Williamson Buick GMC

I received a check engine light in my 2020 Sierra Denali. I brought my vehicle in to Williamson GMC Cadillac where I purchased from. First I was told I had to leave the vehicle, that was fine I received a loaner vehicle from car rental company the vehicle was very small I am over six foot tall and I weigh in at 226 pounds. Very uncomfortable also the vehicle smell like someone smoke in it. I’m not a smoker again very disappointing. After two days I still haven’t heard back from the dealership of the status of my vehicle. I decided to call them at that point I was told my vehicle need engine work the truck only had around 6000 miles I’m shocked at this point. I let my service advisor know I uncomfortable with the rental vehicle they were able to get me a different vehicle. Much better, what I didn’t like was I was told at the dealership by a person working there YOU CANNOT EXPECT THINGS TO LAST FOR EVER. And another Person told me why am I complaining I am practicing getting a new engine. I turned to those individuals and said this vehicle only has around 6000 miles on it. At that point I walked away before it could have gone south. Totally inappropriate attitude. I spend a lot of money on purchasing GMC’s top of the line vehicle and not to have those problems. Were I was really disappointed is when I picked up my vehicle. First the dealership told me when I need my first service it was no charge. When they did all this engine work they would have had to replace the engine oil any how instead l was told the oil change that was performed on my engine was my free first service . That is not right I should not have wasted my first service at this time. Again they had to change the engine oil anyway. I was told my vehicle was at the valet I went there I first noticed there was grease/ oil on my front grill and fenders, I looked in the vehicle it has dirt and greasy foot prints all in my vehicle. I started to walk around the vehicle and noticed a small dent in my hood. I asked. The gentlemen at the valet to get my service advisor. My service advisor showed up and he was surprised and agreed the dent wasn’t there when I dropped the vehicle off. Williamson my be able to sell a lot of vehicles but they need some serious help in customer service and customer appreciation if it isn’t for the customer they would not have a Job. I am totally disappointed you have to change your teams attitude stop taking the customer for granted.