Ferman Buick GMC
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Customer Reviews of Ferman Buick GMC
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3 service reviews
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A++ Service
by Tikkikit on 08/18/2024updated 08/26/2024Great service and I wasn't overserved with extras.Great Service
by BuickHappy on 02/25/2024Ferman has been great helping to keep my 2013 LaCrosse in perfect operation throughout the years. Friendly staff and pro repair personnel.We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Service
by RikusSr on 01/19/2024Went in for standard oil change and tire rotation. Also had a noise or rattle, they fixed the rattle and did it a great job.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The following reviews are more than two years old. They are not included in the overall rating.
18 service reviews
You will not feel welcomed and treated rudely in the service department
by Georgia on 06/28/2023Ryan was super rude. Talked down to us and was very short. I told him I had a warranty and he told me that it was over miles and expired. He kept pushing the $240 I needed to sign saying I would pay the $240 for just looking at it. I did… sign and he explained again that I’m responsible for $240. I had to call my regular GMC dealer in MN. They couldn’t believe the treatment I was getting. I was told to say “I do have an extended warranty, here is the info and if there is a problem still, you call call Roseville GMC and they can direct you” after telling him that he took the paper I was trying to show him when I first got there. He called the warranty ppl and everything was approved. After that his attitude did change some. It took over 40 minutes for the shuttle to come to take me to get a rental, but the driver was super nice & sweet. When my car was done and we came back. Ryan was really nice and respectful. I would never bring my car back there. When I first walked in I was treated like I did something wrong and did not feel welcomed. I would never want someone to feel that way, so I have told people not to ever go there and shared my horrible experiences. The work on my car is good. I still feel a little jerking, but will take it in when I’m back in MN. Thanks2021 Acadia already has engine issues
by Valerie on 01/31/2023Was told engine is failing , part is in back order for 2-3 months . Car is still under warranty. I don’t feel safe driving a car that has known engine problems but I had no choice but to take the car back until part is available. I don’t… really feel like a valued costumer .I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Scott Smith|GSM|813-929-1606|scott.smith@ferman.com
First Service for 2016 Acadia
by jmaniscalco on 12/23/2016Overall pleasant and professional experience. Above average in performance. Thanks for the good work.Great
by Aalicea62 on 11/20/2016My only complaint was my car was not dried after it was washed which was a disappointment. Why clean it to have spots after? But everyone was pleasantly nice. Thanks.my service rep Ty is exellent.
by laurabm on 10/21/2016Love the absolute professional manor and exceptional service he has always shown. I am new to Buick and although I am saddened by have some issues with the car, he has made it very effortless.Service Department Only
by My2016encore on 09/30/2016updated 10/11/2016Would highly rate SERVICE department.Acadia
by MOFLBOY on 08/07/2016updated 08/24/2016I had called approximately 11:30am inquiring if a detail could be done at the same time as the service. I was told they'd have to get with the detailers and ask but would call me back. When it was time to leave work at 5:00+ I still… hadn't heard, so just stopped by to leave the vehicle for the service, but to not do the detail as I hadn't heard one way or the other.Ferman service exceptional
by gkopriva on 06/12/2016updated 06/24/2016Been here for service numerous times and each time all staff is courteous and genuinely Friendly. I will always bring my vehicle to Ferman for all my service.Oil change and tire rotation
by ddmich4 on 06/21/2016Technician failed to reset the oil life percentage screen2015 Denali Repair
by TampaGMCDenali on 06/20/2016Great service performed on time!very satisfied!
by Andre9831 on 05/18/2016updated 05/31/2016Great service as promised.First time visit, but not my last. VIP treatment!
by lotampa on 03/28/2016updated 04/06/2016Service and treatment at Ferman is top notch. I recently purchased a Buick Enclave and wanted to find some place close to do all my maintenance work. Ferman Buick gave me the VIP treatment. Everyone I met was very courteous and helpful.… I will be bringing my Enclave here for all my maintenance work.My Experience
by dcconn63 on 02/14/2016Service tech Angel Lugo is the best I've ever met. I'm 70 years old and have met many. Only complaint is doughnuts are usually gone by noon. You'd think they'd have cookies for afternoon customers.Wonderful Customer Care
by Hughg8g on 08/31/2015The dealership bent over backward to complete my service within the tight timeframe required. Their prompt and courteous service allowed me to keep an important late afternoon appointment. I really appreciate the dealership's personal and… prompt attention.Terrible service department
by techj361 on 08/25/2015Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intended specification". I don't believe that GM's intent was a poorly operating vehicle. Don't… take your business or warranty issues here. You will be sorry!quality service
by billk089 on 08/02/2015this was the best staff we have ever worked with from the salesman to the general manager to the financeOil change
by Benbufbeau on 07/25/2015updated 08/03/2015Took 2 hours for an oil change. Why make a appointment?High Price Service
by mervwood on 01/14/2008I took my 2007 Buick Lucerne in for a simple Oil and Filter Change, Front Wheel Alignment and Wheel Rotation. They charged me $214 for this minor work - I shall never return for service or purchase of a new vehicle. Not surprising that… their service department was empty.
About our dealership
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
by Sue Tilly on 08/28/2024