Williamson Buick GMC
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Written by 07/10/2019
onI had a service appointment with a loaner on 7/10/2019. The service manager refused to provide me a Cadillac "Loaner" citing the dealer would not receive payment. There were at least five small Cadillac's SUV's on site parked along the wall. The service advisor attempted to convince the service manager to provide me with a car they had on site but he again cited he would not be paid. They were taking me off site to Enterprise for a loaner. I was dropping off a GMC Sierra 2018 Denali 2500 HD. I did not leave my vehicle nor will I ever return to this dealer.
- Recommend this dealer? No
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Williamson Buick GMC on 07/12/2019
Dealer Response
Sergio, I am disappointed that you are dissatisfied with your experience with our team. I would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon.
Sincerely,
Jeff Rogers - jrogers@wagmiami.com
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