal while providing top-notch service is always our goal here at Tamiami Hyundai. Thanks for recommending us!
Tamiami Hyundai Naples
by Roy B on 12/09/2023I service my vehicle in Tamiami Hyundai in Naples and Jamie is my service Advisor and they have the most outstanding efficient service. Jamie goes the extra mile to ensure all is done to perfection. Would blindly recommend.Roy, we're so glad to know that Jamie's service has been outstanding and efficient at Tamiami Hyundai. Thanks for your trust in us and the recommendation!
Tamiami Hyundai Naples
by Roy B on 09/22/2023I am impressed with the level of professionalism and efficient service. Advisor Jamie the very best.Roy - It was our pleasure to complete your vehicle's service! Jamie and the Tamiami Hyundai team thank you for your business and wish you safe travels down the road!
Nice and positive experience!
by Guy on 08/09/2023It was my first time buying a car in America. I was lucky enough to deal with a competent, well-prepared salesman who was able to give me all the information I needed and guide me in my choices to best define the vehicle I wanted to buy.We're glad to know that our team at Tamiami Hyundai was able to provide you with the necessary guidance for your first car purchase in America. We hope you are enjoying your new vehicle and we appreciate the positive feedback!
As good as the best and better than the rest
by D Hutson on 07/12/2023They always get me in without an appointment, great people, understanding with excellent serviceIt is always our pleasure to assist you! Thank you for trusting Tamiami Hyundai and for sharing your experience. Drive safely!
Very good experience
by Michael Riley on 03/30/2023Very happy with my experience. Mike Colgan was exceptional. He anticipated our questions, explained our options and was great.Mike and the team are always happy to help you out, Michael! Thank you for supporting Tamiami Hyundai and we will see you next time!
Great buying experience from Jose Mendez and the team at Tamiami Hyundai!
by Gary on 03/04/2023Jose Mendez, Brad and the staff at Tamiami Hyundai are all top notch! I had such a great buying experience; from my trade-in, to the sale of my car, finance department as well as the service department! Thank you so much and have no… reservations about recommending anyone buying a new Hyundai, to buy from Jose at Tamiami Hyundai!Gary, your review of Jose, Brad, and the team means so much to us! Thank you for choosing Tamiami Hyundai and for sharing your experience. Safe travels ahead!
Tamiami Hyundai is a Great Dealership !
by Ruth P on 03/01/2023Dana, the salesman, made it an absolute pleasure to purchase my car. It was very easy and a positive experience. I was so pleased with the experience that I will be recommending the salesman Dana and the dealership Tamiami Hyundai to all… of my friends. I loved purchasing my car from Dana. Also Sheri from the financing department was very informative and helpful and was a delight to work with. She answered all of my questions and made the process of financing the car very easy.Hi Ruth - Thank you for sharing your kind words about Dana, Shari, and the team! We are happy to have earned your business and we hope to see you again at Tamiami Hyundai. Safe travels ahead!
Worst service ever!
by Dissatisfied Customer on 12/15/2022Paid for service to be completed. They ruined my transmission, did not fix the job that I paid for, engine began making noise after they worked on the vehicle, then they messed up the brakes. The assistant service manager lied right to my… face and continued to lie. I finally requested for them to buy the car back because I initially purchased it from them. They tried to rip me off and I had to complain to corporate head quarters. I would never buy a car from them again and never have them do work on your vehicle. The entire problem spanned over 8 months.Philips screw..
by John Marinello on 11/25/2022Linda was great Tire could not be plugged Replaced with a new tire ThanksJohn, we appreciate your kind words about Linda and the team! Thank you for choosing Tamiami Hyundai and please let us know if we can assist you in the future.
Sales manager Michael Champer saved the day
by Georgiana on 01/28/2022I want to give a big thank you to Michael Champer (Sales Manager) at Tamiami Hyundai in Naples. I've purchased a Hyundai Palisade at the beginning of the year we had some hiccups this our salesperson, but Michael was committed to changing… that experience for us and accommodating our needs. He kept his word and always followed through. Was a pleasure working with him.Excellent Customer Service
by Jwood0926 on 04/18/2018I purchased a car on 4/16/18. It was such a great experience. I was in and out from start to finish in less than 4 hours. Great customer service. Tammy was a wonderful sales person, Paul was a great sales manager helping facilitate a deal,… and Kevin in finance was great. Overall wonderful experience.Worst Dealership Ever
by beachxbabi1392 on 01/11/2018Tamiami Hyundai is by far the WORST dealership I have ever dealt with. I own a 2013 Sonata Hybrid that I bought new in the Spring of 2014. It currently has 32,800 miles and has been the biggest headache I have ever dealt with. I took… my car to Tamiami Hyundai for a routine oil change. I made an appointment, showed up on time, and even planned for it to take longer than it should. I waited for one and a half hours only for the serviceman to come out and try to upsell me on filters, maintenance kits, and other packages. When I declined, I asked how much longer the car would be and the gentleman said they had to put it back together. After another 15 minutes, I asked again for an update. I was told they were bringing it around. After another 5 minutes, I asked where they were "bringing it around" from as I needed to get to work and this was making me late. Eventually, a few minutes later, my car appeared. After that, I had a recall that needed to be completed. I scheduled an appointment and stated I needed a loaner car since I could not be late to work again. When I arrived, on time, I was walked to Hertz on site where I waited over 15 minutes for a person to appear to assist with a vehicle. This again made me late to work when I allotted ample time. Most recently, it was time again for a routine oil change. I scheduled an appointment and said I had some difficulty with the high beams flickering and my automatic window not operating fully. They added there was another recall on the vehicle. Due to all of this work, I requested a loaner vehicle since I could not sit at the dealership all day fixing manufacturer defaults. They said they do not offer loaners but I could take their complimentary shuttle, which only operates during regular business hours when I would be working, or pay for a rental car. I eventually spoke to a manager, John Atashian, who agreed to the loaner vehicle. When I dropped off the vehicle, I went over all the same questions and was again told they do not loan out vehicles. I explained the situation and the gentleman went to inspect my car. When he returned he said they would have provided a loaner anyway since it's a hybrid. It would have been nice if he had gotten all of the information so I would not have to argue in that case. I later received a call saying the high beams required a part they had to order. To my dismay, this would mean I would have to return yet again and most likely have to argue all of the same points just for Hyundai to correct a MANUFACTURER DEFAULT. Also, please note my car was never in any accidents to cause any damage of any kind. When I called to make the follow up appointment for the high beams I was told the shuttle operated until 6pm daily and I could then take that instead of a loaner car. All I cared about was getting to and from work in a timely fashion. When I appeared at the dealer, I asked if I could arrange for the shuttle pick up as I would need it at 5:45pm when I got off work. He said I could schedule it when they called to tell me my car was finished. When I entered the shuttle, knowing the driver would most likely be the same all day, I asked him if I could schedule a pick up at 5:45pm. He said he could not since the shuttle finished at 5pm. I told him we would need to turn around as I would be stranded if we continued. When I got back to Tamiami Hyundai, I explained that I was quite angry since I arranged this in advance and was now going to be late to work, for the third time due to this dealership. The gentleman was nonchalant and clearly wasn't bothered by the fact that I was given misinformation by representatives of their company. He spoke to his manager to inquire if a loaner car could be taken care of and returned without saying anything to me. After a minute, I asked if I should go to Hertz since I was in a huge hurry due to their miscommunication. He replied with an attitude and I walked to Hertz where the woman commented, "you were here the other day weren't you." If the rental car company knows who you are, you know you have a problem. In addition to the recalls I mentioned, there were at least one or two others that I am forgetting. Almost every time I go for any work, it is brought to my attention that there has been a recall Considering I spent over $20,000 to avoid problems that used cars often have, I cannot convey how truly disappointing and aggravating my experiences have been. I will never buy a Hyundai again, at the very least so I never have to deal with Tamiami Hyundai again. I will say, John Atashian has been helpful at times. He did agree to rotate my tires complimentary since I had so much trouble. He also was the gentleman who okayed the loaner cars on various occasions. I also reached out to Tamiami Hyundai's General Manager, Greg Abraham. He offered no compensation and said they will "attempt to get better in many ways." He was very short and showed no genuine care.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Hyundai Elantra
Tamiami Hyundai of Naples, FL is a new Hyundai and used car dealership that serves as your one-stop shop for all things automotive. You’ll find a full inventory of new Hyundai models and used vehicles in a variety of makes and models to suit the needs of your lifestyle. Our team of sales professionals stands ready to help you make that decision. Once you’ve made your choice, we help you drive your new ride home as quickly as possible with an on-site Finance Center staffed with industry experts who can help you decide between finance options and lease contracts in order to find you a payment that fits your budget.
- Complimentary Drinks
- Complimentary Coffee
- Television
- Customer Lounge Area
- Complimentary WiFi
We love to hear this feedback from our Tamiami Hyundai customers — thank you!
by Tamiami Hyundai on 04/14/2025