Customer Reviews of AutoNation Ford Miami
Review type:
Maverick purchased
by kromag2003 on 02/20/2024Friendly staff that made the purchase process easy.Dissatisfied Customer ***AutoNation*** Miami Used Car Sales
by unhappy on 02/02/2024I have been trying to purchase a used vehicle from this dealership for three weeks. As an out of state buyer the car was to be delivered. I paid cash of nearly $20,000 two weeks. The sales rep went to on vacation after the sale and things… stalled. When Yusef, the sales rep, surfaced. He did mention we were approaching the last day of the month and he wanted to close out his month and for us to accept delivery....Yep you guessed it $$$$commissions$$$. On delivery day (last day of month) we refused delivery because the car was making noises it should not have been. We did not accept delivery. Their service department claims it's been fixed but they seem to not to want to provide copy of service order. Sales rep not being responsive at this point. They have my money, my traded-in car and the car they were selling. I feel like if I was on Judge Judy, she would call me the foolish one for keeping this deal alive.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (305) 707-0141 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Easiest car purchase ever
by Melanie on 11/28/2023Yusif was amazing! Best car buying experience we ever had. Literally did all the negotiating online, walked in, signed all the paperwork and drove away in our brand-new truck.Hi Melanie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Honest Salesman and Negotiation
by Michael J on 10/24/2023Walked in to look at a new Lightning and get a value for my trade in. I worked with Richard and from the start he promised they would match the online price, which they did. There wasn't the usual back and forth negotiation, instead I asked… them to match online price and told them what I wanted for my trade in and they came very close with their offer. We came to a quick agreement thereafter and I drove home my new Lightning that night.Hi Michael, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck purchase
by My truck on 10/13/2023Relaxed environment, pleasant salesman no pressure. Good quality truck with right price. Will do business again. Thanks for the experience.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Could have been 4 stars….
by Big Al 2023 on 10/13/2023Purchased a used 2013 Audi from this dealership claiming an inspection was performed! Well, I had my own inspection done at a service center and found that the oil level was less than half and not changed and the brake fluid was old and… dirty that needs to be flushed out and replaced!. Needless to say I was not happy with this so folks do yourself a favor and have your car inspected if you buy a used car from this dealership!!!! As for the sales end of the deal, Jose and Terry were both professional and awesome, thanks guys!Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0141. We hope to hear from you.
Car Buy
by cgomez1122 on 09/26/2023the try to slam you with a $995 dealer then take it off to only try to slam you with a ridiculous interest. now, i understand if i had bad credit but once i addressed it they magically found me a lower rateWe regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Ford Miami
Not a good experience
by Jennifer on 08/08/2023I recently purchased a 2012 Camaro from this dealership. There was an error light on when test driving the car. It was the alternator, which they did end up fixing. Not sure why this issue wasn't caught prior to test driving, as the car is… obviously inspected by their mechanics before sale. After purchase and a day or two after, the car was notably shaking and bouncy at higher speeds. Had it inspected privately. Struts and suspension are shot. 2k in repairs. Surely something they knew and put a temp fix on do it would drive ok for a short time. There is a 5 day return window. I emailed them in time stating the issue and if it couldn't be made right by their dealership, I would have to just return the vehicle. Days of stalling by them and they come back with "nothing we can do". I do not feel they looked out for the customer or put the SAFETY of the customer, my son, as a priority. They wanted that sale and for the 5 days to go by, so they could flake. Typical.Hi Jennifer, we appreciate you taking the time to respond. The staff at AutoNation Ford Miami take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0141 -- we hope to hear from you soon.
Friendly dealer
by Maikelgarcia on 07/18/2023Good dealHello, thank you; we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!
Great service from Edgar
by dpamso74 on 06/20/2023I reached out online to inquire about a Bronco sport, got in touch w Edgar and when I can I was able to test drive and drive out in just about 3 hours.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Best Dealer Experience
by Oscar M on 06/08/2023Process was easy and simple .Hi Oscar, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service.
by Adryval on 04/29/2023Contacted me immediately when the vehicle I was looking for became available. Very friendly service.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Challenger
by Arielito on 03/31/2023Best service at this dealership really helped me find the car of my dreamsHi Arielito, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bronco Badlands
by Bronco22 on 03/12/2023Auto Nation Ford Miami was very upfront patient polite and professional. If you are looking for a dealership that is fair and forthright with no hard salesmanship stop by Ford AutoNation MiamiHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Sales
by SophieZ on 03/12/2023Professional, quick, very personal care. I forgot the sunpass in the old car. Robert went out to the lot, found the car and kept it for me to pick up. I'm very touched and thankful. This is my second lease with Autonation. They are becoming… like family. Thank you!!!!Hi Sophiez, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent
by Raul Caldera on 03/12/2023Swift negotiation, excellent treatment and outstanding sales and financing department. This is the third vehicle i got from AN Ford.Hi Raul, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great experience shopping for a new/used car
by Richard on 02/15/2023It was very easy. I looked up the vehicle I was interested online and when I found it and requested more information I was contacted by Javier my sales rep. He was very informative and helpful. The process was very seamless with no high… pressure. Got my vehicle the same day. I would highly recommend you shop at the AutoNation ford dealer off the palmetto.Hi Richard, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Victor rivero
by Yaima g on 02/15/2023Excellent customer services, it was fast and clear. Everyone was friendly and answer all my questionsHi Yaima, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Rey the best salesperson ever
by Magdaherdo on 12/21/2022He was very courteous, helpful and answered all of our questionsHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Truck Sale
by Roy Garcia on 12/20/2022I had a wonderful experience at Autonation Ford, Albert helped me with the Sale and the Manager Julio did everything in his power to help me. I felt right at home and will recommend it to all my friends and family members.Hi Roy, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Miami and we hope to be of service again in the future.
Bait and switch
by Dana on 08/19/2022The dealership gave me a complete price tax, tag , ect . Then they had low amount . Once tags came in they said I owed 171. The general manager was less then nice . They ordered a brand new tag instead of transfer ing my old . I had to pay… extra for my daughters college parking pass . Very dissatisfied with customer service . My salesman was sick and the main person Andrew who was very nice is now on leave , they wouldn’t contact him .
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 02/23/2024