Williamson Buick GMC
Customer Reviews of Williamson Buick GMC
Review type:
Key Replacement
by CarlosS on 08/27/2024I needed a new key and Eric & Carlos at Williamson made it extremely easy and fast. thank you
Service at Williamson
by Hayes Wood on 04/30/2023Just the best. They literally take care of you like you are family.Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Williamson Buick GMC and we hope to see you again.
Bravo!
by Erica Avila on 03/19/2023These guys are excellent, especially Skip Moo-Sang. He really paid close attention to my concerns and offered solutions. I had to get some work done under warranty as well as additional services not covered by warranty. I found the prices… to be very reasonable, turnaround time was fast and service was high quality. I am impressed and a very satisfied customer. Bravo Williamson Cadillac!Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Mrs
by Karlox53 on 12/27/2021As promisedThank you for this amazing review! We really appreciate your business! Sincerely, Jeff Rogers - jrogers@wagmiami.com
Service at Williamson GMC
by GMCHD3500 on 07/30/2021I dropped my vehicle off for its first service at 7:30 AM on Friday morning August 9th. It’s a GMC Sierra 2500 HD. I asked for the DEF fluid to be topped off and was told it would be covered by the warranty. I received a call at about 12… noon stating that the vehicle was completed but while it was driven through the car wash the passenger side mirror was damaged and will have to be replaced. I was also told that I could come and pick up the vehicle. Since I did not want to see my vehicle damaged and I did not want to be driving the vehicle with a broken mirror I told them to keep it until the repairs were completed. On Monday afternoon I received a call that the vehicle was ready and they would send a courtesy vehicle to pick me up. When I arrived I went to the cashier and was given the keys to my truck. Upon starting the truck I noticed the check engine light was on and the DEF fuel was not topped off. I went back to the service desk and the service manager came to discuss the issues with me. I was told that the DEF fluid was not covered but he offered to give me two bottles of fluid and he topped it up himself. He was very accommodating. He did a computer diagnostic and indicated that the problem appears to be a sensor. He then took the vehicle back to the shop to sort out the problem. After a while he came back with the truck and indicated that the problem was fixed and the reason for the fault was that the sensor is in the passenger mirror and it was not connected when the mirror was replaced. My concerns are why have associates drive customers vehicles when they are not familiar with these large trucks? Why didn’t the service advisor call me and tell me that the DEF fluid was not covered? Why give a customer a vehicle without verifying that everything was functional and that no faults are evident?We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com
Poor experience
by John A S on 02/11/2021updated 02/17/2021I received a check engine light in my 2020 Sierra Denali. I brought my vehicle in to Williamson GMC Cadillac where I purchased from. First I was told I had to leave the vehicle, that was fine I received a loaner vehicle from car rental… company the vehicle was very small I am over six foot tall and I weigh in at 226 pounds. Very uncomfortable also the vehicle smell like someone smoke in it. I’m not a smoker again very disappointing. After two days I still haven’t heard back from the dealership of the status of my vehicle. I decided to call them at that point I was told my vehicle need engine work the truck only had around 6000 miles I’m shocked at this point. I let my service advisor know I uncomfortable with the rental vehicle they were able to get me a different vehicle. Much better, what I didn’t like was I was told at the dealership by a person working there YOU CANNOT EXPECT THINGS TO LAST FOR EVER. And another Person told me why am I complaining I am practicing getting a new engine. I turned to those individuals and said this vehicle only has around 6000 miles on it. At that point I walked away before it could have gone south. Totally inappropriate attitude. I spend a lot of money on purchasing GMC’s top of the line vehicle and not to have those problems. Were I was really disappointed is when I picked up my vehicle. First the dealership told me when I need my first service it was no charge. When they did all this engine work they would have had to replace the engine oil any how instead l was told the oil change that was performed on my engine was my free first service . That is not right I should not have wasted my first service at this time. Again they had to change the engine oil anyway. I was told my vehicle was at the valet I went there I first noticed there was grease/ oil on my front grill and fenders, I looked in the vehicle it has dirt and greasy foot prints all in my vehicle. I started to walk around the vehicle and noticed a small dent in my hood. I asked. The gentlemen at the valet to get my service advisor. My service advisor showed up and he was surprised and agreed the dent wasn’t there when I dropped the vehicle off. Williamson my be able to sell a lot of vehicles but they need some serious help in customer service and customer appreciation if it isn’t for the customer they would not have a Job. I am totally disappointed you have to change your teams attitude stop taking the customer for granted.Hello John, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rogers - jrogers@wagmiami.com
Excellent Service
by Ruben Padron on 11/17/2020The service department at Williamson is fantastic. The repairs and service costs are always given to me before any work is done and there are never any hidden charges.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com
Service
by Sergio on 07/10/2019I had a service appointment with a loaner on 7/10/2019. The service manager refused to provide me a Cadillac "Loaner" citing the dealer would not receive payment. There were at least five small Cadillac's SUV's on site parked along the… wall. The service advisor attempted to convince the service manager to provide me with a car they had on site but he again cited he would not be paid. They were taking me off site to Enterprise for a loaner. I was dropping off a GMC Sierra 2018 Denali 2500 HD. I did not leave my vehicle nor will I ever return to this dealer.Sergio, I am disappointed that you are dissatisfied with your experience with our team. I would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com
GMC Service
by DTGii_Miami on 01/03/2019Great communication at the service department and job was done before it was expected.Thank you so much for your 5-star review! We're so happy that we could take care of you and make sure that you were able to have a wonderful visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com
Great service
by Jcapt11 on 12/02/2018updated 12/10/2018Service advisor Eric Fernandez was extremely helpfulThank you so much for your compliments on behalf of Eric! We're so happy that we could be of service! Sincerely, Jeff Rogers - jrogers@wagmiami.com
Service saved this customer
by sergsea on 11/19/2018updated 11/29/2018Unexpected problems with a newly purchased truck is enough to frustrate any customer and turn them elsewhere in the future. Good move for them is employing service professionals like RICHARD. He has provided A+ service on more that one… occasion; really understands your need, doesn’t BS and does everything in his power to resolve your problem efficiently! DONT LOSE THIS GUY!We loved reading this review! Happy customers are our aim, and it appears Richard really hit the bullseye. Weâll make sure to share your experience with him and if you have any further questions or worries, weâre always available to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com
Hello there, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
by Caruna Melwani on 08/28/2024