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Ferman Buick GMC

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Ferman Buick GMC
24252 State Rd 54, Lutz, FL 33559 (map)
Today 8:30 AM - 8:00 PM
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Service Rating
3.5 out of 5 stars (20)
Recommend:
Yes (2) No (2)
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Dealership Service Review

2 out of 5 starsservice Rating
2021 Acadia already has engine issues
Written by Valerie on 01/31/2023
Was told engine is failing , part is in back order for 2-3 months . Car is still under warranty. I don’t feel safe driving a car that has known engine problems but I had no choice but to take the car back until part is available. I don’t really feel like a valued costumer .
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Ferman Buick GMC Wesley Chapel on 02/02/2023
Dealer Response
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Scott Smith|GSM|813-929-1606|scott.smith@ferman.com
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