Customer Reviews of AutoNation Ford Miami
Review type:
Maverick purchased
Excellent Service
by Roxii16 on 09/14/2023Thank to Luis Lopez and Chris Gonzalez for the amazing experience!! They were very helpful and understanding! Great service, friendly staff overall a very satisfying experience.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Seamless Service
by nolesfan305 on 08/28/2023I had a great experience bringing my Ford to Autonation. I was quickly served when I arrived at the dealership and paid what I was quoted within a timeframe that was reasonable. Picking up my car was a breeze and everything was fixed at… higher quality than was expected.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on Ford Explorer
by Elizabeth S on 08/21/2023Andy in Service was extremely helpful. I was able to drop off my car with no issues. All concerns were addressed. Upon picking up my vehicle he answered all my questions with complete knowledge and professionalismHi Elizabeth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service advisor Frandy
by Ford150 on 08/11/2023Frandy did an outstanding job with what was needed to be done. He was very kind, knowledgeable, explained everything to me and did everything in an efficient timely manner! Great customer service and did a thorough job! Was very happy and… satisfied customer couldn’t have been in better hands. Recommend others to go to this dealership and see Frandy as he puts his customers needs, concerns, and questions first ! Thank You!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Miami and we hope to be of service again in the future.
Hugo Paniagua
by Zeta Events on 08/09/2023Hugo has excellent communication skills, he kept me informed of what was happening with the repair of our van.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful Service
by Natalie on 08/09/2023Extremely friendly and great customer service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 F150 Service
by Javier Hoyos on 08/07/2023Service was performed quickly. Juan Mesa is my Service Advisor, and like always he was very professional, he's the best.Hi Javier, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Not a good experience
by Jennifer on 08/08/2023I recently purchased a 2012 Camaro from this dealership. There was an error light on when test driving the car. It was the alternator, which they did end up fixing. Not sure why this issue wasn't caught prior to test driving, as the car is… obviously inspected by their mechanics before sale. After purchase and a day or two after, the car was notably shaking and bouncy at higher speeds. Had it inspected privately. Struts and suspension are shot. 2k in repairs. Surely something they knew and put a temp fix on do it would drive ok for a short time. There is a 5 day return window. I emailed them in time stating the issue and if it couldn't be made right by their dealership, I would have to just return the vehicle. Days of stalling by them and they come back with "nothing we can do". I do not feel they looked out for the customer or put the SAFETY of the customer, my son, as a priority. They wanted that sale and for the 5 days to go by, so they could flake. Typical.Hi Jennifer, we appreciate you taking the time to respond. The staff at AutoNation Ford Miami take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0141 -- we hope to hear from you soon.
F150 inspection, breaks, and oil change.
by Omar Fajardo on 07/29/2023Orlando and the staff at Auto Nation Ford are always amazing and really take good care of me.Hi Omar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Awesome Service!
by Avelezp on 07/28/2023I had my F-150 serviced (oil and filter change, tire rotation). Like always 100% satisfy with the service and recommendations from Emanuel Burgos. See you next time.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Friendly dealer
by Maikelgarcia on 07/18/2023Good dealHello, thank you; we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!
Great service knowledge team
by Sabrinap on 07/11/2023Best service very knowledgeable team. Great! Staff got me in and out and a timely mannerHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Van repair
by Albert1 on 07/10/2023Orlando Martinez is being my service advisor for several years. He explained to me in details the diagnostic and recommendations to fix the problem with the Van. The overall experience was as always very satisfactory.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
First Service Experience
by PDII6922 on 07/01/2023The staff was kind. Was able to get a same-day appointment. Everything went as expected.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by alexforston1 on 06/24/2023I had a bad experience with AutoNation Ford until your service manager call me Lewis he was able to resolve all of my issuesThank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great experience!!
by WilberR on 06/23/2023It was e very pleasant experience, beginning with Luis the service manager he wanted to make sure that everything was under control and Chris my advisor, very proactive, professional, excellent communication, they can speak English or… Espanol. I’ll be back and highly recommended.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Miami and we hope to be of service again in the future.
Great service from Edgar
by dpamso74 on 06/20/2023I reached out online to inquire about a Bronco sport, got in touch w Edgar and when I can I was able to test drive and drive out in just about 3 hours.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Ahmedosama on 06/18/2023Was good and fastHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Best Dealer Experience
by Oscar M on 06/08/2023Process was easy and simple .Hi Oscar, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Freddy R on 05/19/2023The service was fast and very goodHi Freddy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
AutoNation Ford Miami - beware
by MikeHSG on 05/13/2023I took my Mustang in for an oil change and to check why the check engine light was on. They said that the light was on due to all the damaged wiring from an old accident, before I had the car. They did the oil change and then offered to… trade it in on a new Mustang but when I said no to their offer I found that my air con and engine overheating indicator was now not working, something that worked before I dropped the car off. The refused to fix this as it was all "accident damage" from 3 years ago? I took it to an independent auto electrician and he fixed all the problems. I did contact the General Manager of AutoNation Ford Miami but he never responded. Beware!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 02/23/2024